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103 Reviews of Fred Anderson Toyota - Service Center
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February 10, 2016
Not a great experience We went in on a Saturday on the recommendation of someone we knew. The dealer had far too few salespeople so we did not receive the treatment we shou We went in on a Saturday on the recommendation of someone we knew. The dealer had far too few salespeople so we did not receive the treatment we should have. We were there for over 5 hours and walked away without a car because they wouldn't budge on their price, which is inexcusable at a dealer. The next day we went back to try again & negotiate a sale and were there for another 3 hours. The process took way too long and they really need more salespeople so that customers are not left waiting for service. The financial guy was ok, but not all that nice either. They agreed to fix a few things on the car we wanted to purchase, the brakes being the main thing. I had to take it in 3 times in the first 2 weeks I owned the car and they assure me the brakes are fine. However, I know they are not. I have driven many cars and know what good brakes should feel like, these are way too soft. I just hope I don't have an accident as a result of these brakes or I will be looking for restitution. I also had to go back one more time because the service department left wires hanging by my feet and didn't attach them properly. I am still waiting to get paperwork from the dealer, which they said they would email me and still haven't. The service manager was nice and explained things to me, but I would not recommend this dealer. More
by Laura S.
Employees Worked With
Ron Gobel, Larry Wall
Helpful February 04, 2016
quantity of service by mechanics not quality Service has mostly never been good experiences by mechanics.very forgetful and plain out didn't want to perform there jobs.constantly reminding techs Service has mostly never been good experiences by mechanics.very forgetful and plain out didn't want to perform there jobs.constantly reminding techs on fluids to fill or tires to rotate.No accountability when things not done.love service reps at check in and sales Jody.....tho.....to many cars sold and can't meet quality on servicing of cars.many times tires not rotated or wiper fluid filled or other fluids filled unless I show them. More
by ouch
Employees Worked With
Joe baker
January 27, 2016
The tire fell off my Highlander after 25,000 mile service We bought our 2013 Highlander from Fred Andersen Toyota and have taken it there for Service at each of the 5,000 mile services. The wait times tend to We bought our 2013 Highlander from Fred Andersen Toyota and have taken it there for Service at each of the 5,000 mile services. The wait times tend to be long but it is a very comfortable facility. When I took my Highlander here the morning of January 25, 2016 for the 25,000 mile oil change/tire rotation my right rear tire FELL OFF when I was pulling out of the parking lot. Thankfully it didn't happen on the main road. They gave me a loaner car to take home (which was covered with ice that I had to remove.) They kept our Highlander to make sure it wasn't damaged and said they would call me that afternoon. I didn't hear anything from them so I called the next day. The service manager said that "the stud that the tire attaches to broke off." When I asked him how that can happen he said "that sometimes they break off but he wouldn't expect it to happen in a car with only 25,000 miles on it." So rather than saying, hey honest unfortunate mistake- our Team must have forgotten to tighten the lug nuts- they make me question my lifelong commitment to Toyota by suggesting that my tires might just randomly fall off. In fact, he recommended I "have the service department check the other tire studs the next time I am in for service." I can promise you I will never trust them to service our Highlander again nor will I buy another Toyota from them when it comes time to replace our beloved Highlander. More
by TWB
Employees Worked With
I worked with service people not listed on this list
January 05, 2016
Very poor services I bought a 2014 Avalon at this dealership. They promised a car wash with each service, so far, out of 5 visit to this dealership, I got 1 car wash and I bought a 2014 Avalon at this dealership. They promised a car wash with each service, so far, out of 5 visit to this dealership, I got 1 car wash and 1 rain check ticket. I brought the car in for tires balance about 2 months ago, they scratched all 4 wheels. Since the car was almost due for the 15k service, I waited about a month to tell them what has happened on my previous visit when I brought my car in for the 15k service. It was on a Saturday and the service advisor told me the service manager is not present and he will leave a note for him to call me on Monday. I waited until Wednesday to call to speak to the service manager. They directed me to Scott voicemail . I left a message explain what has happened to my wheels. Weeks went by and no response, I was ignored. So during the Holidays, I drove in in person to meet with the service manager. I met with Brian Holloway who was a gentleman and offer to fix my problem by setting an appointment for me to bring the car in on Monday 1/4/2016 and provided me with a loaner car. To my surprise, when I come back Tuesday to pick up the car, it was not ready. I have to go out of my way to drop off the car and return the next day to pick it up. Needless to say, I was very upset because first, they scratched my wheels, next, they ignored my plea and now they waisted my time and made me run around. Mr. Anderson, your dealership service department needs lot of improvement, even though the people in service are nice and courteous, the quality of work is just not there otherwise my wheels would not get damaged and I wouldn't have to go back and forth to drop off and pick up my car. And what about the car wash you promised your clients ? Minh More
by Minh
Employees Worked With
Ryan Ceasar asked other service advisor to help me.
