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76 Reviews of Fred Anderson Kia - Service Center
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January 31, 2019
Great Experience !! Went in recently for some regular maintenance and was helped by Eddie. He insured that I got what I needed, made certain I was comfortable during my Went in recently for some regular maintenance and was helped by Eddie. He insured that I got what I needed, made certain I was comfortable during my short wait for the vehicle, and even found some extra discounts for me that he applied to my final bill. If you need maintenance on your vehicle, Fred Anderson Kia is the place to go. Thanks Eddie !!! More
by HappySorentoGuy
Employees Worked With
Eddie
Helpful January 31, 2019
Great Job!!! Norma & John Collins Ratings are five stars(translation: off the chart) for unparalleled quality of service. Their personal level of professional and Norma & John Collins Ratings are five stars(translation: off the chart) for unparalleled quality of service. Their personal level of professional and friendly manner in conducting business over detailed sensitive issues provide a welcomed human touch in a cascading world of recorded voices and automation. Thank you so much for your seamless deliverance covering the whole package of what it means to be a representative of FRED ANDERSON KIA. Best wishes, Norma JEAN & John Collins More
by Norma JEAN & John
Employees Worked With
Eddie
November 17, 2018
Excellent I ran in to schedule an appointment and was pleasantly surprised when Mike said if I had time to wait I could get my car taken care of in about 2 hour I ran in to schedule an appointment and was pleasantly surprised when Mike said if I had time to wait I could get my car taken care of in about 2 hours. Needless to say, I was delighted. I waited only an hour or less. The service was excellent and the service staff as well. More
by Sarah019
Employees Worked With
Michael, Service
November 05, 2018
Why have appointment times I rarely get frustrated enough to say anything negative, but I don’t understand when you have an appointment why it should take over two hours for a s I rarely get frustrated enough to say anything negative, but I don’t understand when you have an appointment why it should take over two hours for a simple oil change and tire rotation. This has happened more often than not when having my car serviced. However, I would like to say the person to check my car in and out was very kind. More
by Resa62
Employees Worked With
Micheal Malone
November 03, 2018
Pristine work and excellent customer service I’m always happy with the ppl over at Fred Anderson Kia. This particular visit was outstanding with the work and customer service. Friendly and comfor I’m always happy with the ppl over at Fred Anderson Kia. This particular visit was outstanding with the work and customer service. Friendly and comfortable waiting area and I like how they kept me updated on the work and waiting time. More
by Ejenmac
Employees Worked With
Eddie was the employee that gave excellent customer service
October 31, 2018
Excellent display of professionalism We had our service completed on our Optima here. Extremely friendly environment but also kept it professional as well. Welcoming! The young lady in p We had our service completed on our Optima here. Extremely friendly environment but also kept it professional as well. Welcoming! The young lady in parts even came to greet our 2 year old son while we were in the waiting area. There were snacks in the customer lounge and HGTV playing on the tv! Our advisor kept us updated throughout the entire time in which our Optima was getting serviced. Extremely knowledgeable on their end. We highly recommend taking your vehicle to Kia of Raleigh to get serviced! More
by Paul D
Employees Worked With
Mike was our advisor, but we forget his last name.
October 24, 2018
The service guys are awesome. I can’t say enough good things about this dealership! They were awesome and do excellent work, excellent customer service, and answer all my question I can’t say enough good things about this dealership! They were awesome and do excellent work, excellent customer service, and answer all my questions. They always make me feel very important and take the best care of me and my y car! More
by Goodgirl714
Employees Worked With
New guy! He’s been there two weeks he said!
October 21, 2018
Same every time I come into this place First off found a used rubber glove on my seat and the steering wheel was all nasty. I bought my car here 5 years ago and I keep bringing it back here First off found a used rubber glove on my seat and the steering wheel was all nasty. I bought my car here 5 years ago and I keep bringing it back here for service because it’s supposed to extend the warranty. Every single time I bring my car in for service, no matter what it is, I’m there half a day sitting in the waiting room. I make an appointment for a certain time. How can I be sitting there no matter what it is for 3 or 4 hours. They’ve also stopped washing my car for whatever reason. I’m at the point where I am ready to sell my car so I don’t have to deal with this anymore. I dread having to come in for any reason. More
by Theottone
Employees Worked With
Steve Morgan, Jake Alwran, Billy Ranallo
October 20, 2018
Balance Explanation of service is great. Customer service is awesome. Wifi is good.. always had a great experience working with these people. Waiting time is Explanation of service is great. Customer service is awesome. Wifi is good.. always had a great experience working with these people. Waiting time is reasonable More
by Sudha
Employees Worked With
Steve Morgan, Jake Alwran, Billy Ranallo
October 12, 2018
Best Service Dept Hands Down I made an appointment by phone and had my service the same day! I pulled up and was greeted by the service porters and checked in with the sweetest gu I made an appointment by phone and had my service the same day! I pulled up and was greeted by the service porters and checked in with the sweetest guy Mike. Mike took care of all my needs and then some! While I waited for my oil change the waiting room was pleasant with coffee, water, and snacks. When I finished I was excited because they even washed and vacuumed my car! I lost my job right before I got my car fixed and passively mentioned it and Mike and his boss mentioned their call center was even hiring! Even when least expected Mike and his crew spoke to my needs. I even called back after I ledt and offered to buy his team lunch for the exceptional service and like a gentleman he declined. I will always be thankful for the service and kindness shown to me Fred Anderson Kia now has a customer for life. More
by CassHasAKia
Employees Worked With
Mike Malone
