Freedom Nissan - Service Center

13000 mile 2 year old car, rotors warped. Was told this was normal wear and tear and wouldn't repair under warranty. Have never had this problem with a 2 year old low mileage car. Parked i Was told this was normal wear and tear and wouldn't repair under warranty. Have never had this problem with a 2 year old low mileage car. Parked in the garage when not in use. Cost me $460 dollars using my own mechanic. Will never buy a Nissan again a d not from this dealership. More

Horrible service here - will NEVER go back. Once this 2-year lease is up in July 2023, I'll kiss this dealership goodbye forever. I liked the sales person although I was not fully informed abou Once this 2-year lease is up in July 2023, I'll kiss this dealership goodbye forever. I liked the sales person although I was not fully informed about the car (no spare tire for one, which I found out the hard way), but the service department! oh my, I don't know where to start. I'm looking for other Nissan service departments for future needs, since I will avoid Freedom Nissan AT ALL COSTS!!! More

Confusing service To make a long story short, I was told by the salesperson when I leased our new Leaf that I would need to bring it in to have it serviced in 6 months. To make a long story short, I was told by the salesperson when I leased our new Leaf that I would need to bring it in to have it serviced in 6 months. When I asked what possible maintenance an electric car would need, he gave a vague answer. In six months, I got an email reminder about the appointment and called because the date wouldn't work. I was never asked what I was bringing the vehicle in for. Thinking the service was needed to maintain good standing with the lease agreement, I drove two hours in and back in pouring rain to find out that I really didn't need to bring it in, because there was no maintenance necessary. I was upset enough to email a complaint. Freedom Nissan has no contact option on their website for registering a complaint, so I used the general inquiry option. In it, I wrote basically what I have written above. I got only one response. It was an automatic response with a list of available inventory. It had the general sales manager's name at the bottom. My complaint was entirely ignored. More

Great atmosphere Everyone we talked to was extremely friendly and very knowledgeable and helpful when it came to fixing our Nissan maxima would gladly recommend this c Everyone we talked to was extremely friendly and very knowledgeable and helpful when it came to fixing our Nissan maxima would gladly recommend this company to everyone More

Radio issue, instant response My friend and I were in her 2018 Rogue Sport on our way to Albany when the radio muted and we could not figure out how to fix it. A nearly 2 hour ride My friend and I were in her 2018 Rogue Sport on our way to Albany when the radio muted and we could not figure out how to fix it. A nearly 2 hour ride (and 2 hours back) surely would’ve been less than enjoyable with no tunes! I contacted Brian Brady, a sales consultant at Nissan, and literally instantly had it fixed. I am very car savvy, and I know Brian is too, but I could not figure out how to fix the issue. Moments later we had our music back on and were cruising 87 with more than just roadnoise! Thank god, and thank Brian! 👍🏼👍🏼 More

Amazing! They took great care of me and my car! They go above and beyond with their work, are very accommodating, and very friendly to work with. Would definit They took great care of me and my car! They go above and beyond with their work, are very accommodating, and very friendly to work with. Would definitely recommend for any of your needs! More

Outstanding service! I visited Freedom Nissan on 05/03/2018 and the service I received was outstanding and as always very professional. I highly recommend this dealership I visited Freedom Nissan on 05/03/2018 and the service I received was outstanding and as always very professional. I highly recommend this dealership. More

Amazingly patient service manager Amazingly patient and helpful service manager, goes out of his way to please, he's friendly and even when he's very busy he still has time for you and Amazingly patient and helpful service manager, goes out of his way to please, he's friendly and even when he's very busy he still has time for you and it seems whoever he is dealing with is the most important, will give you undivided attention. More

Go somewhere else I have never worked with a more disorganized, unhelpful, and unprofessional dealership. Bottom line is either buy a Nissan somewhere else (it is wort I have never worked with a more disorganized, unhelpful, and unprofessional dealership. Bottom line is either buy a Nissan somewhere else (it is worth driving further) or buy a different make of car. I find it hard to believe they are still in business. More