Fred Anderson Nissan of Asheville

Hi, Okay so i went to Anderson Nissan recently just to Hi, Okay so i went to Anderson Nissan recently just to look. I was greated by a salesman by the name of Chuck Simmons. I was not really sure what i w Hi, Okay so i went to Anderson Nissan recently just to look. I was greated by a salesman by the name of Chuck Simmons. I was not really sure what i was looking for or what i could buy. Instead of preassuring me to make a decision he sat down with me and asked me a series of quesions that could help him and me make a decision on which car would work best for me and my kids. We Finally came to a decision that the Nissan Altime would be the best. I didnt know anything about the Altima at the time but he took his time with me, made me comfortable and made sure i was satisfied with the decison i had made. Then he gave me a few otions on how to could purchase the car, They gave me a great value for my tade and a great price(which i checked). The dealership was great to work with. Me being a woman i was a little skeptical at first but that fear quickly went away after they really went out of thier way to see i was happy. I still communicate with chuck and if i ever need anything he is always there to see i am helped. I recomend that if anyone who reads this needs a vehicle you go to Anderson Nissan and ask to speak to Chuck Simmons. More

The salesman, Chuck Simmons, was very nice. However, all the assistant sales managers used (in my opinion)heavy-handed tactics, did not acknowledge advertised special deductions. After a particularly upse the assistant sales managers used (in my opinion)heavy-handed tactics, did not acknowledge advertised special deductions. After a particularly upsetting encounter with one of the assistant managers, I put in numerous calls to the general manager. He never returned my calls but had one of the assistants call who again took days to get back to me with a price which was not any better that I could get elsewhere. I was trying to exchange a car I bought there one week previously for a larger vehicle. They would not put any quotes in writing to fax to me (contrary to other dealers I later dealt with) nor did they seem anxious to discuss what they would give me for the car I was exchanging and the best price for the car I was buying over the phone. They supposedly prided themselves on being a family business where the customer came first. I did not get that feeling after my dealings with them. I was very surprised that a general manager of a dealership would not e have the courtesy to return a phone call and offer an apology for how a customer was treated. (numerous messages were left for him) We will never return to this dealer nor buy any Nissans in the future. More