Frederick Ford

I feel that the time and effort that raymond devoted to our purchase was looking out for my best interest and that of my son david. Raymond made it easy for me to make the purchase without any pressure. Th our purchase was looking out for my best interest and that of my son david. Raymond made it easy for me to make the purchase without any pressure. This dealership has excellent people serving your customers More

This is the second vehicle I have purchased this year from Aimee. She is very pleasant, knowledgeable and knows the product. She takes her time to make sure you have an idea how certain functions of th from Aimee. She is very pleasant, knowledgeable and knows the product. She takes her time to make sure you have an idea how certain functions of the vehicle operates. More

Tripper was great no problems would recommend to a friend or family, H was able to do exactly what we wanted easy transaction. I have bought many cars this was one of the best experiences. or family, H was able to do exactly what we wanted easy transaction. I have bought many cars this was one of the best experiences. More

Tripper Heckscher sales consultant and Mark Malone sales manager were able to accomplish what other local dealers were not, they found the truck I needed. I spoke with many dealerships in the area and out o manager were able to accomplish what other local dealers were not, they found the truck I needed. I spoke with many dealerships in the area and out of the area, trying to locate the preowned truck I needed. Mark asked me to stop by and check out a couple of trucks he had. When I arrived he introduced me to Tripper, who sat and listened to everything I needed in a truck instead of trying to fast talk me into something I did not want. After a few minutes of going through inventory sheets he thought about a truck that was just traded. It was perfect. No run around, no fast talking, just straight up honest consulting. After the sale, he followed up to make sure I was satisfied with everything and to sincerely thank me for my business. I was very impressed. I purchased a preowned truck and was treated like I had taken delivery of a custom ordered truck. Thanks Tripper, Mark and everyone at Hertrich's Fredrick Ford Mercury for being sincere in helping me to find the perfect truck. I'll be back for my next truck purchase! More

We have bought our last 5 vehicles from here and from the same salesperson. It will be hard to ever use anyone else because we have always been treated to well here. Thanks for working with us!!! the same salesperson. It will be hard to ever use anyone else because we have always been treated to well here. Thanks for working with us!!! More

Sales staff was very helpful and friendly. John was very knowledgeable about the vehicle. They all worked very hard to get me the best deal and were concerned that I was getting the best deal possible. knowledgeable about the vehicle. They all worked very hard to get me the best deal and were concerned that I was getting the best deal possible. More

When my husband announced that he wanted a corvette and he had looked at a 6 speed corvette at another dealer, I thought, I'm going to call Ray Brozzetti at Frederick Ford to see if he could locate a corve he had looked at a 6 speed corvette at another dealer, I thought, I'm going to call Ray Brozzetti at Frederick Ford to see if he could locate a corvette for us. I placed this call at 7:15 p.m. on a Tuesday night. Within 10 minutes of my initial call, Ray had called me back to say that he had located 2 vettes in Frederick's inventory. Details were given about 1 vette and arrangements were made to have the car brought to Seaford for us to look at the next day. Unfortunately, by the time their folks got to their other dealer, someone had already brought the car. I received a call at work that morning and was told that the other car, which was at one of their northern dealerships would be brought down instead, that same day, for us to look at. We went out there that evening, and my husband test drove the vehicle. It was an automatic, (thank goodness). Then the serious talk began. We each had our own thoughts about the price. However, by the end of the negotiations and a few days later, each of us had reached a happy medium that we could live with. My husband has his vette. We have had previous business dealings with Ray Brozzetti, the sales manager, and the general manager at Frederick Ford in Seaford, Delaware. As a result, we have purchased 3 vehicles in 3 years from the same sales person at this dealership. With the vettes purchase, this is now 4 vehicles in 3 years. These folks are always welcoming when we stop in to the dealership. They make the experience feel like family. In addition, their service department has a really great person named Bonnie Horvath working there. She always make a service visit feel like its a visit with a good friend. I would happily recommend that if anyone is looking for a vehicle to purchase that they should start with Frederick Ford and ask for Ray Brozzetti More

We received very courteous, professional service and would highly recommend Aimee Bradley! This is the sixth vehicle we have purchased from the Hertrich Family of Dealerships. would highly recommend Aimee Bradley! This is the sixth vehicle we have purchased from the Hertrich Family of Dealerships. More

Lets face it - buying a car can be a difficult decision. Frederick Ford has inventory to choose from and a professional staff to help along the way. Aimee Bradley went above & beyond for us. My daughter's w Frederick Ford has inventory to choose from and a professional staff to help along the way. Aimee Bradley went above & beyond for us. My daughter's was from Frederick Ford and now so is her second. More

Less than stellar performance! Purchased my vehicle approx 1.5 yrs ago from this dealership (R. Mason) and this week my vehicle required a repair which again was not covered by the extended warranty. approx 1.5 yrs ago from this dealership (R. Mason) and this week my vehicle required a repair which again was not covered by the extended warranty. This is the 3rd problem concerning repairs to my vehicle. After a tow, and two trips to the dealership, my engine problem is not resolved. My truck sat at Frederick Ford for 4 days and is not repaired. Of course they don't fail to charge you. I attempted to contact the General Manager via phone, voice mail, and e-mail to no avail. Frederick Ford drops the ball concerning service after the sale and customer support. More