Freedom Nissan - Service Center

I worrked with Kurt on sevice of my 2013 Altima . Kurt is like dealing with a old friend he makes everything easy to deal with and calls you back when he says he will. Thanks Kevin Kurt is like dealing with a old friend he makes everything easy to deal with and calls you back when he says he will. Thanks Kevin More

2014 Pathfinder leased in later February. Had an issue with the doors not closing completely at subzero temperatures. Service got me right in, performed maintenance, and back on the road in a couple of with the doors not closing completely at subzero temperatures. Service got me right in, performed maintenance, and back on the road in a couple of hours. Problem persisted, the *owner* called me and told me that Freedom will do whatever it takes to fix the problem and keep me happy. Service department are professional, friendly and very empathetic to my current situation. This team is going to any length necessary to make sure I'm happy. Cory took good care of his fellow Navy veteran, just like I was family. When things go perfect with a purchase, it's great and that's what we all want. But when there are problems, the dealership is really tested to show what they're made of. Freedom Nissan has been great. Thanks. More

My sister was busy getting ready for European trip, so I took her Rogue in for an oil change. The service dept detected more work that was necessary and needed to keep the car. I ended up taking my sister took her Rogue in for an oil change. The service dept detected more work that was necessary and needed to keep the car. I ended up taking my sister to the airport, BUT I received a phone call saying the car could be ready and dropped off before she returned from Spain! We are both very happy about the work and the follow-up call by Brian. She had the car ready and waiting when she returned and didn't have to worry about getting back and forth to work. I don't have a Nissan now, but will certainly consider purchasing from you in the future. Your concern for her needs was much appreciated. Thanks from Essex Junction. More

I was on vacation driving through when my car just died. I called Freedom Nissan and talked to Tausha. It was late in the day and they were wrapping up the days work and told me it would not be looked at u I called Freedom Nissan and talked to Tausha. It was late in the day and they were wrapping up the days work and told me it would not be looked at until The next day. Brian had overheard my delema and got involved. He pulled a mechanic off another job to look At my vehicle. It turned out to only be a loose batteey cable. They tightened it up and i was on my way. I would Definately reccomend Freedom Nissan, they are awesome!! More

I had been sent a letter that I was due for a 6 month service and the letter explained what was covered during this service, but the service coordinator didn't know what was covered. I guess I should ha service and the letter explained what was covered during this service, but the service coordinator didn't know what was covered. I guess I should have brought the letter. Susan was new, so I can't really blame her. As a note, the entire service department front line staff had been replaced since my 3 month service. Hmmm. What happened? Anyway, I had a warranty issue and asked if they would take a look; a manual transmission shifting issue. The first thing they said was ‘have you ever driven a manual transmission before’ (in a tone like I was some kind of idiot)? The service was done…but not all that was listed on the letter I found out when I got home. The response from the technician was unsatisfactory as well. Essentially they said that it was a truck and that is how trucks are. Get over it. Not what I want to hear from an organization that I am supposed to entrust with my vehicle being safe. I have driven manual transmissions for almost 25 years not to mention various military vehicles with manual transmissions. Additionally, nowhere on the receipt does it say that a 6 month service was done. I hope this doesn’t screw up the warranty. I guess I will just go to Oil And Go from now on for my services. They seem to know what customer service is all about. On another note, at my three month service, I had asked my sales person why satellite radio was not included on my manual transmission truck and satellite radio was included on the automatic truck and both models have the same radio, a six CD changer. He told me in so many words, and with a sneer, that people who buy manual transmission trucks are looking for an inexpensive vehicle and that is why Nissan doesn’t include it (ie, they are cheap). That is not true in my case as I enjoy the control of a manual transmission and had the money to purchase an automatic if I had wanted one. Also at my three month service, I had to wait at least two hours for what was basically an oil change when I had made an appointment ahead of time. What a waste of time. When I was paying, they told me they had washed the truck when in fact they had not.. More

