Fred Anderson Toyota - Service Center

Thumbs up to Service Dept. Terry Underdue is very reliable and knowledgeable. I trust him servicing my 3 Toyotas. Always very helpful, thorough and personable. He checks all the Terry Underdue is very reliable and knowledgeable. I trust him servicing my 3 Toyotas. Always very helpful, thorough and personable. He checks all the service records for my visit and makes helpful suggestions. More

reassuring and helpful experience On July 26th I took my 2009 Camry in because it was making a funny noise. The service adviser, Chris R. came and told me news that was devastating. On July 26th I took my 2009 Camry in because it was making a funny noise. The service adviser, Chris R. came and told me news that was devastating. My engine, with just 69,200 miles was shot! It would cost several thousand dollars to repair! I was numb, angry and in a complete state of shock. I asked him what they would give me on a trade for a new Camry. I got more bad news! Chris brought me to Jeff Teague to talk about getting a new car. Jeff was very calming and reassuring. We looked at cars and talked about pricing. I was impressed with Jeff's honesty and willingness to help me in this dreadful situation. At one point when Jeff had stepped away, the sales manager, Ken Cobb came to me and shook my hand and told me they were all going to help me in this bad situation. I was so surprised by his kindness. After Jeff and I had settled on the price and the payments I was taken to Scott Kline in finance. Scott too was kind friendly and very helpful. July 26th was a long stressful day for me, but the people I dealt with took away a lot of the pain and shock of what I was going through More

Worst experience ever I bought my first new truck at Fred Anderson. I enrolled in the tires for life program and was promised a free car wash at each service. I have owne I bought my first new truck at Fred Anderson. I enrolled in the tires for life program and was promised a free car wash at each service. I have owned the vehicle for one year and haven't had a wash yet as I am constantly told the car wash is broken. I had an appointment scheduled for 830 pm for an oil change and was told it would be ready until 1030, but I could come back another time. This was after they scheduled the appointment!! 2 hours for an oil change?? I drive 45 minutes, each way to frequent their business. I am not pleased at all with their service at this time. More

I WOULD USE THIS DEALERSHIP AGAIN Junior Hayes went out of his way to help me buy a car for my son. He is easy to work with and I would ask for him again. Junior Hayes went out of his way to help me buy a car for my son. He is easy to work with and I would ask for him again. More

Dishonest Tech/Service advisor Went in for a simple tire patch, after a two hour wait I was told the first patch did not work. After waiting another thirty minutes the advisor told Went in for a simple tire patch, after a two hour wait I was told the first patch did not work. After waiting another thirty minutes the advisor told me after the second patch attempt the tire was still leaking and it needed replacing. That's when I asked to see the tire, when we looked at the tire I saw the nail was still in my tire. I asked the advisor why the nail was still in my tire and was told after the second patch was removed that they had to put something back in the hole. At that point I asked to speak to the manager, the manager told me after talking with the shop foreman that it was illegal to patch a hole in the location of the puncture. At this point I decided to leave the dealership and go somewhere else. I took the tire to Mr. Tire and picked it up later in the afternoon with the tire repaired. When I picked up the tire I asked if there was any sign of a previous attempt to repair the tire and was told no. I also asked if the location was illegal to repair and again was told no that the location was within the allowed limit. Be careful when going to this dealership for any service as it seems they are trying to sell unneeded services. MAKE SURE TO GET A SECOND OPINION!! More

Not a great experience We went in on a Saturday on the recommendation of someone we knew. The dealer had far too few salespeople so we did not receive the treatment we shou We went in on a Saturday on the recommendation of someone we knew. The dealer had far too few salespeople so we did not receive the treatment we should have. We were there for over 5 hours and walked away without a car because they wouldn't budge on their price, which is inexcusable at a dealer. The next day we went back to try again & negotiate a sale and were there for another 3 hours. The process took way too long and they really need more salespeople so that customers are not left waiting for service. The financial guy was ok, but not all that nice either. They agreed to fix a few things on the car we wanted to purchase, the brakes being the main thing. I had to take it in 3 times in the first 2 weeks I owned the car and they assure me the brakes are fine. However, I know they are not. I have driven many cars and know what good brakes should feel like, these are way too soft. I just hope I don't have an accident as a result of these brakes or I will be looking for restitution. I also had to go back one more time because the service department left wires hanging by my feet and didn't attach them properly. I am still waiting to get paperwork from the dealer, which they said they would email me and still haven't. The service manager was nice and explained things to me, but I would not recommend this dealer. More