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Fred Anderson Toyota of Charleston - Service Center

Charleston, SC

4.8
233 Lifetime Reviews Review Dealership

233 Reviews of Fred Anderson Toyota of Charleston - Service Center

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February 12, 2021

"Worked with me when I thought there was no hope totally..."

- Innaface

Worked with me when I thought there was no hope totally amazing service I highly recommend them to anyone! Fast and efficient and very friendly and they really talk and work with you.

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Recommend Dealer
Yes
Employees Worked With
Feb 17, 2021 -

Fred Anderson Toyota of Charleston responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110

February 06, 2021

"I worked with Ms. Chrissie Rice who is very..."

- Ted Z

I worked with Ms. Chrissie Rice who is very knowledgeable professional. I look to work with her every time I come in. She is truthful and reliable.

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Yes
Employees Worked With
Chrissie Rice
Feb 09, 2021 -

Fred Anderson Toyota of Charleston responded

Thank you for this wonderful feedback. We will share your comments with our team and we look forward to working with you again down the road.  Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110

February 05, 2021

"Fast, courteous, friendly, professional service. Jack..."

- Barbara

Fast, courteous, friendly, professional service. Jack helped us this time and he was great. Dropped off the vehicle and Jack called to say it was ready. When it comes time to purchase another vehicle. Fred Anderson will have my business.

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Yes
Employees Worked With
Jack (did not say last name)
Feb 09, 2021 -

Fred Anderson Toyota of Charleston responded

Your great feedback truly made our day! We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to show you what we strive to deliver. We look forward to making sure that you enjoy your car for many years to come. Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110

December 17, 2020

"Stay away from this place!!! I purchased a 2020 TRD 4..."

- n.bristow4369

Stay away from this place!!! I purchased a 2020 TRD 4 months ago with extra warranty and had it towed in for Brake Fluid leaking. The service Department said it is not covered under warranty (wheel Cylinder) , REALLY a brand new Truck!!!! I left messages for the Service Manager and the General Manager Steven Rhoads with no return call back. This place sold me a warranty that covers NOTHING for a brand new truck They will lose our business for less than a $75.00 part. This is our first Toyota and last!!

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No
Employees Worked With
Dec 18, 2020 -

Fred Anderson Toyota of Charleston responded

Mr. Bristow, I apologize you’re upset but unfortunately this isn’t true. The vehicle you are speaking of went almost 20000 miles and Toyota has no records of maintenance within that time. The vehicle was driven very hard and the brakes were worn down in the meantime. The warranty on the vehicle does not cover west and tear. As a result, we are not able to cover this under warranty. If you’d like an explanation again of the facts, please don’t hesitate to contact us. Melissa Vitez Customer Relations Manager 843-614-6247 mvitez@anderson-auto.net

Dec 22, 2020 -

n.bristow4369 responded

You don't have a clue, your dealership does NOT stand behind a brand new truck. The point is the Truck is 4 months old and the right rear wheel cylinder was leaking brake fluid and caused the shoes to wear and you guys will NOT stand behind it.....Then you guys give me a parts estimate of $2,600.00 not including labor (WOW) for a rear brake job, let me behind over & hand you a bottle of lube. No thanks, truck is repaired with brand new parts & labor for $476.32, that's screwing your customers. Never again will we return to you guys!!!!

November 22, 2020

"Exceptional service! The staff is friendly and..."

- A Ham

Exceptional service! The staff is friendly and professional. All of my concerns were addressed. I never have to wait longer than expected and the price is always reasonable. Great atmosphere too!

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Yes
Employees Worked With
Nov 24, 2020 -

Fred Anderson Toyota of Charleston responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110

November 18, 2020

"The service I received was very accommodating. I will..."

- DDM

The service I received was very accommodating. I will continue to use Fred Anderson Toyota. I will use the dealership for my next car purchase. The service department is great!

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Yes
Employees Worked With
Tim Perkins
Nov 20, 2020 -

Fred Anderson Toyota of Charleston responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110

November 01, 2020

"I am writing this review in response to the experience I..."

