Fred Anderson Nissan of Asheville

High pressure to purchase extended warranty Thought I had a great experience purchasing my used 2014 Nissan Altima on April 29, 2017. During the final steps of the purchase was pressured into pu Thought I had a great experience purchasing my used 2014 Nissan Altima on April 29, 2017. During the final steps of the purchase was pressured into purchasing a $2,700 extended warranty and told that I had two months to cancel without penalty. The reality is once they have secured a sale and made extra profit on the warranty, they forget about you. I have made over a dozen phone calls to the dealership to no avail. I've left voice mails (no one will actually answer their phone once they know you want to cancel the warranty) for Zain Rigsby, Michael Duncan, Chris Calvin, Nick Lindsay and others whose name I neglected to record. I can't even get them to call me back, no less cancel the warranty. I've called the warranty company and been told that I cannot cancel, only the dealership can cancel. All this dealership is interested in is your money! Do not patronize! More

Bad, Overpriced, Slow Service The service was bad, slow, and over priced. Finally after being there all day when everything was suppose to be done we found out one of the main thin The service was bad, slow, and over priced. Finally after being there all day when everything was suppose to be done we found out one of the main things we went there to get done (mount a spare tire) was not and it was explained it would cost a significant amount more (over $230 for the part / over $245 with taxes) to simply get a part to mount a spare tire? They also said it would require another visit. The prices charged for the other services were very high (once we got home and did some research on comparable prices) and frankly we do not trust any of the work they did or what they told us. They left oil stains and smudges in the vehicle. I would stay away from this place for service and/or sales. More

Not very happy Had an awesome salesman. Have had nothing but problems trying to get our tag. Now we were told the reason we received a tax notice, which was supposed Had an awesome salesman. Have had nothing but problems trying to get our tag. Now we were told the reason we received a tax notice, which was supposed to be paid by the dealership, was maybe there was a lien on the tag oor vehicle. How is that possible on a new tag and vehicle? I am now sorry I bought locally and I don't think I will buy from them again. Maybe they didn't like we financed with someone of our choice and didn't buy an extended warranty. Only good thing to say is our salesman was great. More

Worst Service Ever Andrea Sechrist handled our service for our vehicle. She is the worst assistant service manager I have ever seen. After not being able to ask her a si Andrea Sechrist handled our service for our vehicle. She is the worst assistant service manager I have ever seen. After not being able to ask her a simple question over the phone & listening to her tell me that I'm not listening to her, I was finally able to ask my question to her manager. She does not want to listen to anything you say. Only talk over you & interrupt you & tell you how great a job she's doing by saving you a bunch of money on parts that you can get cheaper from ordering online. We were charged parts & labor to fix an error. That part didn't fix it. Then we were charged parts & labor for another part to fix the same error. That part didn't fix it either. Then we were charged parts & labor again for another part to fix the same error. This finally fixed it. It seems their diagnoses is to just change parts. Our vehicle was there 13 days, then we were told it's all done by Andrea Sechrist. After paying for the job, including parts & labor for items that were fine to begin with, we then did an inspection & found out the entire job still wasn't done. Only part of the job was done. She wasn't planning to tell us that another part needed to be ordered. Most unprofessional person in service I have even dealt with. If going in for service, I would recommend getting someone other than her. I highly doubt they could be worst than her. More

Incredible customer service Devin has gone above and beyond to make sure I am happy with my new car. He took a lot of time to help me understand and feel comfortable making the p Devin has gone above and beyond to make sure I am happy with my new car. He took a lot of time to help me understand and feel comfortable making the purchase. He even made sure my 10 year old was happy (playing music for her; asking about bb games, etc.) Great experience. More

Great Customer Service! I gave this dealership 5-star rating, because Devin, (who was the salesman I had) did nothing but give me great customer service and made sure I left I gave this dealership 5-star rating, because Devin, (who was the salesman I had) did nothing but give me great customer service and made sure I left happy. Mark is the manager there, he was a great help as well with getting me into something. Zain, is the Finance guy there he made sure I understood all the paperwork that I signed. I definitely advise my friends and people that read this to go talk to Devin and Mark they will take real good care of you. Can't thank you guys enough! More

They were kind, helpful and knoweldgable. I worked with Tyler Boyajian and he was great! All the people who worked there were kind and helpful! The facility was clean and beautiful. They were I worked with Tyler Boyajian and he was great! All the people who worked there were kind and helpful! The facility was clean and beautiful. They were the only dealership with the car I wanted in stock! More

Registration All i asked was to expedite my dmv registration. Generally it takes 2 weeks to get dmv registration. My job requires dmv registration. Its been 3 wee All i asked was to expedite my dmv registration. Generally it takes 2 weeks to get dmv registration. My job requires dmv registration. Its been 3 weeks and all they had to do was fax copy to the dealership or allow me to pay extra for overnight. They didn't. I have now been out of work for a month. The worst part is Zain didn't bother to return my phone call. In two weeks my first payment is due. I can't day i don't have money they will still expect payment. Very disappointed. More

Awesome customer service I recently bought 2016 Nissan juke . I arrived in mind exactly what I want .I mention the color I desire . Reggie walked me right to the vehicle. A I recently bought 2016 Nissan juke . I arrived in mind exactly what I want .I mention the color I desire . Reggie walked me right to the vehicle. After a test drive we discussed financing. My friend guided me through the purchase to ensure the guys were honest with me . Between her and me we have asked same questions more than three times .However, through the mist of All Reggie stay polite, calm, helpful and patient with me .Nick came a short while to explain more in details what the warranty and the benefits packages cover. I was very happy and I will definitely recommend this place to my friends . More

An embarrassment to the name Nissian We purchased a brand new 2015 Nissian Altima in January. We have already spent over $2,000 in repairs to breaks, tires, and a mysteriously never fixed We purchased a brand new 2015 Nissian Altima in January. We have already spent over $2,000 in repairs to breaks, tires, and a mysteriously never fixed alignment. Not to mention that our warrenty included breaks for the first 100,000. They never mentioned that you get the $45 break pad for free but you still pay $400 plus for the service charge. The most recent insult to injury has been that when placing the car into park the gear shift snapped. When I called the service department to make an appointment, Brittnay, in scheduling refused to listen to the reason for my call and would not make me an appointment until she sent me to service. I hung up and called back, spoke with a different lady and had no issue. This company and dealership are a farse and will not support ANY of the promises made and contracts signed. I can't wait for them to drag out this new service for weeks and weeks waiting on mysterious parts that never show up... More