15 Reviews
Write a Review15 Reviews of John Cawley
March 29, 2024
We recently bought TWO cars from Fred Anderson Honda in Greenville, SC. Our salesman was John and he was extremely easy to work with and helpful. I bought my wife a brand new Honda and a few weeks later we Greenville, SC. Our salesman was John and he was extremely easy to work with and helpful. I bought my wife a brand new Honda and a few weeks later we returned to buy our daughter a used Volkswagen. Both experiences were smooth and professional. The finance department handled everything professionally and we didn't feel pressure or upselling tricks. We will return in the future for other potential purchases. Very good experience. More
May 18, 2023
Buyer Beware: The Inevitable Demise of Fred Anderson Honda I recently visited Fred Anderson Honda of Greenville for the third time to address a seemingly simple task on my 2015 Honda Fit. Unfortunate Honda I recently visited Fred Anderson Honda of Greenville for the third time to address a seemingly simple task on my 2015 Honda Fit. Unfortunately, my experience left much to be desired and I am compelled to share my disappointment. Also note that I have attempted to reach out to them privately to their service manager with zero response. First and foremost, the task took three separate trips to the dealership, which was a significant inconvenience. Not only did it take much longer than the estimated time, but it also proved to be very expensive. The entire ordeal felt like a never-ending cycle of additional repairs and costs, despite the fact that my car was functioning perfectly fine and all that needed to be done was to install a new cover on my side view mirror. It raises questions about the credibility of the suggested repairs, considering the constant need for further fixes. One aspect that particularly troubled me was the impression that I was targeted as a female customer who may not be well-versed in the technicalities of my own vehicle. I sensed a lack of transparency and felt as though I was being taken advantage of. The absence of any visual evidence or demonstration of the purported broken interior pieces further fueled my skepticism. Without being shown the problems firsthand, I have no way of verifying if they genuinely existed or if they were created during my visits to the shop. Since leaving the dealership, my side view mirror now wobbles and creates a whistling sound, the camera is no longer calibrated and has created a safety concern, my window makes a crunching sound when rolling to down and stops at a certain point, and I am having issues with my starter system all as a result from my visit to Fred Anderson Honda. I believe this is because they were in over their skis and attempted to make a repair and only further damaged my vehicle in the process by removing the battery and door panel when all I needed was a snap on side view mirror cover, that admittedly I could have probably done it myself, but I thought to myself that I should have the help of the experts. Throughout my interactions, I did not feel valued as a customer. Each time I left the dealership, my car seemed to be in a worse condition than when I arrived. The deteriorating state of my vehicle and the subsequent doubts about the quality of the service provided have eroded any trust I had in returning to Fred Anderson Honda for future needs. Ultimately, my recent visit was marked by poor service and a sense of being rushed through the process. I left the dealership feeling unsatisfied and with a growing reluctance to entrust my car to their care again. It is with regret that I conclude that I will seek out alternative options for my automotive needs in the future. My only hope in restoring trust in this dealership is their desire to make this right and help fix all the things they made worse. I sincerely hope that this review serves as constructive feedback for Fred Anderson Honda of Greenville. There is room for improvement in terms of transparency, communication, and customer care. More
Other Employees Tagged: Christine Brunt, Harvey (Dino) Mills, Jim Halbig , Ariel Sanchez, Alan Miller, Marcos Ramirez, Gregory Perry
March 28, 2023
This is the first dealership I haven’t had to wait most of the afternoon on my car. of the afternoon on my car. More
Other Employees Tagged: Christine Brunt, Harvey (Dino) Mills, Jim Halbig , Ariel Sanchez, Alan Miller, Marcos Ramirez, Gregory Perry
March 21, 2023
Excellent work they explan the process and they also offered solutions for my vehicle mantinance. offered solutions for my vehicle mantinance. More
Other Employees Tagged: Christine Brunt, Harvey (Dino) Mills, Jim Halbig , Ariel Sanchez, Alan Miller, Marcos Ramirez, Gregory Perry
March 18, 2023
Friendly, Fast, and professional with explaining what was done to my vehicle. Thank you again. done to my vehicle. Thank you again. More
Other Employees Tagged: Christine Brunt
March 17, 2023
They were helpful inspecting my car, they told me what was wrong and were very patient was wrong and were very patient More
Other Employees Tagged: Christine Brunt, Harvey (Dino) Mills, Jim Halbig , Ariel Sanchez, Alan Miller, Marcos Ramirez, Gregory Perry
March 14, 2023
I definitely felt welcomed, I was greeted and the questions I asked were answered and the facility was neat and clean, there was fresh coffee and most of all the work that I had done I was greatly sa questions I asked were answered and the facility was neat and clean, there was fresh coffee and most of all the work that I had done I was greatly satisfied 🙌🏾! You guys are the BEST! More