Freedom Buick GMC by Ed Morse

One of the worst Customer Service Departments I’ve ever encountered. I took my 2021 GMC Sierra in to have the AC serviced. I was told on the initial part of the visit that I would be called after lunch o encountered. I took my 2021 GMC Sierra in to have the AC serviced. I was told on the initial part of the visit that I would be called after lunch of the diagnosis by a lady(dropped off at 9am). I never received a call back so I called up there deep in the afternoon. I was told that it hadn’t been looked at yet. So I left the truck overnight. I did not receive a call the next day so I called at 12:15, I was told by Brent that it still hadn’t been looked at yet. I called back at 5:30 with no answer. I called back the next day at 9:30am and left a message. My wife and I drove to the Service Department to speak with Brent. He was immediately defensive to my wife saying that he spoke with me all days. He spoke to me because I called him, not the other way around. He said the part was back ordered and I was #7 in line for a back ordered part. There was no offer for a loaner vehicle only to take the vehicle back. Everything had to be pre-approved by the Warranty Department which it hadn’t been done so. We took our vehicle back since their was no resolution. We called the Claim Department for Warranty and there wasn’t one filed. I was told a Claim takes 24/48 hours by Brent, the Claims Department said it would be immediate. So in the end think twice before having your vehicle serviced there. More

Wouldn’t shop around here. Came in for lease, numbers constantly changing, couldn’t answer questions regarding it. Kept trying to get me to sign Texas tax paperwork when it sho Came in for lease, numbers constantly changing, couldn’t answer questions regarding it. Kept trying to get me to sign Texas tax paperwork when it should be taxed in Oklahoma. Waste of time and money. Scott the sales guy was cool though, so if you go buy from him. Ethan on the other hand, not sure what his role is but he made the entire process extremely confusing. More

Our experience with Ed Morse Freedom Buick was by far the best experience we have ever had. I've purchased a lot of vehicles over my 50 years, but I've never had such an easy and pleasant experience. Our s best experience we have ever had. I've purchased a lot of vehicles over my 50 years, but I've never had such an easy and pleasant experience. Our salespeople were super friendly, the negotiation process was quick and easy, the finance department was very transparent and the entire process from start to finish did not take that long. We bought a car at a different dealership just 3 days prior and it took several hours and was an exhausting experience. Quite the opposite at Ed Morse Freedom Buick so much so that we wish we would have shopped for both of our recently purchased vehicles there. We are definitely customers for life now. More

Have had 3 bad experiences with this dealership. One during oil change, they put oil filter on so tight had to destroy it to get it off. Second and third was lied to both times about wait times. Use One during oil change, they put oil filter on so tight had to destroy it to get it off. Second and third was lied to both times about wait times. Use at your own risk. I will never again. More

Both the salesman and the F&I manager were professional, friendly and informed. My whole buying experience was very pleasant, and i. Love my car. friendly and informed. My whole buying experience was very pleasant, and i. Love my car. More

Danny is solid. Stuck behind a 1970's style management driven "rip the customer off" mentality. Must buy $2500 bed cover and pixie drippings to coat all vehicles. Stuck behind a 1970's style management driven "rip the customer off" mentality. Must buy $2500 bed cover and pixie drippings to coat all vehicles. Good price...until the fine print. More

Jonathan, our dealer representative, was very personable, friendly, and professional throughout our new vehicle purchase! I greatly appreciated working with him and would recommend working with him and the E friendly, and professional throughout our new vehicle purchase! I greatly appreciated working with him and would recommend working with him and the Ed Morse team to anyone I know looking for a new vehicle! More

Not sure what has happened here maybe new change of management but they have fallen off a cliff, caution avoid their service department. I took my truck in because the check engine light was on, it wa management but they have fallen off a cliff, caution avoid their service department. I took my truck in because the check engine light was on, it was also time to get my oil changed and other regular matinee done. After a week or so they finally called me to let me know my car was ready to go. Once i got the car back back i realized they didn’t do anything else that i requested. So just talking to them you quickly see they have zero management handling things up there now. So i went to the next dealer and got to see all the things that was missed by them not doing a proper job. If can go to anther dealership this one used to be good but it no longer is More

Other GM dealership price gouging loyal GM customers, focused on short term greed versus long term customer relationships. focused on short term greed versus long term customer relationships. More

Bought 5 vehicles over the years. All a great experience Over the last 5+ years, I have bought 5 vehicles from Southwest Buick GMC, for myself, wife and daughters. Always a great experience. They also give Over the last 5+ years, I have bought 5 vehicles from Southwest Buick GMC, for myself, wife and daughters. Always a great experience. They also give a straight up price, no stereo-typical dealership run around, and never any pressure. GMC and Buick products are high quality built, and very well designed. Also high marks for the service department. I cannot express enough gratitude for the professionalism mixed with a laid back atmosphere. Thank you Justin and Skyler! More