Peter Boulware Toyota of Columbia

Disappointed with the lack of communication and aggressive communication style on selling additional services. I agreed to a radiator flush or forfeit the remainder of my family plan. The customer aggressive communication style on selling additional services. I agreed to a radiator flush or forfeit the remainder of my family plan. The customer service rep came to me later and said the front brake pads and rotors were bad and told me what it would have cost if I would have replaced the pads on the previous service. The previous rep. never indicated the pads were bad. I have my doubts as to the accuracy of that statement because 75% of the miles traveled since the last service was interstate travel. I approved the new pads and rotors anyway. I did not check the invoice until several days later and noticed that they also provide several other services that I did not approve. My final costs was $967.83 (about $300 of additional services not approved). I trust people too much and should have challenged my final bill before paying. However, rest assure that they just lost a great customer. More

Disappointed with the lack of communication and aggressive upselling here. I explicitly declined several recommended services via their phone notification system, only for the staff to pressure my aggressive upselling here. I explicitly declined several recommended services via their phone notification system, only for the staff to pressure my wife into approving them anyway. We walked out with a $500 bill for work I had just refused. To make matters worse, the service manager completely dismissed my concerns. Unprofessional management and predatory sales tactics. Avoid. More

-00000/10 i would recommend. Don’t take your car there because they will try to make you pay for stuff you don’t need and try to take you off the family plan . I’ve been coming t Don’t take your car there because they will try to make you pay for stuff you don’t need and try to take you off the family plan . I’ve been coming to them faithfully to get my car serviced for 3 plus years and now they want to take me off the family plan. I should’ve been wrote a review on Jessica but i was giving her some grace. They had me waiting on an oil change for over 2 hours and i had to come and check on my car….come to find out , she had been at her desk chit chatting and didnt even give my paperwork to the technicians. She had to end up giving me a free service that day. Save you some time and don’t get your car serviced there. I purchased a great car from there but i will take my services elsewhere. Thank you . More

Did you know that the 2018 Rav-4 comes with a locking lugnut? Neither did I until my daughter had a flat 60 miles from home and called me. There was no key anywhere in the car to unlock the lugnut, and t lugnut? Neither did I until my daughter had a flat 60 miles from home and called me. There was no key anywhere in the car to unlock the lugnut, and that Toyota dealership was the only one who ever worked on the wheels and tires. I had to have the car towed to the dealership on Saturday and wait until they opened today. Today, I spoke in person to the service manager. Do you think he cared. Nope. Said I bought it when it was Fred Anderson and not Peter Boulware. I had to pay for a replacement key. He was going to charge me to change the tire, and he tried to sell me a new set of tires. I was mad on Saturday because my daughter was left in an unsafe situation. Today I'm just disgusted, with the service manager, his attitude and audacity. I bought the lugnut key (the parts guy was very nice and understanding). Changed the tire on Peter Boulware's lot and left. Peter Boulware Toyota will never service that Rav-4 again, and I will never buy a Toyota or spend another dime with them. Ever. Another (local) business is getting my money for a set of tires and an alignment. So go find another job, customer service is not your calling. More

While the dealership in beautiful. Will kept facility, as well sell reps do a wonderful job in showing a vehicle. Ive witnessed buying a car multiple times. The managers that come out Will kept facility, as well sell reps do a wonderful job in showing a vehicle. Ive witnessed buying a car multiple times. The managers that come out with numbers, if you get them from this dealership have some of the worst attitude in the world. They are rude, condescending, horrible towards the sales reps, and dont listen to them. The one ive been put with seems to be grumpy from seven dwarves as he is mad at all times. Doesn't like to be bothered for anything. And is the worst of them all. If it wasn’t for the sales rep i would have walked and found another dealership More

I had the pleasure of working with salesman Anthony and financial manager Justina! They both were great with making sure I got exactly what I came there to get. Super glad I stopped in when I did. I highly financial manager Justina! They both were great with making sure I got exactly what I came there to get. Super glad I stopped in when I did. I highly recommend this place if your really on the hunt for something new. More

Kim Smith was amazing throughout my car shopping experience with Peter Boulware. She was very patient with me as I spent time researching and contemplating and was great about keeping an eye on cars experience with Peter Boulware. She was very patient with me as I spent time researching and contemplating and was great about keeping an eye on cars for me. And Peter Boulware has the best deals around. I looked at multiple dealerships, and they had the best deals by far! More

Romeo and Talma went above and beyond to ensure we felt comfortable. They provided the utmost service and were very professional. I would recommend them to all I know who are looking for a car. Thank you e comfortable. They provided the utmost service and were very professional. I would recommend them to all I know who are looking for a car. Thank you excellent service and making the process go smoothly. More

In and out in a few hours. Homer did a great job! Might come back again. Homer did a great job! Might come back again. More

Its taking me two weeks to finalize and get my cars. If I had to do it all over again I would not do business deals with this dealership, period. If I had to do it all over again I would not do business deals with this dealership, period. More