- sjmilone01

I am writing this review in response to the experience I have had with Fred Anderson Toyota of Charleston's Service Department (FAT) over the last week. My 2015 Prius had been running a little rough, and needed some work after being hit by a flood in downtown Charleston. I had filed a claim with my insurance agent, and called FAT to schedule an appointment for an estimate of damages, and to have the work done. I brought the car to FAT the morning of Saturday 10/24/2020. Upon meeting my service rep (I won't name names because this is a review of the entire service facility) he told me that I would not be able to have the estimate done that day, especially if I was going to wait for it, because of the extensive work in taking the car apart that was necessary to verify water had not got into anyplace that it shouldn't have. I was also made aware that they do not have a body shop on-site so they could not make the repairs necessary to the body damage. My service rep seemed to be wanting to work with me, so after spending about an hour at FAT and with two phone calls to my insurance company all seemed to be squared away for me to bring the car back later in the week. We had decided that, as is customary with an automobile claim, this would be a one-stop-style procedure. I would bring the car in for the mechanical work, and once completed they would take the car and contract/sublet the body work to Caliber Collision right up the road. Once all of the work was completed I would come back, pay my $500 deductible, and pick up my car having all mechanical and body repairs completed. Originally I had rescheduled for Wednesday 10/27, but work and arranging a rental made it not possible. The service rep spoke with me and told me that if I could bring my car in Thursday 10/28 that they would work with me to make sure I had transportation available - at least for the duration of the estimate procedure. I agreed, and made arrangements with my boss at work to be able to take the car in Thursday morning. When I arrived at FAT Thursday 10/28 I got the process started with FAT to get the estimate going. The service rep told me that he was going to give me a RAV4 as a 24hr loaner, but if I needed it longer I would be able to pay for the rental at a rate of about $42/day. I told him that since I was going to have to pay for a rental anyways, and since the rate was in-line with what I had priced as a week-long rental with Enterprise, I told him that it makes the most sense to just rent the vehicle from them, and I am OK with the rate. He wanted to take my key, but I told him I have some stuff in my car that I needed for work, and he said that once they bring the RAV around I would be able to transfer my items, then we could swap keys. A short time later I was approached by another person that had some paperwork in-hand and said he would need my license, proof of insurance, and a credit card to arrange the loaner/rental vehicle. He also wanted my key, and after I explained I needed to get stuff out of my car he said he would bring it right back, he just wanted to move my car out of the way of the regular service lane traffic until the swap takes place. He did not come back with my key. In fact, I was on the phone with a friend while I was waiting for everything to get finalized I noticed that my car had indeed been moved, but was now being taken away before I could empty it. I went to my service rep and complained. He asked the guy who took my key, and I had to wait almost ten minutes for them to find out who took my car, where it went, and get it back. The second person then pulled up in a Camry next to my Prius for me to use. Now, this fact alone is not a big deal as I wasn't going to be picky regarding the type of vehicle was going to keep me on the road - just as long as I had one (whether from FAT or Enterprise). However, this would prove to be only one of many lies I was told since my interactions with FAT started the previous Saturday. I got all of my items transferred, and was prepared to pay for the rental for as long as was needed for FAT to repair the vehicle, get it to the body shop for repairs, and get it back for me to pick it up... I stopped by Thursday after work, and was actually able to be present when the service rep got the call from the insurance appraiser to validate and finalize the estimate, and parts were ordered so that the work can be done Friday. He told me that the repairs could be completed by/around lunchtime, then the vehicle would be ready for the body work. So I thought all was going well. Man, was I wrong! I spent all day Friday on the phone between the insurance company and FAT because of the following: 1. FAT wanted to change the labor rates for the repairs from $140-180/hr 2. FAT is refusing a direct payment from the insurance company 3. FAT is refusing to transfer the vehicle to the body shop 4. FAT is denying that there was ever an arrangement for anyone other than me to take the vehicle to the body shop 5. FAT will not release my vehicle until the bill is paid in full, even though it was higher than the $500 deductible I would have had to pay out of pocket and the insurance company was sending the rest of the payment directly to them 6. FAT is refusing to allow me to rent their vehicle, and there was never any arrangement for me to do so - they also said I was never entitled to the vehicle for more than the one day 7. The people at the switchboard and online chat refused to give me the names of the service manager/director and general manager I went through a series of phone conversations with my insurance company because I would get a message while at work that my car was ready and I needed to come by, pay, and pick it up. The insurance company called the dealership after putting me on hold, then came back on the line to tell me that everything was being taken care of - they were sending the dealership the payment directly, and the dealership was taking/shipping the car to the body shop as agreed. Every point of the conversations I had with my service rep on Saturday morning AND Thursday morning was an outright LIE. Not an accident, not an error, a straight up LIE Let me be clear about some things that I was very clear with my service rep about. When all was said and done Saturday I was very clear about the following: 1. I would NEVER have agreed to allow FAT to do the mechanical repairs if they were not going to contract/sublet the body work and take it to the body shop once the mechanical repairs were completed. The whole point of the appointment Saturday was to make sure that this was going to be a one-stop experience 2. $500 plus the cost of a rental is a lot of money, which is why I had arranged for the insurance company to pay the dealership directly for the difference. This way I would not have to worry about paying more than I can afford to have my vehicle released once the repairs have been completed I will make sure I tell everyone I know to avoid this dealership, at least for service if not also for sales. I have never had such a bad experience when it comes to vehicle service/repairs, EVER! I worked for Crown Automotive Group in NC the past, and this type of xxxx-poor customer service would NEVER had been tolerated.

