Fred Anderson Nissan of Asheville - Service Center

Three thumbs up! I bought my Nissan Altima in Savannah, GA but transferred my service plan to Fred Anderson Nissan when I moved to Asheville last year. During my most I bought my Nissan Altima in Savannah, GA but transferred my service plan to Fred Anderson Nissan when I moved to Asheville last year. During my most recent visit to the service department, there was a miscommunication issue that needed to be addressed. I was initially concerned that it would be a daunting task and an uphill battle, but the response I received from management was nothing less than professional, respectful and prompt. I'd like to thank Andrea and Frank from the service department, but, most importantly, I'd like to thank Don Woodruff for his efforts to rectify the issue. The level of customer service I received was beyond my expectation and I'm truly astounded at the level of personalized care I received. To put things into perspective, I'm the first to read reviews but never take the time to actually write them. I am so impressed with Don and staff that I had to tell you all about it. Don't let the Negative Nancies of the world deter you from doing business with this dealership. They genuinely care about your satisfaction. Thank you again Fred Anderson Nissan :) More

Don't take your car here for maintenance! As soon as I can find someone at a higher level, I will complain to them. What a poor experience! Never again. Appointments mean nothing. Had an ap As soon as I can find someone at a higher level, I will complain to them. What a poor experience! Never again. Appointments mean nothing. Had an appointment and waited nearly an hour and a half before being told it would take 2 and a half hours to fix. Was charged twice what another dealer would have done the work for (I checked). No offer of a rental car. I was charged for the diagnostic ($125) - most dealers will void that charge if you agree to have the work done there. Not Anderson Nissan! What a rip off! My daughter just had new brakes put on her car and Toyota gave her a loaner to drive for the afternoon. Clearly, Toyota provides better customer service than this dealership. I can't wait for the survey...it will be a pleasure to give the rating you deserve. More

Not a good experiance I bought a certified used Nissan Altima vehicle here and just over a year later, I noticed some sputtering on acceleration. So I bought the extended w I bought a certified used Nissan Altima vehicle here and just over a year later, I noticed some sputtering on acceleration. So I bought the extended warranty that covered everything except tires and brake pads… Then I took my car into a dealership where I moved to and found some serious issues… After a week of waiting while renting a car, they then told me that my car was not covered by the warranty because it had been less than 30 days. When I bought the warranty from Michael Duncan at Fred Anderson Nissan of Asheville. I asked when it went into effect. He said immediately! So I took my car right in to see what was wrong with it. Now that the assessment has come back that my car needs a transmission replacement, an expensive repair, they tell me it’s not covered. When I specifically, bought a warranty that covers exactly that. The estimated price for this repair is $3,600 which now I have to come up with out of my pocket.. I have just spent $650 this week waiting around. Car rental $300, cost of testing the car $150 and the down payment on the warranty $200 which is a worthless piece of paper from Fidelity Warranty Services, Inc. out of Deerfield Beach FL, and yet, I am still sitting here stranded with no transportation. I’m a self-employed business man who works from Asheville to Raleigh and now, I’m going to be out of business. I spent everything I had to try to get this resolved quickly so I can get back to work… To make matters worse, I experienced a level of unprofessionalism and finger pointing and a lack of dedication to resolve this issue that I have not experienced a long time. I’ve called in about 50 times, left messages with everyone from Michael Duncan to the General Manager Don Woodruff and no call backs…. I have to get lucky and catch them answering their phone when they aren’t looking at caller ID#. Just ridiculous. I’m just trying to save my business and need answers. More

Service Department Has Gone Downhill I left my car at the service department for my 105,000 service today. They took me to my office while the work was being done and the guy who picked m I left my car at the service department for my 105,000 service today. They took me to my office while the work was being done and the guy who picked me up scared the daylights out of me driving back to Andersen. I don't scare easily but sat in the passenger seat just hoping we were not in an accident. I told the service department he did not need to be driving the van when I got back there. Then my service was completed and I opened my car door to get in and was hit with a very strong smell of cigarette smoke. I have allergies and take shots and medication for my allergies so cigarette smoke does not work for me. I complained to the service department and they said he probably did not smoke in my car but that the guy who worked on my car was a smoker. He should never have gotten in my car while smoking or with the smell in his clothes as now the smell in my car was strong. My eyes started burning and became puffy, my throat was raw and I could taste cigarette smoke on my lips. I am a Realtor and I have people in my car all the time with sensitivity to smells so I try and keep my car odor free. Now I have a smoke smell in my car. Jennifer did ask me if she could take it back and have them handle the smoke smell but I was already running late for an apt. at that time and did not have time to wait any longer. On top of that when I left I started looking for my information on what was done that I paid about $900 for and realized they never gave me my paperwork. I called the service department back and asked Jennifer to email it to me. This was around 5pm and as of midnight tonight I still do not have it in my email. This was a horrible experience and I hate that I have to go back to maintain my car in the future. I really hope they make some changes before my next visit. I have left Don Woodruff a message to call me tomorrow as he had left for the day. It shall be interesting to see if I receive that phone call tomorrow. More

Excellent experience purchasing a new car from Anderson Niss Brought my car in for a routine service visit and mentioned to Jon that I was going to look at some SUVs with my wife. He asked if I wanted a rep to a Brought my car in for a routine service visit and mentioned to Jon that I was going to look at some SUVs with my wife. He asked if I wanted a rep to answer questions and I said I wasn't sure how serious we were about looking. He told me he understood and gave us Sam's name in case we had questions. We looked at a Rogue and had some questions. Sam answered them all, we took a test drive, and ended up purchasing the Rogue that morning! We greatly appreciated both Jon and Sam's help, they were great! More