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Fred Anderson Nissan of Asheville - Service Center
Asheville, NC
101 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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101 Reviews of Fred Anderson Nissan of Asheville - Service Center
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December 02, 2017
Family plan? I took my sons 2015 Frontier in for an oil change and was told that it was due a 40,000 mile service which would be fine if we had a owners manual to I took my sons 2015 Frontier in for an oil change and was told that it was due a 40,000 mile service which would be fine if we had a owners manual to know what was required, the truck was sold without one. I finally got one ordered while at this visit. After they completed the work I was given a bill for 120 dollars so I guess the oil change is not free or the other work (draining brake fluid) makes up for it plus some. This will be the last visit to this service department as I will do the service myself from now on, at least I won’t get treated like I know nothing about working on vehicles if I do it myself. BEYOND AGGRAVATED More
by Dannym1
Employees Worked With
Jon Jansnosko
May 08, 2017
Bad, Overpriced, Slow Service The service was bad, slow, and over priced. Finally after being there all day when everything was suppose to be done we found out one of the main thin The service was bad, slow, and over priced. Finally after being there all day when everything was suppose to be done we found out one of the main things we went there to get done (mount a spare tire) was not and it was explained it would cost a significant amount more (over $230 for the part / over $245 with taxes) to simply get a part to mount a spare tire? They also said it would require another visit. The prices charged for the other services were very high (once we got home and did some research on comparable prices) and frankly we do not trust any of the work they did or what they told us. They left oil stains and smudges in the vehicle. I would stay away from this place for service and/or sales. More
by Ripped Off
Employees Worked With
Jennifer Kendall
March 03, 2017
Worst Service Ever Andrea Sechrist handled our service for our vehicle. She is the worst assistant service manager I have ever seen. After not being able to ask her a si Andrea Sechrist handled our service for our vehicle. She is the worst assistant service manager I have ever seen. After not being able to ask her a simple question over the phone & listening to her tell me that I'm not listening to her, I was finally able to ask my question to her manager. She does not want to listen to anything you say. Only talk over you & interrupt you & tell you how great a job she's doing by saving you a bunch of money on parts that you can get cheaper from ordering online. We were charged parts & labor to fix an error. That part didn't fix it. Then we were charged parts & labor for another part to fix the same error. That part didn't fix it either. Then we were charged parts & labor again for another part to fix the same error. This finally fixed it. It seems their diagnoses is to just change parts. Our vehicle was there 13 days, then we were told it's all done by Andrea Sechrist. After paying for the job, including parts & labor for items that were fine to begin with, we then did an inspection & found out the entire job still wasn't done. Only part of the job was done. She wasn't planning to tell us that another part needed to be ordered. Most unprofessional person in service I have even dealt with. If going in for service, I would recommend getting someone other than her. I highly doubt they could be worst than her. More
by Car Owner
Employees Worked With
Andrea Sechrist
October 15, 2016
An embarrassment to the name Nissian We purchased a brand new 2015 Nissian Altima in January. We have already spent over $2,000 in repairs to breaks, tires, and a mysteriously never fixed We purchased a brand new 2015 Nissian Altima in January. We have already spent over $2,000 in repairs to breaks, tires, and a mysteriously never fixed alignment. Not to mention that our warrenty included breaks for the first 100,000. They never mentioned that you get the $45 break pad for free but you still pay $400 plus for the service charge. The most recent insult to injury has been that when placing the car into park the gear shift snapped. When I called the service department to make an appointment, Brittnay, in scheduling refused to listen to the reason for my call and would not make me an appointment until she sent me to service. I hung up and called back, spoke with a different lady and had no issue. This company and dealership are a farse and will not support ANY of the promises made and contracts signed. I can't wait for them to drag out this new service for weeks and weeks waiting on mysterious parts that never show up... More
