Fred Anderson Nissan of Asheville

Great customer service from everyone (especially Scott). Clean shop. Fred Anderson’s service center ROCKS! Clean shop. Fred Anderson’s service center ROCKS! More

Everyone is very nice and got the job done in the time frame that they said looking forward to my next visit in 6 months frame that they said looking forward to my next visit in 6 months More

Just had my 2024 Sentra serviced at Fred Anderson Nissan. This is extremely convenient because no appointment is necessary for services like oil change / tire rotation. The service writer, Taryn Gresham, gre This is extremely convenient because no appointment is necessary for services like oil change / tire rotation. The service writer, Taryn Gresham, greeted me promptly upon arrival in the service lane. Taryn was both friendly and efficient in addressed my needs. I inquired about pricing for services I will need on my next visit and she provided me with written quotes, very helpful. Once the services were completed on my car, she even had it washed for me! Great experience! Five stars! More

My name is Jill Richardson and I went to Fred Anderson Nissan of Asheville to get my Toyota Highlander service and the assistant service manager Corey Norton was absolutely fabulous very kind courteous pr Nissan of Asheville to get my Toyota Highlander service and the assistant service manager Corey Norton was absolutely fabulous very kind courteous professional make sure all my needs Were Meant. Really had an enjoyable experience overall. More

A cover was included in the purchase of my truck. One was ordered for the next day but it was defective. A good one came one day later. I was kept informed of the process. One was ordered for the next day but it was defective. A good one came one day later. I was kept informed of the process. More

Stay Away From Nissan in General and Fred Anderson Nissan in Particular I own a 2020 Nissan Leaf. I bought it used from Fred Anderson Nissan and fast charging has always been an issue as the CHAdeMO charg in Particular I own a 2020 Nissan Leaf. I bought it used from Fred Anderson Nissan and fast charging has always been an issue as the CHAdeMO charger works well in Japan but not in the states. Since November 2024 there has been an issue with fast charging possibly leading to vehicle fire and we are unable to use a fast charger on the car. What was extremely limited (only at certain Nissan dealers) is now not possible. While a software fix was supposed to be forthcoming none has been offered. Whenever I call Fred Anderson Nissan I am told that they will call me back with an update and to date I have never received a return call. Two weeks ago I again called Fred Anderson Nissan as my sister and brother in law were visiting from Winston Salem. Although they now live only a couple of hours away, driving to see them is not possible without the ability to fast charge the car. When I called Fred Anderson Nissan the week prior I asked if it would be possible to get a new battery pack to fix the problem as I read online that some dealerships have been providing that for free to fix the problem. I was put on hold and when they got back on the phone I was told that I should bring the car in for servicing since "my battery was not holding its charge". I told her again of my asking if a battery pack could fix the problem and I was told the issue was being escalated and I would hear back from Fred Anderson Nissan. When no return call was received, I called for Nissan corporate. They offered no solution or remedy and said the question about the battery pack would be handled by the local dealer. They said they would have Fred Anderson Nissan call me back and when there is a remedy for the battery recall Fred Anderson would be in touch with me to schedule service. One week later and still no call from Fred Anderson Nissan. In fact, the only time I hear from them is through a text or call when they want to give me a great deal on a trade in for a newer car. I am appalled by the lack of concern from Nissan in general and Fred Anderson in particular. Update: The day after my wife's birthday she received a call wishing her a happy birthday. Since they have my cell phone I explained again the situation with the recall. Here is a text chain with Ashelie at Fred Anderson Nissan. A-Hey Ian! It's Ashelie at Fred Anderson Nissan. I spoke with Mark our preowned manager. He said that you would need to go into service for that issue. I-Please have him call me to explain what service I will need and if it is free. A-You would just need to call service and tell them what is going on and make an appointment. Service may be able to tell you if it is covered or not, I am not able to see what warranties/extended warranties you have. I-I am not going to set up service without understanding what the service is that I need. I-I'm waiting to hear if there is a covered remedy for the battery fire risk or if I can be reimbursed for my recent car rental. I-I don't need service I need a remedy to my problem. A-You bought the vehicle two years ago, correct? If you had came in within 30 days of buying letting them know it did not work they would have taken care of it completely. You need service to figure out why it is not working. A-No, they aren't going to reimburse you for a car rental. Unless you have a warranty that would cover that. If you have any other questions you can call and speak to service or a manager. Have a great night. I-Nissan issued a recall notice of potential fire from fast charging. They told me the problem and I am waiting for the remedy. A-Call service. 1/14/26- A week ago I called the number for the GM in response to his reply to me review. No call back after a week. I received a call from a sales person wanting to sell us another car and I asked him to have the GM call me. Actions speak louder than words. Fred Anderson Nissan of Asheville (Owner) More

Tristan Traver is second to none when it comes to selling me my second purchased vehicle from Nissan. Excellent Service! me my second purchased vehicle from Nissan. Excellent Service! More

I am writing this review because I have consistently received a quality of professional and heart centered care that both keeps me coming back and inspires me to be a kinder person. Rare indeed it is to received a quality of professional and heart centered care that both keeps me coming back and inspires me to be a kinder person. Rare indeed it is to meet the Happy Buddha along the path of life. And mine and your good fortune that Glen Graves elevates customers and his service department colleagues experience at Fred Anderson Asheville. His problem solving skills and sunny disposition replaces the normal and natural occurrence of an occasional sour taste of automotive ownership with the sweetness of humanity at its best. Fortunate indeed are those of us, that have found our way to his desk .customers, employees, ownership. Charles Baltzell, Brevard NC More