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Freedom Chrysler Dodge Jeep Ram North by Ed Morse
Sherman, TX
871 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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September 15, 2015
They need to go to Chrysler university This place is a disaster.. The salesman new very little about the product. Did not know gas tank size, told me my truck had nav. When I asked him late This place is a disaster.. The salesman new very little about the product. Did not know gas tank size, told me my truck had nav. When I asked him later where is my nav? He said all Longhorns have nav and it must be there.. He sold me a lone star. I made a deal of 72 months and zero down with payments less than $500 / month until I got to finance the next day and they changed it to 75 months.. Too busy to close deal that day. They removed my ladder rack and headache rack from my trade in and I drove my new truck home to discover it had body damage when I was leaving the lot. Salesman said they could fix it. I told him I'm not buying a damaged truck. While driving home I discovered no CD player. The next day I closed the new deal after being told that trucks don't come with CD players anymore. Should have backed out but had to get back to work and my stuff was already removed from my trade in. Took the new truck home with nobody lifting a finger to demo features. Had to figure out what DEF was on my own. And the gear button. Brought truck to get nav that sales manager allowed and told service guy that favorites on xm doesn't work properly. They had the truck 5 hours and didn't bother to check into the xm problem. I was later told that I could run it up there (40 miles each way) and they will look at it. I have called sales managers and even a person that had a voice mail of Hoyte. Nobody cares to call back.. I did speak with managers prior but Hoyte had two of my voice mails and was too busy.. I was told that the service department is in shambles.. This whole experience has been a regret. The product is great but the dealership needs to close its doors. My daughter needs a new car and I'm taking her to frisco dodge. A roofing salesman I met wants a truck like mine and I told him to stay away from Hoyte. He bought the same truck at bonham. I talked to another guy today and explained that it will be a nightmare if he goes to Hoyte. I called the sales manager today after he told me two weeks ago that he would call me back. I left a message to never call me and to lose my number. He called and left message finally. What part of don't ever call me again does he not understand.. Sincerely Damon Hawkins On my 7th dodge ram... More
by Damon1111111111
Employees Worked With
Michael, Juan, Chris
