Fred Anderson Kia of Greenville - Service Center

The Only Place to Get Your Kia Serviced! From the moment you arrive to the time you pull away you are treated as a valued customer! They greet you as soon as you pull in, they review the work From the moment you arrive to the time you pull away you are treated as a valued customer! They greet you as soon as you pull in, they review the work to be completed, then escort you to the customer lounge and offer you something to drink or snack on while you watch TV in very comfortable chairs or catch up on some work at charging stations down the hall. The shop, and customer lounge are spotless and everyone smiles and asks if you need anything. They got me in and out so fast and I am grateful. What an outstanding dealership! The Owner is very lucky to have such talented and caring workers who ensure all customers have a great experience! Kia of Greenville will get all of my Service work, More

Two Hour Oil Change To say that I’m upset with my experience with your service department today would be an understatement. Per my invoice, I arrived at 11:52 for a 12:0 To say that I’m upset with my experience with your service department today would be an understatement. Per my invoice, I arrived at 11:52 for a 12:00 oil change appointment. The advisor who wrote up the service order, informed me that my vehicle would be ready at 1:15. At 1:40, the technician drove my car into the pick up area and parked it there. The service advisor with whom I had originally spoken, entered the waiting area to speak with another customer. She told me that she would have me ready to go in a few minutes. When she not returned at 2:00, I walked to the reception area to see THREE “advisors” piddling on the computers at their “work” stations. None of them acknowledged me or offered assistance. The employee who had originally assisted me was writing up the service order for another customer and apologized that she hadn’t been able to get back over to the waiting area. Meanwhile, the other “advisors” were still engrossed with their computers. It is absolutely unacceptable to have employees sitting idly when there are customers who need assistance. Also, a routine oil change taking an hour and forty minutes is ridiculous. Upon my arrival at home, I called the dealership to speak with the service manager. The operator said he was not picking up and took my name and contact information along with my request for a return phone call, which I never received. Given your lack of customer service and disregard for customer concerns, I will be exploring other options for vehicle maintenance and service. More

IN AND OUT Took my Kia to have the oil changed . We were in and out quick .The service men are very nice and helpful .The waiting rooms were nice and clean Took my Kia to have the oil changed . We were in and out quick .The service men are very nice and helpful .The waiting rooms were nice and clean More

Great service, great service people! Service Dept. completed my recall service promptly. Their hospitality was great also, offering coffee and muffins or pastry. The lounge is comfortable Service Dept. completed my recall service promptly. Their hospitality was great also, offering coffee and muffins or pastry. The lounge is comfortable with a giant TV. No hassle, no hard up-sell, easy peasy. More

Happy customer My daughter and I met at Kia in order to drop off her Soul for a recall to be done the next morning. When we arrived one of the mechanics was in the My daughter and I met at Kia in order to drop off her Soul for a recall to be done the next morning. When we arrived one of the mechanics was in the drop off area and said he could do the recall right then if we wanted to wait for it. We were done in less than an hour -- happy customers! Thanks Kia of Greenville! More

Recall No complaints! Great hospitality, great customer service from Chris Hall, I arrived early, they got me in early and I was out in under an hour. No complaints! Great hospitality, great customer service from Chris Hall, I arrived early, they got me in early and I was out in under an hour. More

Excellent care and information provided was exactly right. Kia and its people were very responsive and easy to work with. All that was promised was delivered and I have been more than satisfied a few days afte Kia and its people were very responsive and easy to work with. All that was promised was delivered and I have been more than satisfied a few days after I received my car back. More

Comment oil change It was my first visit for service on my soul and it wasnt painful at all! Thanks to Chris and his staff I was in and out in no time even while they we It was my first visit for service on my soul and it wasnt painful at all! Thanks to Chris and his staff I was in and out in no time even while they were crowded. More

Quick They did a good efficient job . And offered me a ride to my destination and the driver was very friendly made for a pleasant drive They did a good efficient job . And offered me a ride to my destination and the driver was very friendly made for a pleasant drive More

Great experience as usual My go to dealership for service on my Optima. I’ve been here 3+ times and the employees are always friendly and consistent. They have a comfortable a My go to dealership for service on my Optima. I’ve been here 3+ times and the employees are always friendly and consistent. They have a comfortable area where you can wait and get work done or just relax and watch tv. Wait times are fair and they provide updates if anything takes longer than expected. More