Fred Anderson Toyota of Charleston - Service Center

I purchased my truck from Toyota of Charleston in I purchased my truck from Toyota of Charleston in Charleston SC. Since then, I had an issue with the paint on the hood starting to become multi- I purchased my truck from Toyota of Charleston in Charleston SC. Since then, I had an issue with the paint on the hood starting to become multi-tonal. So, I brought it to them. They called me 2hrs later to say it was done and fixed. Well, I showed up and the two spots on the hood were clearly still there. Then, they asked me to bring it back the next day so they could get it to the body shop which fixed the problem, but no one called me. I had to call in to see if my truck was ready! Now, I get my truck back and there is permanent marker on the center console. I drove back to the dealer and they said they would order a new unit and they tell me to come back again. I go back yesterday and they ordered the wrong part (rear instead of front console) and installed it. Now they want me to come back again today to get the right part put in, but again, no one called me. I had to inquire myself as to if the part had actually come in. I live 45min away from the dealership and they ask me to make multiple trips to make up for their poor service, as if I live next door. I am not trying to rant, I am just informing you of a dealership with extremely poor organization, management, and service representing the Toyota name. I work for a large company and have since spoken with many people here having similar issues. However hindsight is always 20/20. I like my truck very much, but this kind of atmosphere would dissuade me from being a life long costumer. My wife is looking for a vehicle. It might be Toyota, but it will not be from this dealership. I plan on trying the other dealership in the area for future service issue More

I had my car towed to this dealership after it became disabled on interstate 95. My vehicle breakdown occurred on Sunday afternoon which required an overnight stay until they opened on Monday. On Monday disabled on interstate 95. My vehicle breakdown occurred on Sunday afternoon which required an overnight stay until they opened on Monday. On Monday the problem was identified and the part was ordered. The assistant service manager,Greg, went out of his way to explain the problem and the steps necessary to fix it. He contacted a local car rental company for me before I had a chance to request that service and put me at ease about the repair. The repair work was completed on Tuesday as promised and I was able to continue my trip to Florida. The repair work was done professionally and the service team could not have been better. I have owned 7 Toyotas and this incident is but one of the reasons that I have brand loyalty. By the way, I want to also mention Avon Bailey and Tonya in the sales department for their sales expertise and professionalism. I spoke to both of them at length about the purchase of a new car in the event that my vehicle was going to be too costly to repair. More

I'd like to thank Chivas Porter, assistant service manager, for being so amazing. He has been taking care of both our vehicles for several years and has never failed to impress. Our truck was towed to manager, for being so amazing. He has been taking care of both our vehicles for several years and has never failed to impress. Our truck was towed to the dealership the night before, and when I called Chivas in the morning with a list of issues that needed his attention, he assured me that everything would be resolved and made me feel so relaxed. When the work was completed, I was not disappointed. Chivas was again the knowledgeable professional who always treats me with respect. In a world where excellent service is a diminishing commodity, Chivas breaks that mold. Thanks so much. I would also like to thank Paul Melnick, technician, for his exceptional mechanical expertise in making both our Toyotas run like tops. He is also extremely patient and never condescending when talking with me about some of the concerns I have had with our vehicles. I really appreciate that. We are completely loyal to both Chivas and Paul and would never consider having either vehicle serviced by anyone else. More