Freedom Nissan

My Truck was vibrating very badly. I had all of the tires replaced at a tire store and the vibration did not stop. I had to replace the tires anyway. I called Freedom Nissan to see if the warranty was still replaced at a tire store and the vibration did not stop. I had to replace the tires anyway. I called Freedom Nissan to see if the warranty was still in effect and found out that I still had 2 months left. The ruck went into service and a bad U joint was found and it was replaced under warranty. As a side note I was informed that the tie rods were worn and should be replaced. This would not be under waraanty. I asked how much this would cost. The service was cost quoted was $69 per tie rod, 1hrs labor for each side @ $85 and 99.95 for an alignment. I went online and found that Freedom had a special for an alignment of $79. Theresa did not tell me this. The total for the service would be $408. I said hold on, I'll shop around. I called a local reputable shop (Burlington Muffler and Brake) and they quoted me $72 per tie rod and $70 labor total. The alignment would have to be completed somewhere else (back at Nissan for $79 with the coupon.) I called Nissan back and asked if they would match the price and they refused. I then drove the truck over the weekend from VT to CT. The truck still had some vibration, but it was much better than before. So I called Freedom back on Monday and Theresa took the truck back for a look. I asked her to check the work that was completed and make sure that there was not another U joint that was faulty. I was concerned that the warranty work had not been completed satisfactorily. I get a phone call 4 hours later. The truck is ready, and there is nothing wrong with it. I go to collect it and am handed a bill for $85 for diagnostics. I thi speak with the service manager who very rudely asked why I belived I should not be charged for the diagnostic work that they completed. I explained that I was brining the truck back so that the work that was completed could be re checked. The service manager told me that I must have the tires balanced and the tie rods replaced. I said that I can take the truck back to the tire shop and they will gladly re balance my tires for free. He told me that these were green horn mechanics and should not be trusted. He then told me that my tie rods must be replaced for the vibration to go away. I said that's great, match Burlington Muffler and Brakes price and we'll do it. He then gave a a lecture on Nissan trained techs and how any one else is not qualified to do service my truck. (All cars have tie rods.) I again stated that I would not pay for the diagnostic to re check the work that was completed and though that this fell under the charges for the warranty work completed. The servcie manage got angry and shouted to Theresa " give him his keys, get him out of here. We don't want to deal with customers like this. We don't want your business." I was shocked. I paid good money for that truck through Freedom. I bought a truck with a warranty. Never have I been treated by a dealer with such dis-respect. This may be the last time I purchase a Nissan vehicle. I really like them, but if i'm forced to service through Freedom, I think that I will think again. If a reputable shop in town can perform the same service for less than half the Labor rate using OEM or better parts why would I go back to Freedom anyway. More

Dropped off my Pathfinder to have "vibration and burning smell from front right wheel" checked out. I advise them that I am about to take it on a 2000 mile trip. They call and say that everything burning smell from front right wheel" checked out. I advise them that I am about to take it on a 2000 mile trip. They call and say that everything looks fine and went as far as to say that it is absolutely safe to take on trip. Over the weekend, the smell and vibration gets much worse. Now the wheel is so hot you cannot touch it. Take it back on Monday only to find out that my brake caliper is completely shot. Could have caught on fire. Could have been dangerous. Any technician that can't figure out a simple break problem should not be working as an auto tech, especially not at a top dollar dealership. Very disappointed in the service and work done. More

Excellent sale experience. Dealer worked with us to get a manageable price for the car we wanted. Will be back for future car purchases. Helped us to negotiate a price. Was very helpful with all aspects of t manageable price for the car we wanted. Will be back for future car purchases. Helped us to negotiate a price. Was very helpful with all aspects of the sale. Made sure we had all of the information that we needed. Very enjoyable experience. More

I bought a used Nissan Altima from freedom Nissan in February and there were several minor things wrong with the care that I wanted fixed.I brought the car down and had some repairs done but the heater February and there were several minor things wrong with the care that I wanted fixed.I brought the car down and had some repairs done but the heater was still making the same noise as it was before. 2 months later my stereo went blurry and I couldn't read the words on the face of the stereo. I called Freedom Nissan's service department and I was informed that the stereo was not under any kind of warranty so they wouldn't fix it. I just bought the car so I didn't have to fix the car I had and dump more money into it. I then got in contact with Mort the owner of Freedom Nissan. He sent someone within three hours of talking to him to my house with a rental car full of gas for me to run while my car was being fixed. Keep in mind I live 2 hours away from Burlington. When the repairs were done Mort was going to have someone drive my car back to me and have them pick up the rental car but it worked out that I was done in Burlington that day. In the end the repairs were fixed and I was very happy with the purchase of my car and the service that Freedom Nissan provided. There was no warranty on the car that would have covered the stereo but yet they fixed it anyway. The stereo alone would have cost me $300 to fix. Thanks Mort! I really appreciate your kindness and the fact that you really value your customers!! More

my family and I have been looking for a dealership that my family and I have been looking for a dealership that is based on good customer service as well as one that really cares. Joanne and the team at F my family and I have been looking for a dealership that is based on good customer service as well as one that really cares. Joanne and the team at Freedom Nissan have been both of those and much more. They always help us when in need and always have our back when a problem does occur.I take pride in telling my family and friends about where i purchased my Nissan and look forward to future purchases.They have a good sence of humor and a small town (personal) feel to the staff that we love. I never feel out of place or unwelcome there.We are on our third new nissan from Freedom and look forward to more in the future. More