by Roscoe13
Employees Worked With
Brittnay in scheduling
October 11, 2016
Third time is not a charm I recently moved to Asheville, bought a pre owned Nissan Rogue and started using Fred Andersen for my service/repair. I had taken my car to this deal I recently moved to Asheville, bought a pre owned Nissan Rogue and started using Fred Andersen for my service/repair. I had taken my car to this dealer 2x before, each time it took 2 visits to solve the problem, both times for a problem with the work/fix. When I got a further problem I resolved to give one more chance and try again. BIG mistake!!! I had a repair costing $600 (partly paid for by extended warranty) which did not fix the problem, in fact nothing changed. I was told that the problem was 2 possibly 3 fold, the next repair was going to be $530 and still might not solve the problem. I couldn't get behind the rationale that I would keep paying on a trial and error basis. I spoke to the service director Frank Nicotra, who told me to bring the car in and he would personally get with the technician to solve the problem once a for all. I had further conversations with Frank about being forgiving on the cost, on the basis that I had already had the cost of the initial work to contend with and there had been no change at all. He said he would work with me. I just went to pick up the car and the problem seems to have been resolved but the cost went up to $750!!! I discussed this and then argued the case...so they agreed to lower it to $550. So I ended up paying a negotiated down price that was more than the original quote without any consideration for a) the inconvenience and b) the compensation for an original fix that didn't fix the problem and c) a price that I had to fight for. In the end I dealt with Jennifer who tried hard to make it better even though there was little she could do....she at least tried. Frank said that it would the lowest he could go because it would end up costing him....knowing business as I do I am sure there were more options here .....instead I am an unhappy customer who is unlikely to go here again and would canvas any one I know who owns a nissan too. More
by KimMS
Employees Worked With
Frank Nicotra Service Director, Jennifer Kendall, Jon Jansnosko
August 01, 2016
Three thumbs up! I bought my Nissan Altima in Savannah, GA but transferred my service plan to Fred Anderson Nissan when I moved to Asheville last year. During my most I bought my Nissan Altima in Savannah, GA but transferred my service plan to Fred Anderson Nissan when I moved to Asheville last year. During my most recent visit to the service department, there was a miscommunication issue that needed to be addressed. I was initially concerned that it would be a daunting task and an uphill battle, but the response I received from management was nothing less than professional, respectful and prompt. I'd like to thank Andrea and Frank from the service department, but, most importantly, I'd like to thank Don Woodruff for his efforts to rectify the issue. The level of customer service I received was beyond my expectation and I'm truly astounded at the level of personalized care I received. To put things into perspective, I'm the first to read reviews but never take the time to actually write them. I am so impressed with Don and staff that I had to tell you all about it. Don't let the Negative Nancies of the world deter you from doing business with this dealership. They genuinely care about your satisfaction. Thank you again Fred Anderson Nissan :) More
by StarlaK
Employees Worked With
Don Woodruff
June 21, 2016
Don't take your car here for maintenance! As soon as I can find someone at a higher level, I will complain to them. What a poor experience! Never again. Appointments mean nothing. Had an ap As soon as I can find someone at a higher level, I will complain to them. What a poor experience! Never again. Appointments mean nothing. Had an appointment and waited nearly an hour and a half before being told it would take 2 and a half hours to fix. Was charged twice what another dealer would have done the work for (I checked). No offer of a rental car. I was charged for the diagnostic ($125) - most dealers will void that charge if you agree to have the work done there. Not Anderson Nissan! What a rip off! My daughter just had new brakes put on her car and Toyota gave her a loaner to drive for the afternoon. Clearly, Toyota provides better customer service than this dealership. I can't wait for the survey...it will be a pleasure to give the rating you deserve. More
by Unhappy Camper
Employees Worked With
Jennifer Kendall
June 07, 2016
