Freedom Nissan

My custom wheels/rims were left filthy after brake service was completed. There was a rust type residue left on them that I wasn't even sure at first would come off. I had to soak and scrub them rep service was completed. There was a rust type residue left on them that I wasn't even sure at first would come off. I had to soak and scrub them repeatedly to get them clean. This is not something I want to have to do after paying a lot of money to have my car serviced at a dealership. Also, it doesn't give me any confidence that the dealership is taking good care of my car. Additionally, the service manager seemed to have nothing but excuses as to why his department was not run better. Overall it was an unpleasant experience. More

Mike and Mort worked into Friday evening during the tent sale in order to show me rebate and financing options. They were both polite and friendly and wanted to work out a deal with me. I asked if they coul sale in order to show me rebate and financing options. They were both polite and friendly and wanted to work out a deal with me. I asked if they could quickly give me the bottom line pricing and they were responsive to my request. They stuck to what they told me during the final purchasing paperwork and there were not any mistakes. I will make it a point to consider Freedom Nissan in future car purchases due to this experience. More

We just purchased a new Murano from Freedom Nissan. This was probably one of the least stressful new car purchases I have ever had. Alice Harris is a friendly sales person, not pushy or in your face, This was probably one of the least stressful new car purchases I have ever had. Alice Harris is a friendly sales person, not pushy or in your face, but eager to help you find a car YOU want to buy, instead of one SHE wants to sell. The entire process took more than a week, mostly because we needed to be comfortable with shelling out that much money for a car, and the entire time she was patient with us, giving us the time to move to a final decision at our own pace. During the final negotiations, we dealt with Mort, and he was a nice guy, easy to talk to, and never really pressed us into a deal we would not feel comfortable with. I think the end result was a win-win, I think that is important in these situations. I will make Freedom Nissan my first stop for any new car purchases, and my first call will be to Alice Harris. More

I just purchased my third vehichle in the last three years from Freedom Nissan. I also have suggested it to other co-workers who would agree with my review. Staff is friendly, up front and honest years from Freedom Nissan. I also have suggested it to other co-workers who would agree with my review. Staff is friendly, up front and honest - what more can you want? Buying a car is a huge financial commitment and not an experience most people probably enjoy but buying one here is different. There are no harassing phone calls, no tough negotiating and overall its just a great environment to make a big decision like buying a car. More important to me is how we are treated after buying the car. Everytime I walk into this place for a simple oil change I am greeted by name by the service manager, Robert (sales person) and you always see Mort. Everyone goes out of the way to say "hi", "ask how the car is" etc... I work in the customer service business and I can tell you - I would be ecstatic if all of my employees conducted themselves the way the people at Freedom Nissan do. Jeremy Hinton More

I have recommended this dealer to my friends and family because I always feel at home when I am there. From Joanne Pecor the woman I bought my car from to the service department they have always made me f because I always feel at home when I am there. From Joanne Pecor the woman I bought my car from to the service department they have always made me feel at home and really cared about me and my needs. A very personable company. More

I brought my Nissan Xterra in for a complete detail and am less than satisfied. This is the second time this has happened and I will not be returning nor will I be recommending Freedom Nissan! When I am less than satisfied. This is the second time this has happened and I will not be returning nor will I be recommending Freedom Nissan! When I picked-up my Xterra, I checked it over. After $219.95 for a Five Star Detail (complete inside and out), I found dirt still remained on my floor mats. I found dirt still stuck to the passenger side wall on the inside of the vehicle. I opened the door to look at the gas cap and it was filthy. It was clear that only the front seats were shampooed. There was left over polish on many surfaces (it was not completely applied). There was dust all over. The cracks and crevices still contained dust and dirt. The windshield was still dirty. The plastic cover over the speedometer was greasy. The tire hubcaps were not cleaned. It was simply unacceptable. When I dropped off the vehicle, I even told them to make sure it was complete because of the past issues I have had...unfortunately they did not pay attention to that detail either! This is the second vehicle I purchased from Freedom Nissan. I have used their service facility on many occasions and it seems I have had nothing but problems. I hate to complain but I feel it is important that others know these things happen. More

To Whom It May Concern: I had my car serviced on March To Whom It May Concern: I had my car serviced on March 26th. The service was exceptional. John took care of me in the serivce department. James To Whom It May Concern: I had my car serviced on March 26th. The service was exceptional. John took care of me in the serivce department. James provided me a ride back to my work and was very friendly and courtesy as was Derek when he picked me up to getm my car. Exceptional customer service. Thank you, Lynn Blouin More

At first I was a little disappointed in a service that I At first I was a little disappointed in a service that I had done at the dealership, however after making the right people aware of the situation th At first I was a little disappointed in a service that I had done at the dealership, however after making the right people aware of the situation this dealership went WAY above and beyond what they needed to. They defiantly won my business back... Thank you Julia and Denny... More

The character of any organization is defined AFTER the sale and not BEFORE it. I am a CPA and former CFO of a major company. But automobiles are my real passion. I have owned virtually every car and truck sale and not BEFORE it. I am a CPA and former CFO of a major company. But automobiles are my real passion. I have owned virtually every car and truck on the market over the last 50 years, and have dealt with as many dealerships and sales people. Normally, I wouldn't take the time to complain or criticize an organization. But Freedom Nissan in South Burlington, Vermont is an exception. I recently purchased a used Ford 150 truck and traded in an Acura. The price we negotiated was better than other dealers I visited. But what I found most impressive was how they conducted themselves AFTER we closed the deal. There were cosmetic and mechanical issues that were not evident while negotiating the purchase. These issues were presented to Mort Shapiro, the owner, Frank McLaughlin, the general manager, and Bill Higgins, the salesman. Immediately and without question the problems were not only resolved to my satisfaction, but management went far beyond expectations. Freedom's main objective was focused on customer satisfaction AFTER the purchase. This is what I found very refreshing. I was very impressed with their honesty, friendliness, and business ethics. And, by the way, the truck looks brand new and runs great. I will recommend Freedom Nissan in South Burlington, Vermont to anyone. Sincerely, Alfred J. Viscido More

Even thought the Nissan GT-R is a fairly expensive sports car, I felt that Mort Shapiro went to extra effort to making the purchase processa an easy and enjoyable experience. This is my 3rd Nissan vehicle p car, I felt that Mort Shapiro went to extra effort to making the purchase processa an easy and enjoyable experience. This is my 3rd Nissan vehicle purchased from Freedom Nissan and I have been pleased with each of them... the value of the vehicle, the reliability, their ability to last in severe Vermont climate. I have also been very satisfied with the service offered by the dealership... the knowledge of the mechanics and the quality of service. More