Fred Beans Ford Lincoln of Doylestown

I spent about $80,000 on a F-250 there a couple of weeks ago. First time at this dealership. I wasn’t finding the vehicle I wanted anywhere else, but Ford of Doylestown had exactly what we wanted. I called ago. First time at this dealership. I wasn’t finding the vehicle I wanted anywhere else, but Ford of Doylestown had exactly what we wanted. I called to inquire about the vehicle, and they immediately made an appointment for us that evening. When we arrived, we were greeted at the front desk and handed a personalized VIP folder for us. Our Sales Consultant Jason Passehl did a great job going over the vehicle. We drove it, agreed on a price and within a couple of hours the purchase was complete. Excellent experience. Since that experience went so well, I thought I would entrust the dealership to service my other Ford Vehicles (an F-150 and an Expedition). The dealership is a bit of a drive for us, but we were not having a lot of luck with more local dealers for service. Well to be honest when I first dropped off my other two vehicles for service, there were some minor hiccups and I thought oh boy here we go. After we left with our vehicles, I’m contacted by the General Manager Tony Satterthwaite apologizing for a less than perfect Service experience and asked me to come back in. I did and he introduced me to Phil Mettille, the Service Production Manager. I was impressed that a dealership would go to this extent to ensure complete customer satisfaction. Phil spent quite some time hearing me out, addressed all my concerns with the F-150. This is the first time I’ve driven a vehicle out of a shop and actually noticed how much better it drove. Very pleased. Additionally, Phil rebooked two service appointments for my other two vehicles. My F-250 was going in to get a bed cover installed. I checked in with Jesse Years, the Commercial Truck Manager. I stayed for the vehicle in their waiting area. There was a nice desk there with free wi-fi, coffee and snacks. I pulled out my laptop and basically worked from there for the day. Jesse kept me informed of progress and within a couple of hours the work was complete. He went over the new cover with me, and I was on my way. Really nice experience and I love the bed cover they recommended. I came back a couple of days later for the Expedition appointment and checked in with George Zbyr. The expedition was in for a check engine light, a Sync upgrade and I wanted them to go over the entire vehicle as I wasn’t pleased with prior service levels at another dealer. This is my wife’s truck and I want it to be safe at all times. Again, I worked for the day in their waiting area. Very comfortable, it’s like I was at the office. George came out no less that 4 times to give me updates on progress and discuss recommendations. I accepted all of their recommendations and they proceeded with the work. They wrapped up later in the day. I drove off and again wow! For the second time in my life now I drove off with a vehicle and immediately noticed the improvement in the ride. My wife drove it the next day and couldn’t believe it as well. It was like the vehicle was new again. Thank you, Ford of Doylestown! It’s so nice to know I have a dealership I can trust and will take care of my vehicles to keep them running great and safe. I would highly recommend these folks – and if your experience is not so great, keep calm and take some time to tell them about it. These folks listen. More

Good luck getting anyone to listen to you! Mr.Fred Beans DOES NOT talk to you! Mr.Fred Beans DOES NOT talk to you! More

I worked with Alan when purchasing a car for myself. It was a wonderful experience. The dealership was very transparent about every step of the buying process. They worked with my bank to get an afforda It was a wonderful experience. The dealership was very transparent about every step of the buying process. They worked with my bank to get an affordable rate and I left with no regrets. More

Misleading online advertisement … after reviewing all the photos attached to the vehicle I see some were left off which was a bit disappointing …. But after bringing the issue to management they weren’t will photos attached to the vehicle I see some were left off which was a bit disappointing …. But after bringing the issue to management they weren’t willing or take it into consideration with the purchase of the vehicle More

Chris Katona was very helpful and knowledgeable about he whole process. It was a pleasure working with Chris. Thanks Chris for all your help! whole process. It was a pleasure working with Chris. Thanks Chris for all your help! More

I have purchased several vehicle’s from Fred Beans. Some were for business and others were for family. Every time the price was unbeatable and the process was flawless. My salesman Chris Katona was extremel were for business and others were for family. Every time the price was unbeatable and the process was flawless. My salesman Chris Katona was extremely knowledgeable about all of the vehicles. He had all the paperwork ready and there was never a last minute surprise. More

I purchased a 2018 MKX a few weeks ago and Austin Savage and the team were very helpful navigating the process and handling a few minor issues. I would definitely recommend Austin and this dealership. Mic and the team were very helpful navigating the process and handling a few minor issues. I would definitely recommend Austin and this dealership. Michele Farrell More

Went in to discuss purchasing or leasing a 2021 coursair. Told the sales person me and my wife would think it over for a night or two and to please contact me so we could come back and test drive the vehicle Told the sales person me and my wife would think it over for a night or two and to please contact me so we could come back and test drive the vehicle and work final numbers. Never received a phone call or email in return More