Not a good experiance I bought a certified used Nissan Altima vehicle here and just over a year later, I noticed some sputtering on acceleration. So I bought the extended w I bought a certified used Nissan Altima vehicle here and just over a year later, I noticed some sputtering on acceleration. So I bought the extended warranty that covered everything except tires and brake pads… Then I took my car into a dealership where I moved to and found some serious issues… After a week of waiting while renting a car, they then told me that my car was not covered by the warranty because it had been less than 30 days. When I bought the warranty from Michael Duncan at Fred Anderson Nissan of Asheville. I asked when it went into effect. He said immediately! So I took my car right in to see what was wrong with it. Now that the assessment has come back that my car needs a transmission replacement, an expensive repair, they tell me it’s not covered. When I specifically, bought a warranty that covers exactly that. The estimated price for this repair is $3,600 which now I have to come up with out of my pocket.. I have just spent $650 this week waiting around. Car rental $300, cost of testing the car $150 and the down payment on the warranty $200 which is a worthless piece of paper from Fidelity Warranty Services, Inc. out of Deerfield Beach FL, and yet, I am still sitting here stranded with no transportation. I’m a self-employed business man who works from Asheville to Raleigh and now, I’m going to be out of business. I spent everything I had to try to get this resolved quickly so I can get back to work… To make matters worse, I experienced a level of unprofessionalism and finger pointing and a lack of dedication to resolve this issue that I have not experienced a long time. I’ve called in about 50 times, left messages with everyone from Michael Duncan to the General Manager Don Woodruff and no call backs…. I have to get lucky and catch them answering their phone when they aren’t looking at caller ID#. Just ridiculous. I’m just trying to save my business and need answers. More
by nyhighlander
Employees Worked With
Michael Duncan, Don Woodruff
June 03, 2016
Service Department Has Gone Downhill I left my car at the service department for my 105,000 service today. They took me to my office while the work was being done and the guy who picked m I left my car at the service department for my 105,000 service today. They took me to my office while the work was being done and the guy who picked me up scared the daylights out of me driving back to Andersen. I don't scare easily but sat in the passenger seat just hoping we were not in an accident. I told the service department he did not need to be driving the van when I got back there. Then my service was completed and I opened my car door to get in and was hit with a very strong smell of cigarette smoke. I have allergies and take shots and medication for my allergies so cigarette smoke does not work for me. I complained to the service department and they said he probably did not smoke in my car but that the guy who worked on my car was a smoker. He should never have gotten in my car while smoking or with the smell in his clothes as now the smell in my car was strong. My eyes started burning and became puffy, my throat was raw and I could taste cigarette smoke on my lips. I am a Realtor and I have people in my car all the time with sensitivity to smells so I try and keep my car odor free. Now I have a smoke smell in my car. Jennifer did ask me if she could take it back and have them handle the smoke smell but I was already running late for an apt. at that time and did not have time to wait any longer. On top of that when I left I started looking for my information on what was done that I paid about $900 for and realized they never gave me my paperwork. I called the service department back and asked Jennifer to email it to me. This was around 5pm and as of midnight tonight I still do not have it in my email. This was a horrible experience and I hate that I have to go back to maintain my car in the future. I really hope they make some changes before my next visit. I have left Don Woodruff a message to call me tomorrow as he had left for the day. It shall be interesting to see if I receive that phone call tomorrow. More
by Diane
Employees Worked With
Jennifer Kendall
November 24, 2015
Just a routine oil change. Had an appt. 11/24/15 at 1:15pm. Got there early, 30 minutes. Waited till 3:15 pm ask Jennifer to check the statis of my vehicle. No reply. Went to de Had an appt. 11/24/15 at 1:15pm. Got there early, 30 minutes. Waited till 3:15 pm ask Jennifer to check the statis of my vehicle. No reply. Went to desk to see what's up 2 1/2 hours later still sitting 10 feet where I left it. Decided to leave as people came and left and me still waiting. Then the car would not start. Not the battery. 3 battery packs to charge it....NOT the battery. Finally used car repairman started it. Left no oil change.....NO SERVICE. I GET MORE RESPECT AT JIFFY LUBE. More
by Nancy Best
Employees Worked With
Jennifer Kendall, John Norris