May 13, 2015
Fred Anderson Rocks I love my Fred Anderson Toyota Camry Hybrid, but the experience of checking in to have my car serviced can be a lot better! So, the way it is now.. I love my Fred Anderson Toyota Camry Hybrid, but the experience of checking in to have my car serviced can be a lot better! So, the way it is now....Fred Anderson Toyota has a sign that says 2 lanes to the left for service.....this morning 3 cars fought their way ahead of me and were serviced. The lady behind me, waiting patiently in line (as the sign suggests) probably had 5 cars speed into the "first post spot" (think nascar). Simple solution (hello, management? Or maybe Fred Anderson will read this and respond)....why not have a simple ticket pull at the sign. Grab a ticket number and wait in line. How hard is that? I'll even pay for the $250 installation (near the sign). Another happy Fred Anderson client, just trying to make this dealership the best it can be. Take care and looking forward to you all making this simple, yet effective change. No one likes a "fronter" (cutter). But no one likes it when Fred Anderson does nothing about it. Andy May, enthusiastically happy client More
by Andrew May
Employees Worked With
John and Terry
April 01, 2015
Steve Blow, greeter outside and Brian at service desk We have chosen to remain at Fred Anderson Toyota where the previous owner of our handicap accessible Sienna was serviced rather than going to a compet We have chosen to remain at Fred Anderson Toyota where the previous owner of our handicap accessible Sienna was serviced rather than going to a competitor 5 miles from our home in Durham. That is because we have been welcomed so kindly and service has been excellent in the past. The first person I met today who exemplified this feeling was Steve Blow. He was professional and very friendly. I was 15 minutes late for my 35,000 mile chechup appointment, but, Steve said that was not a problem. I pointed out 3 concerns and he wrote up the issues in detail. He was so courteous, personable, and answered my questions patiently and politely. What a great way to enter the office to begin my 3 hour wait while I caught up on paperwork.. However, the next person he introduced me to, Brian, was quite the opposite. I found him to be loud, cocky, impatient and negative. When I asked him questions pertaining to my van, the shuttle service, the different car washes they provide (I wanted the $29.95 choice), and approximate time I might be there, all his answers were discouraging, esp the car wash I wanted to purchase. I commented to him on how discouraging and negatively he spoke and he said he was just telling me what was true. I wondered if maybe I should reconsider Mark Jacobson's Toyota instead, except for the fact that Brian is the only employee that has represented himself and Fred Anderson Toyota so poorly.. More
by Jojo
Employees Worked With
Steve Blow and Brian at the service desk., STEVE BLOW, BRIAN HOUCK
February 02, 2015
Tires So I have tires for life and got 4 new Michelins. They also broke one of the shrader valves and so I had to pay them to fix it and install a new TP s So I have tires for life and got 4 new Michelins. They also broke one of the shrader valves and so I had to pay them to fix it and install a new TP sensor...not happy about the $200 I paid for them to break it. Now the rear tires are hopping a little so have it back in the shop for another 4-5 hours while they scratch their heads. Just replace the rear tires for sake. Not rocket science. Not happy about not getting a call back and don;t want this rental either. Thats why I have a Tundra and not a Rav4, More
by bsman
Employees Worked With
Chris and Ron (service mgr)
December 28, 2014
customer service awful I have a brand new car 14.5 Camry an I keep hearing noise with it so I call them an speak with a few different people an they all tell me something di I have a brand new car 14.5 Camry an I keep hearing noise with it so I call them an speak with a few different people an they all tell me something different u have a recall an the next person says no we have been here several times an problem still not fix maybe we should go to Honda. More
by merph
Employees Worked With
mark very rude
August 19, 2014
OUTSTANDING / EXCELLENT Customer Service ! ! ! ! During a visit to have my 2010 Toyota Prius serviced, I met Reginald Johnson who is just a delightful person. He welcomed me to the dealership; helped During a visit to have my 2010 Toyota Prius serviced, I met Reginald Johnson who is just a delightful person. He welcomed me to the dealership; helped make me and my wife feel comfortable while both of our cars were serviced (Oil/Filter change and tires rotation). Reginald asked me if I had thought about trading in my 2010 Prius for a newer one. His approach was at the perfect level. That is, he didn't apply any pressure which I GREATLY appreciated. He showed me several Prius, using the perfect level of detail; he was through. Ultimately, Reginald assisted me in buying a BRAND NEW 2014 Prius for me, and too one day later he helped my wife buy a BRAND NEW 2014 Prius! Reginald is one of a kind. I wish more car dealerships had people like Reginald. Fred Anderson Toyota is lucky to have him; my wife and I are already recommending ALL of our FRIENDS, FAMILY, and COWORKERS to this dealership! Thanks Reginald! More
by jmB026
Employees Worked With
Reginald Johnson
August 04, 2014
About the Money Wanted 5 new tires for Tundra, was about to take a trip and didn't want to worry about any issues. First visit I only got four installed after they to Wanted 5 new tires for Tundra, was about to take a trip and didn't want to worry about any issues. First visit I only got four installed after they told me they had all 5, they had to order the 5th. After trip and they called to say tire was in I wanted to schedule for a Sunday but was told no technicians were available to do the work on Sunday. So I changed my plans up, and dropped the truck off on Saturday to pick up on Sunday. Sunday 4pm go to get truck and no work had been done, they had the truck over 24 hours. Amazingly they had a technician on hand to do the work but I was stuck waiting. Monday a Fred Anderson employee called to ask about how my visit went and I calmly and politely told them it was bad and why. They told me a manager would be calling me to follow up and that was a week ago. They do not care in my opinion. It's about getting the money, they will say what it takes to get you in but that is all. Would be very hard to trust the service department over what they say when it comes to having a vehicle serviced there. More
by BDS2865
Employees Worked With
Service Department
