Frederick Ford

Joe was a great guy. He went out of his way to make sure we got the best deal possible and he even went above and beyond by personally picking up the car we purchased, as it was at another dealership in Eas we got the best deal possible and he even went above and beyond by personally picking up the car we purchased, as it was at another dealership in Easton, and get it back to us the same day as we were leaving for New York that afternoon. Joe explained and showed features of car to our son, which is who car was bought for, made mama feel comfortable in purchase. Bonnie - awesome Service Consultant - She is why we were at your dealership. If it weren't for her getting our truck in for appt in our emergency situation, we would never have bought the car at Hertrich! She was very courteous, happy, helpful and a joy to meet and work with!!! We live in Centreville, MD, but, have a place in Rehoboth, DE so we will be scheduling our service appointments around our visits to Rehoboth in the future!!! We will be back! Tammy L. Rigoli More

Randy was very helpful in my hunt for a new car. This was my first time financing a car and Randy did his best to get me in a car for a price I was comfortable with. I'm enjoying the Ford Fusion and would re my first time financing a car and Randy did his best to get me in a car for a price I was comfortable with. I'm enjoying the Ford Fusion and would recommend this dealership to anyone in search of a new or used car. More

I had only one experience with the salesman that waited on me. When we frist (husband) entered the show room, the salesman walked up to us and helped us. The thing that caught my attention was he talked to on me. When we frist (husband) entered the show room, the salesman walked up to us and helped us. The thing that caught my attention was he talked to my husband not to the both of us. When my husband spoke up and told him I was buying the car, his attitude changed. That episode should not have happened like that at all. I was going to take it personal at first. I was ready to walk out but my husband stopped me. I am glad he did but after that it was a nice experience. I am taking into consideration that my salesman was young and was new on the job. He made up for his non- experience and he turned out to be very helpful. We got along fine. I will recommend him to all my friends. More

Overall good experience, quality vehicles and friendly staff. Got a good deal on my 2010way jeep, a little long on the negotiation process tho. They even worked with me to get financing within my budget. staff. Got a good deal on my 2010way jeep, a little long on the negotiation process tho. They even worked with me to get financing within my budget. Would recommend dealership to my friends. More

The salesman was very friendly. I feel that I didn't really get the price or payments I wanted, but the experience was good overall. really get the price or payments I wanted, but the experience was good overall. More

Our Sales Consultant Joe was extremely helpful in making sure we go the truck that we wanted. Very helpful and polite. He spent a lot of time with us, and was very patient. I would recommend him to anyon sure we go the truck that we wanted. Very helpful and polite. He spent a lot of time with us, and was very patient. I would recommend him to anyone that is looking for a vehicle. He made it very easy. More

I feel that the time and effort that raymond devoted to our purchase was looking out for my best interest and that of my son david. Raymond made it easy for me to make the purchase without any pressure. Th our purchase was looking out for my best interest and that of my son david. Raymond made it easy for me to make the purchase without any pressure. This dealership has excellent people serving your customers More

This is the second vehicle I have purchased this year from Aimee. She is very pleasant, knowledgeable and knows the product. She takes her time to make sure you have an idea how certain functions of th from Aimee. She is very pleasant, knowledgeable and knows the product. She takes her time to make sure you have an idea how certain functions of the vehicle operates. More

Tripper was great no problems would recommend to a friend or family, H was able to do exactly what we wanted easy transaction. I have bought many cars this was one of the best experiences. or family, H was able to do exactly what we wanted easy transaction. I have bought many cars this was one of the best experiences. More

Tripper Heckscher sales consultant and Mark Malone sales manager were able to accomplish what other local dealers were not, they found the truck I needed. I spoke with many dealerships in the area and out o manager were able to accomplish what other local dealers were not, they found the truck I needed. I spoke with many dealerships in the area and out of the area, trying to locate the preowned truck I needed. Mark asked me to stop by and check out a couple of trucks he had. When I arrived he introduced me to Tripper, who sat and listened to everything I needed in a truck instead of trying to fast talk me into something I did not want. After a few minutes of going through inventory sheets he thought about a truck that was just traded. It was perfect. No run around, no fast talking, just straight up honest consulting. After the sale, he followed up to make sure I was satisfied with everything and to sincerely thank me for my business. I was very impressed. I purchased a preowned truck and was treated like I had taken delivery of a custom ordered truck. Thanks Tripper, Mark and everyone at Hertrich's Fredrick Ford Mercury for being sincere in helping me to find the perfect truck. I'll be back for my next truck purchase! More