Fred Anderson Toyota of Charleston

Absolutely Horrible Customer Service Never have I ever been disrespected in a car dealership until now! My wife and I came into the dealership looking to buy a 2018 Highlander. Eric Peter Never have I ever been disrespected in a car dealership until now! My wife and I came into the dealership looking to buy a 2018 Highlander. Eric Peterson was our sales associate. We wanted the color Ooh la la rouge that they did not have so it would have to be delivered. We were settling on a price when I wanted to find out what my APR would be. Eric told us we would go into finance office. I told him I would like to think about the price since we had somewhere to go. Then he proceed to raise his voice yelling at us saying "REALLY?!? YOU HAVE SOMEWHERE TO BE?? WE GOT YOU THE PRICE YOU WANTED AND NOW YOU WANNA THINK ABOUT IT?? I THOUGHT YOU SAID YOU WANTED TO BUY TODAY" Which I never said that I would buy today! We left immediately and the manager, Don Hesher, asked us what's wrong. I told him that I do not want to think about buying a car while being yelled at by Eric. I told Don I dont want to feel pressured into buying and absolutely don't want to be disrespected, we shake hands and left. Don Hesher has been helpful to us with getting us a lower price, he also apologized!! Customer service and Professionalism are the two most important characters in my opinion. Even if we agreed on a price doesn't mean we have to buy it. A person's time and money is that person's business. If you value Customer service and Professionalism, then save your money and go elsewhere. More

Was going in to see used car I was coming in to check on a 2001 Camry and test drive, and was taken a back by the facility and personnel. The vehicle was in great condition and wa I was coming in to check on a 2001 Camry and test drive, and was taken a back by the facility and personnel. The vehicle was in great condition and was just what i needed for my purposes of care giving for my parents. Matt was very professional and through in meeting my needs for a car. my impression of the dealer ship was that it is well managed and really well manned and proficient in all ways. Thanks to all involved in my getting this great service and to Matt for all his efforts to get me in the right vehicle for what i needed. More

Highly Recommend DJ Purchased a Tacoma from DJ and I highly recommend him if you’re purchasing from Fred Anderson Toyota. Being out of state, we didn’t know if we would Purchased a Tacoma from DJ and I highly recommend him if you’re purchasing from Fred Anderson Toyota. Being out of state, we didn’t know if we would be able to purchase the truck we were interested in. But DJ got us a fair price & the truck was delivered to us as scheduled. Many thanks!! More

Recent Service Experience Andy was very friendly and helpful. He greeted me with a handshake and a smile and answered all of my questions very thoroughly. The service was compl Andy was very friendly and helpful. He greeted me with a handshake and a smile and answered all of my questions very thoroughly. The service was completed well within the time frame given to me and actually ended up costing a little less than the estimate! More

Great, relaxed atmosphere My wife and I came in to Fred Anderson Toyota for two vechicles and weren’t disappointed. DJ listened to what we were looking for and understood our p My wife and I came in to Fred Anderson Toyota for two vechicles and weren’t disappointed. DJ listened to what we were looking for and understood our price point and was able to provide us with everything we wanted. Overall the process was great and we couldn’t be happier with our New Toyota’s. I would highly recommend DJ and Fred Anderson Toyota for any new Vechicle. More

Awesome experience! Everyone at the dealership was so friendly and helpful. Smiles all around and everyone I met shook my hand and congratulated me on my new car. Dillo Everyone at the dealership was so friendly and helpful. Smiles all around and everyone I met shook my hand and congratulated me on my new car. Dillon Lafferty was such a great salesman. Very kind and friendly. If he didn't know the answer to one of my (many) questions, he would go find out the answer. He has been in touch frequently since I purchesed my new Highlander to make sure all is well. Highly recommend Dillon and the Fred Anderson Dealership!! More

Happy Love my new 4runner! Shane was excellent as always, and I will continue to gladly give him my business in the future, if I ever need (and can afford) Love my new 4runner! Shane was excellent as always, and I will continue to gladly give him my business in the future, if I ever need (and can afford) a new car. I am not the type of person to write reviews, as I usually leave car dealerships feeling dirty, and sometimes taken advantage of. (A symptom of consumerist capitalism, which we are all victims of.) While I despise the system to which we are indentured, I understand the importance of positive reviews to sales folks working their way up the ladder, and after receiving excellent, friendly, prompt service from such a knowledgeable and professional person I was compelled to write this review in the name of common decency. Shane is a braver soul than I to cavort in the Hyenas' den, and I fondly wish him happiness and great success. He is a good man. More

Amazing Best customer service I’ve ever had, we’ve always purchased cars here and this is why!!! Never going any where else to buy a car 10/10 Best customer service I’ve ever had, we’ve always purchased cars here and this is why!!! Never going any where else to buy a car 10/10 More

New 2018 Highlander Purchase Travis did a great job working with us. First to help decide on the model of the highlander. He knows the vehicles well and pointed out the important Travis did a great job working with us. First to help decide on the model of the highlander. He knows the vehicles well and pointed out the important features. He then worked with us to get the exact car, color, interior we wanted with a car that had to be shipped to Fred Anderson. Price was good. Highly recommend Travis and the dealership. More

great ! Mr. Cary Wright was the best car salesman I have dealt with in my life (of 76 years). He was extremely helpful, knew the product, and I never felt pre Mr. Cary Wright was the best car salesman I have dealt with in my life (of 76 years). He was extremely helpful, knew the product, and I never felt pressured in any way. He goes above and beyond the call of duty, even offering to transfer all the "junk" I had in trade in truck to my new Toyota. Mr. Wright has called me several times to follow up my satisfaction with the truck. A great car salesman. More