Fred Haas Nissan

I’m sitting here for the 5th or 6th time after several attempts to resolve an issue with my AC, it started last year in August 2022, brought my car because the AC stopped working, they told me the evapora attempts to resolve an issue with my AC, it started last year in August 2022, brought my car because the AC stopped working, they told me the evaporator was bad, and they’d replace it on October, to later find out that the AC compressor also was bad, but they didn’t have it at the auto parts department and that I was going to need to reschedule for the compressor swap, days later they called me that the parts were in, brought the car back and waited for the repairs about 4-6 hrs. I took my car home but I noticed a rumbling noise coming from the engine, turned the AC off and the noise went away, at first I thought that was normal but when my wife drove the car she also noticed the noise. I’d scheduled to bring it back and after trying to prove the shop manager JC that the noise wasn’t normal, I asked him if there was another car we could sit at and hear if the noise (that he was rating 2-3 on a scale 0-10) was also similar in that car, well it wasn’t. Once again they told me I needed to schedule to bring it back, in November 2022 after sitting here for another 5-6 hrs the car was returned to me, with the same noise or worst, this time I didn’t leave but instead requested that JC (shop manager) to come sit with me in the car to hear the noise, he agreed that the noise was if not the same; louder, he told me to take it home like that and if the noise didn’t go away to bring it back, brought it back in March 2023 to get it replaced; and they did, after sitting here for another 4-6 hrs finally I went home satisfied thinking that the AC was fixed, 4-6 weeks later the noise gradually came back, I came back April 24 and they said that it was another bad compressor, yes! compressor #3 was bad too; unbelievably. At this time on April 24th I’d called Nissan corporation and they opened a case number and told me they were going to contact the dealership to see what needed to be done on their side, and to my disbelief Nissan corporation told me today May 1st to bring back to replace the AC compressor for the 4th time, Nissan corporation didn’t want to owned responsibility of providing bad compressor by “certifying” refurbished parts, and approve a replacement with a new AC compressor, instead they said to replace it again with a “certified” refurbished one, so I’m here sitting at the waiting area with enough time to write this review, and call Federal Trade Commission whom suggested to contact the Attorney General and file a complaint whom in their part suggested to call the Texas DMV and file a complaint since they regulate dealerships and mechanics shops affiliated with the dealerships, also was suggested to seek legal advise to possibly file a law suite against Fred Haas Nissan, let’s see where all of this is going to take me, at this time I’ve ran out of patience, I’ve invested about 32-40 or more hours of my time, and more than 400 miles driving back and forward. I hope that the 5th compressor isn’t bad, will keep updating A note on the good side is that service manager Gerald Toloudis and service advisor Jeff Huynh have been very diligent and cooperative trying to solve the issue with my AC More

Jason edgecombe was our salesperson and he was very personable and professional, and such a joy to work with and treated us like he had know us forever. He made the car buying process so much better an personable and professional, and such a joy to work with and treated us like he had know us forever. He made the car buying process so much better and really worked to get us a great deal and I was able to drive out with the exact car that I wanted . Customer service is very important to me and Jason went above and beyond .. thank you so much Jason ! More

Johnny helped me right from the start. Very pleased with his customer service! Would be happy to work with him again! Very pleased with his customer service! Would be happy to work with him again! More

Really nice place, people were really helpful and nice. Overall I’d recommend coming to this place Overall I’d recommend coming to this place More

The sales and management team are on point here at Fred Haas Nissan. Great selection of new and used vehicles to choose from. Great customer service as well. Haas Nissan. Great selection of new and used vehicles to choose from. Great customer service as well. More

Johnny O was fantastic. Made the process painless and one of the best car buying experiences which is usually awful Made the process painless and one of the best car buying experiences which is usually awful More

The Team at Fred Nass Nissan was amazing. Everyone was so nice and made me feel welcome as soon as i walked in the door. They got me the best value for my trade-in, and the paperwork process Everyone was so nice and made me feel welcome as soon as i walked in the door. They got me the best value for my trade-in, and the paperwork process was so fast! Jason my salesman was knowledgeable of the cars on the lot and all the features as well. I am a happy customer 💕 More

I bought new car Nissan Maxima in 2019 and after couple of months while I was driving at freeway, Steering Jammed and I end up hitting curb side to stop my car but Shamelessly Nissan or Dealers never accep of months while I was driving at freeway, Steering Jammed and I end up hitting curb side to stop my car but Shamelessly Nissan or Dealers never accepted their fault and I paid almost 5 grands to fix my car. 2 weeks back, Air Bag light popped up, I requested them to check as I know I didnt hit my car and it was random, they asked me to bring it and updated coding and all good. 2 days back, same light popped up and this time they accepted and said something is wrong in the car and need to be fixed and offered me loaner which make sense to me but at the same time, they asked me to provide me CC in the file so they will run all the tolls which technically I shouldnt be paying + fuel which other dealers compensate at no charge since its factory fault and all the expenses should be covered. In additon to, I live 1.5 hours away from dealer and requested them that I cant come after 12 on Friday and Saturday due to work and If after that time my car will be ready then I will switch loaner on Monday but they refused and threatened me to process my card after 24 hours. This is crap and I will never recommend anyone to go to Fred Hass Nissan. More

Management is vastly different from our days in 2015. We had purchased 4 cars from Fred Haas Nissan from 2012-2015 and had a great experience every time. We’ve been there twice in the last year and will We had purchased 4 cars from Fred Haas Nissan from 2012-2015 and had a great experience every time. We’ve been there twice in the last year and will never be back. This dealer is grossly shady, charging upwards of $5995 for their “addendums” on new and used cars for nitrogen air in tires, interior fabric protection, and exterior environmental defects, whatever that means. I short, they gouge you for more money claiming, “we do this on all our vehicles.” Guess we can’t just purchase a vehicle anymore! First time we returned to purchase we dealt with Frank Oloh (used Chambliss for last name) and he was a huge snake and a liar. He tells you what you want to hear and then all the numbers change when you get ready to sign. Decided to give this dealer another chance last week and this time we had John Oloh or “Johnny Boy” as he was referred. Didn’t know he was related to our previous snake. John was really helpful…..until we talked numbers. He got really rude when we wouldn’t agree to his price and terms, angrily asking “what do you want” as he gave me a dirty look. Then he wouldn’t let go of my hand when I shook it to thank him and leave. I felt like I was being held hostage. The make up of this dealership has vastly changed in the last 7-8 years. So much so that the Sales staff talk crap about customers with other customers around. Zero professionalism and zero ethics with this dealership. Save your time and money and stay away from this place. More

Awesome Customer Service! I worked with Don McEntyre when I brought my car in for a malfunction error message. Don was so nice and extremely helpful. He even met me up ther I worked with Don McEntyre when I brought my car in for a malfunction error message. Don was so nice and extremely helpful. He even met me up there on his day off to make sure the job was done right! Now that's customer service! More