Freedom Nissan

I keep giving this dealership 2nd chances and I don't know why since I get burned time after time. I purchased the used car from the dealer and quickly found all the filters, belts, and brakes seem to ha know why since I get burned time after time. I purchased the used car from the dealer and quickly found all the filters, belts, and brakes seem to have missed the 200 point inspection for the extended warranty I paid for. The sales manager at the time would only cover the labor costs for all the items that should have been replaced before selling the car to me. About the only thing I trust them to do at this point is change the oil. I used the extended warranty and learned about a $100 deductible for the first time. The problem wasn't fixed I went back multiple times but never recovered my $100 fee and later learned they fired the mechanic who was working on my car and performed the 30,000 mileage tuneup and a month later I learned all the brakes were shot and the battery was dead. I now drive for 4 hours to another dealer To avoid this location for service as everytime you go in there they have a whole new staff so obviously something is wrong. This week I was forced to go in when my wipers were not working and I thought it would be covered under the extended warranty. Turns out the problem was a $2 fuse that I paid $68 in labor for the mechanic to fix. I waited with the car for 90 minutes for this service and should be lucky the entire bill only cost me $78.21 even though I could have changed the fuse myself in ten minutes and $2. They said it was because the fuse box was hidden under the cowl. The same cowl that I took apart last year in 5 minutes and installed a brand new battery in less then 15 minutes. The only compliment I would have for this dealership is they have the best used car selection in the area and prices are actually very reasonable. Reasonable though because most of the cars they receive at auction have been in accidents like mine was. They said it was a small accident but after my entire airbag unit malfunctioned and another dealership took my car apart they quickly noticed how severe the accident had been and then discovered the car had a rebuilt title which was a surprise. Apparently they dealer sold the car so quickly after auction that the rebuilt title hadn’t been awarded yet so the clean title I was shown was prior yo accident. The value of this car just cut in half and many dealers won’t even consider a trade with a rebuilt title. In the end you get what you pay for but with their service department you also don't get what you pay for. More

I would recommend Freedom Nissan to anyone! I received a call from Mort about the possiblity of releasing as my current lease was almost up. He scheduled me an appointment with Joanne. Joanne was AWSOME!! S call from Mort about the possiblity of releasing as my current lease was almost up. He scheduled me an appointment with Joanne. Joanne was AWSOME!! She knew exaclty what I wanted, I was not pressured into releasing, the price and options were right! Even working with the guys in finance was a great experience!! Will be a loyal customer! More

I was really pleased with my overall experience at Freedom Nissan. Peter worked hard to get the answers I needed before going to my husband to discuss. Within the first 10 minutes of meeting, Peter ho Freedom Nissan. Peter worked hard to get the answers I needed before going to my husband to discuss. Within the first 10 minutes of meeting, Peter hopped right in the car (now mine: 2007 Acura RDX) with me in the driver's seat so I could test drive. Brave man! Thanks Peter for all of your help, and most of all, for putting up with my jokes! :) More

Joanne Pecor is a pleasure to do business with. She had me test drive the car on the perfect road for a test drive; that was fun. She demonstrated the blue tooth for me. She made sure I knew everything me test drive the car on the perfect road for a test drive; that was fun. She demonstrated the blue tooth for me. She made sure I knew everything about the car, both before and after she made the sale. If I find myself in the market for a Nissan again, I would call her. My only complaint with the experience is that I was at the dealership for quite a while. They were busy and kept me waiting a little to close the deal. They did give me employee rates on a couple of add-ons for my troubles (whether or not that's sales speak, well). All in all, if I decide to buy another Nissan (this is my first), I will call Joanne. More

my old car was almos 13 years old, and i was starting to put to much money into it. I was only going to look around for a while, but when steve brought out this car and i tried it I fell in love with it on put to much money into it. I was only going to look around for a while, but when steve brought out this car and i tried it I fell in love with it on the spot. it is a beautiful car and steve was an awesome salesman.I swear the car was made for me. Ilove it. More

