HORRIBLE EXPERIENCE! Paul, the finance manager was the Worst! We live 6 hours away, so we decided to come Friday night to spend the night and get there first thing in the morning. Tom, was the salesperson but was not there on Saturday. He told me since we didn’t have to do any financing, everything would be ready to sign. He said to ask for Keith. We got there around 9:30 am and got with Keith. Keith was clueless. He couldn’t find the keys. He said the 4Runner was being detailed. It took forever to get it up front to test drive. It took us about an hour to drive and decide if we were going to purchase it or not.
After we decided to purchase it, they had to take the pinstripe off. we sat at the table for hours. They had to get all of our information again. We kept asking if we could leave until the paperwork was ready. No one said anything. Finally the paperwork was ready and we signed the papers with Paul, the most nonsocial person. We wanted to transfer our personalized tags. We asked if we needed temporary tags. He didn’t know. He is a Manager! They put our tags on with no registration. we asked about what we needed to do and he didn’t know what VA needed. He said we didn’t need temporary tags. We left the dealership around 4:30. That is 7 hours at a dealership. We were told we would be in and out. We got home close to midnight. We had no clue what was going on with the tags. We were worried to drive the car because none of it made sense. Called Paul on Monday morning and left a message. He NEVER called me back. We went to DMV and they were shocked that we didn’t get temporary tags and registration. At DMV I tried to call Paul again. No answer. I spoke with Shannon. She was very helpful. She is going to overnight a 30 day tag for us. She got everything straight.
We have bought many vehicles and this is the first bad experience. I would never ever buy from FRED ANDERSON TOYOTA OF COLUMBIA again. I don’t care if that was the last car on earth. If you don’t want to spend all day buying a car, I would advise buying elsewhere.