Freedom Chrysler Dodge Jeep Ram of Lexington

Worst service department I’ve ever encountered Unprofessional service department. Charge you for services not ordered. Mistakes when installing parts. Can’t get them on the phone - ever. Staff just Unprofessional service department. Charge you for services not ordered. Mistakes when installing parts. Can’t get them on the phone - ever. Staff just don’t care. They seem content to constantly make your experience miserable. Will never take my car here again and will never but another vehicle from them. More

Good experience. Wife & I bought a pretty nice used car at Glenn's today. Everyone there was extra friendly and accommodating. Dave was great and went out of his w Wife & I bought a pretty nice used car at Glenn's today. Everyone there was extra friendly and accommodating. Dave was great and went out of his way to make us feel welcome. I'd recommend this dealership. More

Service Dept This dealership should be one of the best in town. However no matter when i call for a service appointment, they are always “totally booked”. It doesn This dealership should be one of the best in town. However no matter when i call for a service appointment, they are always “totally booked”. It doesn’t matter when i have tried to get in or what i need to have done, this dealership is never able to accommodate without a lengthy amount of time before they are able to get me scheduled. I bought my car brand new from them and am a member of their preferred group that allows for free oil changes for life, yet i rarely am able to take advantage of this “perk” due to their lack of scheduling. More

Satisfied customer I would recommend this dealership to my friends and family knowing that we are 5 1/2 hours away from this dealership the sales staff Kevin Abbott sale I would recommend this dealership to my friends and family knowing that we are 5 1/2 hours away from this dealership the sales staff Kevin Abbott sales manager Dudley and Tom and Justin Internet manager they went over and above to take care of our needs this is my second vehicle I bought within a year taking a 5 1/2 hour drive down that way More

Great customer service staff ! Everyone was very friendly and helpful I would recommend 100% to purchase either a new or used vehicle. Our salesman, Carl Zepniewski was very info ! Everyone was very friendly and helpful I would recommend 100% to purchase either a new or used vehicle. Our salesman, Carl Zepniewski was very informative and goes well beyond expectations-great guy! More

New car purchase Sales manager Tom and sales rep Ken were fantastic this is the second car I have bought from Tom total professionalism it will definitely be looki Sales manager Tom and sales rep Ken were fantastic this is the second car I have bought from Tom total professionalism it will definitely be looking for a third car More

Sales experience was okay but poor response after sale The sales staff turned over during our purchase, and both people were nice enough. However, upon learning that the manual in the glove box wasn't for The sales staff turned over during our purchase, and both people were nice enough. However, upon learning that the manual in the glove box wasn't for the vehicle, we couldn't get the second sales person to respond, even after a week and four phone messages. Upon trying for any sales person or manager, we were given the run around with no one available and not responding to messages. I was sent to the service department and told the manuals weren't free. Neither was the truck! Come on, at least follow up after spending over twenty grand. And now we get a call that there is an open recall from a month ago!!!! We were told there were none on the date of purchase, 11/2/18. More

At first they weren’t a bad place that changed fast I bought a 2500 ram wasn’t told it was deleted hadn’t had it a month it need warranty work they wanted me to drive it over 4 hour with brake system pr I bought a 2500 ram wasn’t told it was deleted hadn’t had it a month it need warranty work they wanted me to drive it over 4 hour with brake system problem well I didn’t make it then they tow it in fix it they said bring it back to me with only 3 out of 8 lugs on the driver side rear tire and the 3 was only hand tight they offered no help and now will not return my calls or txt horrible customer service and very unprofessional and unsafe More

Returning customer Our 3rd vehicle purchased from Freedom Dodge. Best buying experience yet. Kenny made it a relaxing and pleasant experience. I will certainly recommend Our 3rd vehicle purchased from Freedom Dodge. Best buying experience yet. Kenny made it a relaxing and pleasant experience. I will certainly recommend her to my family and friends. More

Easy to work with I travel a lot and do not have time to visit dealerships. Ken talked with me on the phone and found what I was looking for when I visited the dealersh I travel a lot and do not have time to visit dealerships. Ken talked with me on the phone and found what I was looking for when I visited the dealership. Time was saved, I purchased the vehicle I wanted at the price I was willing to pay. More