My Truck was vibrating very badly. I had all of the tires replaced at a tire store and the vibration did not stop. I had to replace the tires anyway. I called Freedom Nissan to see if the warranty was still replaced at a tire store and the vibration did not stop. I had to replace the tires anyway. I called Freedom Nissan to see if the warranty was still in effect and found out that I still had 2 months left. The ruck went into service and a bad U joint was found and it was replaced under warranty. As a side note I was informed that the tie rods were worn and should be replaced. This would not be under waraanty. I asked how much this would cost. The service was cost quoted was $69 per tie rod, 1hrs labor for each side @ $85 and 99.95 for an alignment. I went online and found that Freedom had a special for an alignment of $79. Theresa did not tell me this. The total for the service would be $408. I said hold on, I'll shop around. I called a local reputable shop (Burlington Muffler and Brake) and they quoted me $72 per tie rod and $70 labor total. The alignment would have to be completed somewhere else (back at Nissan for $79 with the coupon.) I called Nissan back and asked if they would match the price and they refused. I then drove the truck over the weekend from VT to CT. The truck still had some vibration, but it was much better than before. So I called Freedom back on Monday and Theresa took the truck back for a look. I asked her to check the work that was completed and make sure that there was not another U joint that was faulty. I was concerned that the warranty work had not been completed satisfactorily. I get a phone call 4 hours later. The truck is ready, and there is nothing wrong with it. I go to collect it and am handed a bill for $85 for diagnostics. I thi speak with the service manager who very rudely asked why I belived I should not be charged for the diagnostic work that they completed. I explained that I was brining the truck back so that the work that was completed could be re checked. The service manager told me that I must have the tires balanced and the tie rods replaced. I said that I can take the truck back to the tire shop and they will gladly re balance my tires for free. He told me that these were green horn mechanics and should not be trusted. He then told me that my tie rods must be replaced for the vibration to go away. I said that's great, match Burlington Muffler and Brakes price and we'll do it. He then gave a a lecture on Nissan trained techs and how any one else is not qualified to do service my truck. (All cars have tie rods.) I again stated that I would not pay for the diagnostic to re check the work that was completed and though that this fell under the charges for the warranty work completed. The servcie manage got angry and shouted to Theresa " give him his keys, get him out of here. We don't want to deal with customers like this. We don't want your business." I was shocked. I paid good money for that truck through Freedom. I bought a truck with a warranty. Never have I been treated by a dealer with such dis-respect. This may be the last time I purchase a Nissan vehicle. I really like them, but if i'm forced to service through Freedom, I think that I will think again. If a reputable shop in town can perform the same service for less than half the Labor rate using OEM or better parts why would I go back to Freedom anyway. More

Dropped off my Pathfinder to have "vibration and burning smell from front right wheel" checked out. I advise them that I am about to take it on a 2000 mile trip. They call and say that everything burning smell from front right wheel" checked out. I advise them that I am about to take it on a 2000 mile trip. They call and say that everything looks fine and went as far as to say that it is absolutely safe to take on trip. Over the weekend, the smell and vibration gets much worse. Now the wheel is so hot you cannot touch it. Take it back on Monday only to find out that my brake caliper is completely shot. Could have caught on fire. Could have been dangerous. Any technician that can't figure out a simple break problem should not be working as an auto tech, especially not at a top dollar dealership. Very disappointed in the service and work done. More

I was not greeted when I went to have my vehicle serviced; no friendly smile, no "hello, how may I help?". I was there for 1-1/2 hours for a diagnosis of my vehicle and no one came to at least give serviced; no friendly smile, no "hello, how may I help?". I was there for 1-1/2 hours for a diagnosis of my vehicle and no one came to at least give me an update after waiting for this length of time. I had to go to a service representative to ask about the progress of the diagnosis and prompt the rep as to how much longer I would have to wait. Again, there was no greeting as I entered the service reception area. I felt like I was intruding. When my paperwork was finally located, there was an extensive period of time between the representative typing notes on the computer and me paying the bill (about 20 minutes). I believe that a better approach from her would have been to announce what she needed to do. If I had known that prior to that, I would have collected my things from the waiting area, saving myself time (and frustration wondering what she was doing beyond just typing on the computer). Part of my job is customer service, and I always greet people with a smile and let them know an approximate time. If I think that the person I am helping has been waiting an extended period of time, I at least give an update of what has occurred and what has yet to be done. That, in my mind, is good customer service. I did not get that at all at Freedom Nissan. More