I had an unacceptable situation with my then-current vehicle. I told Mr. Manning my story, and he came up with a solution I wouldn't have thought of. His idea to trade in my old vehicle and lease a bran vehicle. I told Mr. Manning my story, and he came up with a solution I wouldn't have thought of. His idea to trade in my old vehicle and lease a brand new one was a stroke of genius! I thought I'd miss my pickup, but I'm really loving the little Sentra he put me into! It's sporty and sleek, and the visibility is much better. It also puts me in a better financial situation, which is why I sought out his assistance in the first place. I'm very happy with my experience at Freedom Nissan in South Burlington VT! More

Being in the customer service industry myself, and knowing that the majority of people who contact the place of business do so to complain, I want to take a few moments to talk about my positive conta knowing that the majority of people who contact the place of business do so to complain, I want to take a few moments to talk about my positive contact with the staff at Freedom Nissan, in particular, Joanne Pecor. I was greeted with a warm hello and smile from Joanne, who was amazing throughout my entire Nissan experience. I always find service areas to be rushed and hectic, and even though it was in fact, very busy, Joanne spent time with me explaining and trying to help me reduce any costs I might incur during my visit. She was friendly, efficient, and went above and beyond what I expected of her! I was treated like family! Work on my Murano was excellent as well! More

I've dealt with Freedom Nissan many times in the past and am always happy to go back. Their prices honestly can not be beaten (however for you tough negotiators out there, that means not much wiggle room on am always happy to go back. Their prices honestly can not be beaten (however for you tough negotiators out there, that means not much wiggle room on price!). Our sales guy was Steve, who has only been working at Freedom for a few weeks. He was very friendly and accommodating but (and he admitted this) was a little nervous and trying to find his style of selling. We knew the exact car we were interested in, but they still tried to have us fill out a Needs Analysis. Simple solution was I just gave them the information for the car we wanted to test and out the door we went. On our test drive, Steve was friendly and chatty, though he did use some language that might be considered too rough for others. I think as he gets settled into his role he'll be in good shape. The most important thing through all of this was that he was incredibly helpful and willing to find the answer if he didn't know it off the top of his head. Robert (the used car mgr) was also good to deal with. When we balked at his offer for our used trade in (which of course had the Check Engine light come on AS WE PULLED INTO THE DEALER) he was easy to work with to come to a fair price that we could all be satisfied with. Not much I can say about Sam because he did his job so quickly and professionally we were in and out of the financing office in no time! Talk about a pro. Him and Joe were able to beat our already great financing rate from Capital One. Again, these guys were the best. The car did have some minor shaking at highway speeds so we brought it back in for quick service. We were offered a loaner car (which we didn't need), and everything was fixed perfectly with no questions asked. Only slight negative is that it would've been nice if they'd washed the car before giving it back to us. Car has run perfectly ever since! More

On 2/5/11, my wife and I leased a 2011 Nissan Rogue from Freedom Nissan. This review is based on our previous experiences purchasing/leasing 25 new vehicles over a 40 year period. Our lease processing w Freedom Nissan. This review is based on our previous experiences purchasing/leasing 25 new vehicles over a 40 year period. Our lease processing was so bad, that one of the franchise owners apologized and gave us a $100.00 gift certificate as compensation for our 3 hour ordeal to lease this car. The only reason we did not cancel the lease process and walk out of the dealership was due to our salesman, a former Saturn salesman. (We had purchased and/or leased 5 vehicles from him and trusted his integrity and honesty). Our 2/5/11 lease experience was as follows: We had scheduled a 10 A.M. to meet with our salesman and complete the lease agreement paperwork. We were told by Nissan employees that the finance officer was with a customer and would be with us shortly. During the next 3 hours, we and our salesman were told repeatedly, "just a few more minutes". Finally a Nissan computer consultant reviewed the lease agreement paperwork with us and told us where to sign. We were never offered any options to purchase additional Nissan Services (i.e.) extended warranties, gap insurance, etc. To add to our frustration, the Nissan Sales Manager called us a few days later to inform us that we had signed the wrong lease forms and needed to sign new forms. More

The customer service was the best of have ever experienced. They washed, serviced and even inspected my car - all at no charge. They try to work with you to get you the best price on a vehicle - experienced. They washed, serviced and even inspected my car - all at no charge. They try to work with you to get you the best price on a vehicle - regardless of your credit rating. I would recommend purchasing a car from Freedom Nissan to everyone - and already have! More