I was not greeted when I went to have my vehicle serviced; no friendly smile, no "hello, how may I help?". I was there for 1-1/2 hours for a diagnosis of my vehicle and no one came to at least give serviced; no friendly smile, no "hello, how may I help?". I was there for 1-1/2 hours for a diagnosis of my vehicle and no one came to at least give me an update after waiting for this length of time. I had to go to a service representative to ask about the progress of the diagnosis and prompt the rep as to how much longer I would have to wait. Again, there was no greeting as I entered the service reception area. I felt like I was intruding. When my paperwork was finally located, there was an extensive period of time between the representative typing notes on the computer and me paying the bill (about 20 minutes). I believe that a better approach from her would have been to announce what she needed to do. If I had known that prior to that, I would have collected my things from the waiting area, saving myself time (and frustration wondering what she was doing beyond just typing on the computer). Part of my job is customer service, and I always greet people with a smile and let them know an approximate time. If I think that the person I am helping has been waiting an extended period of time, I at least give an update of what has occurred and what has yet to be done. That, in my mind, is good customer service. I did not get that at all at Freedom Nissan. More

I keep giving this dealership 2nd chances and I don't know why since I get burned time after time. I purchased the used car from the dealer and quickly found all the filters, belts, and brakes seem to ha know why since I get burned time after time. I purchased the used car from the dealer and quickly found all the filters, belts, and brakes seem to have missed the 200 point inspection for the extended warranty I paid for. The sales manager at the time would only cover the labor costs for all the items that should have been replaced before selling the car to me. About the only thing I trust them to do at this point is change the oil. I used the extended warranty and learned about a $100 deductible for the first time. The problem wasn't fixed I went back multiple times but never recovered my $100 fee and later learned they fired the mechanic who was working on my car and performed the 30,000 mileage tuneup and a month later I learned all the brakes were shot and the battery was dead. I now drive for 4 hours to another dealer To avoid this location for service as everytime you go in there they have a whole new staff so obviously something is wrong. This week I was forced to go in when my wipers were not working and I thought it would be covered under the extended warranty. Turns out the problem was a $2 fuse that I paid $68 in labor for the mechanic to fix. I waited with the car for 90 minutes for this service and should be lucky the entire bill only cost me $78.21 even though I could have changed the fuse myself in ten minutes and $2. They said it was because the fuse box was hidden under the cowl. The same cowl that I took apart last year in 5 minutes and installed a brand new battery in less then 15 minutes. The only compliment I would have for this dealership is they have the best used car selection in the area and prices are actually very reasonable. Reasonable though because most of the cars they receive at auction have been in accidents like mine was. They said it was a small accident but after my entire airbag unit malfunctioned and another dealership took my car apart they quickly noticed how severe the accident had been and then discovered the car had a rebuilt title which was a surprise. Apparently they dealer sold the car so quickly after auction that the rebuilt title hadn’t been awarded yet so the clean title I was shown was prior yo accident. The value of this car just cut in half and many dealers won’t even consider a trade with a rebuilt title. In the end you get what you pay for but with their service department you also don't get what you pay for. More

I would recommend Freedom Nissan to anyone! I received a call from Mort about the possiblity of releasing as my current lease was almost up. He scheduled me an appointment with Joanne. Joanne was AWSOME!! S call from Mort about the possiblity of releasing as my current lease was almost up. He scheduled me an appointment with Joanne. Joanne was AWSOME!! She knew exaclty what I wanted, I was not pressured into releasing, the price and options were right! Even working with the guys in finance was a great experience!! Will be a loyal customer! More

I was really pleased with my overall experience at Freedom Nissan. Peter worked hard to get the answers I needed before going to my husband to discuss. Within the first 10 minutes of meeting, Peter ho Freedom Nissan. Peter worked hard to get the answers I needed before going to my husband to discuss. Within the first 10 minutes of meeting, Peter hopped right in the car (now mine: 2007 Acura RDX) with me in the driver's seat so I could test drive. Brave man! Thanks Peter for all of your help, and most of all, for putting up with my jokes! :) More

Joanne Pecor is a pleasure to do business with. She had me test drive the car on the perfect road for a test drive; that was fun. She demonstrated the blue tooth for me. She made sure I knew everything me test drive the car on the perfect road for a test drive; that was fun. She demonstrated the blue tooth for me. She made sure I knew everything about the car, both before and after she made the sale. If I find myself in the market for a Nissan again, I would call her. My only complaint with the experience is that I was at the dealership for quite a while. They were busy and kept me waiting a little to close the deal. They did give me employee rates on a couple of add-ons for my troubles (whether or not that's sales speak, well). All in all, if I decide to buy another Nissan (this is my first), I will call Joanne. More