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No
Employees Worked With
Nov 06, 2020 -

Fred Anderson Toyota of Charleston responded

We offered to complete mechanical portion of this insurance claim prior to any paint or body repairs. Vehicle was brought in after it was claimed to be submerged and driven through water over the hood. We drove the vehicle and experienced no symptoms as Mr. Milone advised. We then gave Mr Milone a vehicle to drive at no charge. This is typically not our policy but we were trying to work with his insurance company and gain a resolution. His insurance company asked us to make repairs to a sensor and air filter. We spoke to them and could not connect these items to anything caused from possible water damage but agreed to proceed. We also reduced the price on his repairs to help him get his vehicle finished for under his insurance deductible of 500.00. I have since called Mr Milone after finding out of his dissatisfaction. I offered a second opinion, a test drive with him myself and if need be another car to drive. He refused all my offers and told me he didn’t think I would know how if the vehicle was supposed to drive. Mr. Milone is upset we couldn’t get his body work completed but as we also told his insurance company we don’t make those repairs at our facility and it would have to be taken to a body shop and handled separately. Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110

October 18, 2020

"I was immediately helped when I arrived and my car was..."

- kasie mckeown

I was immediately helped when I arrived and my car was fixed the same day I brought it in. Everything was done in a timely manner.

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Recommend Dealer
Yes
Employees Worked With
Oct 20, 2020 -

Fred Anderson Toyota of Charleston responded

Kasie, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110

October 11, 2020

"It was EXCELLENT as always. My service advisor, Chivas..."

- Sweetie

It was EXCELLENT as always. My service advisor, Chivas Porter, is honest and trustworthy. He is what keeps me coming back to Fred Anderson Toyota.

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Yes
Employees Worked With
Oct 13, 2020 -

Fred Anderson Toyota of Charleston responded

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110

September 13, 2020

"Thank you Fred Anderson Toyota Charleston!!! Nico in the..."

- Melissa H

Thank you Fred Anderson Toyota Charleston!!! Nico in the service department and team went above and beyond to help us with a recent issue!! They stayed the course and found a solution that exceeded our expectations!! We are so appreciative!! Thanks again and again!!

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Yes
Employees Worked With
Other Employees : Nico
Sep 15, 2020 -

Fred Anderson Toyota of Charleston responded

Melissa, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and we are thrilled to know Nico went above and beyond to identify and fix the problem with your vehicle. If you have any additional comments and/or questions, please feel free to contact us directly! Best, Steven Rhoads - GM | srhoads@anderson-auto.com I (843) 556-9110

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