Fred Anderson Nissan of Asheville

My experience: On March 14th 2025 I drove a 2017 Nissan Armada from Sylva, NC 45mins to Fred Anderson Nissan of Asheville to have a fan clutch and wiring harness replaced. Once the vehicle was in their ser Armada from Sylva, NC 45mins to Fred Anderson Nissan of Asheville to have a fan clutch and wiring harness replaced. Once the vehicle was in their service department I was sent a video explaining that a bracket which helped hold the fan clutch in place was broken. According to the master tech, this was allowing the part to move around and why the fan clutch needed replaced. The parts were ordered, put on the vehicle and I received a call on the morning of Tuesday March 18th to come pay and pick the vehicle up. I arrived around 4:30, paid the $1100 + charge and they brought the vehicle around to me. Once in the driver's seat I could tell the car did not drive the same. About 5mins into the drive we heard a loud noise, the car lost power steering and started to over heat. I had to pull off the side of the highway right before exit 44 on my return trip. The car made it about 15 miles away from the dealership. Per their mechanics, (who were the last to touch the vehicle) the mount that holds the fan clutch & pulley had cracked. According to the master technician, after their inspection of the latest damage, THIS was what was causing the fan clutch failure all along. (Not the supposed bracket they originally blamed and replaced.) The cracked mount didn't occur until the attempted drive home, after Fred Anderson did the first repair. This issue caused major damage to my radiator, along with my throttle body and several other parts. This time the car could not be driven the 15 miles back to their service center I had to pay a $125 to have it towed. The service center accepted no fault for the new damages and gave me an estimate for $4200+. Even after the car left their shop, supposedly fixed and their mechanics were the last people to have their hands on it. I went to speak with the General Manager of the dealership, was told he was in a meeting and as soon as he was finished I could talk to him. I was taken back to speak with a gentleman who told me they still accepted no fault but they would look at the estimate and then I was given a business card. The person I had been sent to was not the GM it was their director of service Joshua James who later sent me an adjusted estimate of $2800+. I had to look up the actual General Manager - Nick Tasios. I emailed him and called him 3 different times and never once received any communication back from him. So on April 9th, after the vehicle had been in their possession for almost a month (driven there/towed back), I had to pay a second tow truck to pick the vehicle up and take it to a mechanic who actually seems to have a duty of care for his clients. My horror story is not over with Fred Anderson. I still have legal issues to attend to with this business. But I hope this review will help others. This company says their service center delivers "Top-Notch workmanship and customer service" but in actuality the workmanship was shotty and the customer service is only if it benefits their pockets. Save yourself the time and money and find that friendly small shop mechanic down the road who actually treats you and your vehicle with care and responsibility because the big corporation dealerships/service centers are only out to make as much money as they possibly can, in any way they can! More

Friendly and respectful team. Kevin Wilson was f phenomenal, very knowledgeable will definitely recommend someone Kevin Wilson was f phenomenal, very knowledgeable will definitely recommend someone More

This was by far the BEST in all caps place that I’ve been to shop for cars, the atmosphere was excellent. I was greeted with the warmth welcome from Kevin Wilson who was very knowledgeable he was a breath of to shop for cars, the atmosphere was excellent. I was greeted with the warmth welcome from Kevin Wilson who was very knowledgeable he was a breath of fresh air. More