Fred Frederick Chrysler Dodge Jeep Ram, Easton

From the moment you walk in ,a very friedly secratary greets you and offers you a cup of coffee, the salesman takes the time to answer all your concerns about the purchase and the owner makes you feel li greets you and offers you a cup of coffee, the salesman takes the time to answer all your concerns about the purchase and the owner makes you feel like your a long lost relative not just a friend . this is the 3rd van my family has purchased from this dealer and it will not be the last. By the way IMPORTED FROM DETROIT is the best ad slogan , GOD BLESS AMERICA !!! More

Wondering around the show room while waiting for my Dodge Caravan to be serviced over the past two years, Greg Phillips and I would engage in casual conversation about the vehicles available from the dealers Caravan to be serviced over the past two years, Greg Phillips and I would engage in casual conversation about the vehicles available from the dealership. I shared my future vehicular needs with him. When vehicles were available which matched my needs, Greg called and invited me to view and drive them. I was impressed with his extensive knowledge, attitude of sincere interest, and non-aggessiveness. I'm very pleased with my recent purchase. Greg makes customers feel special. I also have been impressed with Keith (service manager) who is friendly and has consistently honored my request to keep me informed when completing routine servicing of my van if the mechanics see anything that might cause future problems. His suggestions have always been in my best interests. I trust him. The lady at the front desk is always friendly, has coffee ready, and answers all my questions. The Fred Frederick Dealership is the best I have ever worked with. More

I just bought my 3rd Jeep from Fred Frederick Easton this weekend, and as with the previouse 2 Jeeps I have purchased, it was a great experience. Jeff Frederick sold me my first Wrangler in May of 1996, turn weekend, and as with the previouse 2 Jeeps I have purchased, it was a great experience. Jeff Frederick sold me my first Wrangler in May of 1996, turning a frustrating day of looking at Jeeps at another local dealership into a relationship that has continued to this day. My parents were so impressed by the service and care that Jeff Frederick extended to me when buying my first Jeep, they have since bought 3 more and leased one themselves. Currently they are enjoying the 2012 Grand Cheerokee they bought at the end of 2011. What truly stands out about Jeff is not just the sale, but that he stands behind his vehicles. Jeff has always been easy to work with. No matter what problem I have come to him with, I always feel like Im returning to see a good friend. The only negative experience to my 2002 Liberty was that it ran so well I didnt have an excuse to get down to Easton from Annapolis very often to catch up with Jeff. I have already had people ask me where I bought my 2012 Wrangler, and I dont hesitate to send them Jeffs way knowing that they will be taken care of. To put my appreciation for the 16 year friendship my family and I have had with Jeff Frederick in perspective I have a couple of things Id like to add before I finish. First there is another Jeep dealership located within 2 miles of where I live, one that was currently running a well advertised sale. In order to get to Jeffs dealership, I have to cross the Chesapeake Bay Bridge, which alone is 4.7 miles long, and costs 4 dollars to cross. Total driving time to get to Jeffs averages around 54 minutes, and is 41.2 miles from my doorstep to his dealership. There was never a question of where I was going. In fact when I told my parents I was thinking of buying a new car, the first thing my father said was, "Time to go visit Jeff then, dont forget to tell him how much we like the new Jeep." Last but not least I want to address the service department and sales staff. EVERYONE is courteous. A warm and friendly greeting along with prompt service is the standard when walking into the showroom or service department. Clearly Fred Frederick Chrysler Easton has its standards set from the top down and with impressive results. Keep in mind, this is not the service or standard that is being set today, this is the same service and standards that started 16 years ago! There is a certain amount of comfort in knowing where I will purchase my next Jeep. I look foreword to another 16 years of friendship and industry standard setting service! More

Salesman Greg was very friendly, knowledgable, no pressure and patient. Have dealt with Greg in the past and had the same experience, but forgot his name and was given another salesman, but they noti pressure and patient. Have dealt with Greg in the past and had the same experience, but forgot his name and was given another salesman, but they noticed I bought another vehicle here before with Greg and out of respect for Greg the other salesman (chuck) gave the sale to Greg, which I thought was great! I certainly will come back when I am ready to purchase again. More

I purchased a 2012 Grand Cherokee. The process was smooth and painless. Everyone was helpful. Communicating on the internet made the entire process easier. Thanks smooth and painless. Everyone was helpful. Communicating on the internet made the entire process easier. Thanks More

Great Buying experience good customer service no pressure located the vechicle we were intrested in buying without forcing us to buy off there lot there was no need for us to have to talk to the sales man located the vechicle we were intrested in buying without forcing us to buy off there lot there was no need for us to have to talk to the sales manager Greg took care of all the details and no pressure with them trying to add to the sale More

Purchased a new 2012 Dodge Ram, my salesman Greg was a pleasure to deal with. Not only was he very knowledgeable about the vehicle, his price was very reasonable. I would not hesitate to purchase another pleasure to deal with. Not only was he very knowledgeable about the vehicle, his price was very reasonable. I would not hesitate to purchase another vehicle from Greg and Fred Frederick. I had some accessories put on my new vehicle by their shop, the service manager Kieth was very helpful and courtious. Thanks everyone for making my buying experience a pleasure! More

Excellent experience. Friendly, honest, and fast service. Found exactly what I was looking for and for the right price. Would definitely recommend this place to anyone. Found exactly what I was looking for and for the right price. Would definitely recommend this place to anyone. More

Excellent service by Charlie both over the phone and in person. Very responsive to our needs and great follow up. No pressure (something I liked). Price quoted was among the best but not the absolute best. person. Very responsive to our needs and great follow up. No pressure (something I liked). Price quoted was among the best but not the absolute best. I also liked the no haggle price right up front (even over the phone). More

Fred Frederick had the vehicle we were looking for, we're able to do all negotiations via the phone and made the traditional car buying experience a pleasant one. able to do all negotiations via the phone and made the traditional car buying experience a pleasant one. More