Freedom Nissan - Service Center

I brought my Nissan Xterra in for a complete detail and am less than satisfied. This is the second time this has happened and I will not be returning nor will I be recommending Freedom Nissan! When I am less than satisfied. This is the second time this has happened and I will not be returning nor will I be recommending Freedom Nissan! When I picked-up my Xterra, I checked it over. After $219.95 for a Five Star Detail (complete inside and out), I found dirt still remained on my floor mats. I found dirt still stuck to the passenger side wall on the inside of the vehicle. I opened the door to look at the gas cap and it was filthy. It was clear that only the front seats were shampooed. There was left over polish on many surfaces (it was not completely applied). There was dust all over. The cracks and crevices still contained dust and dirt. The windshield was still dirty. The plastic cover over the speedometer was greasy. The tire hubcaps were not cleaned. It was simply unacceptable. When I dropped off the vehicle, I even told them to make sure it was complete because of the past issues I have had...unfortunately they did not pay attention to that detail either! This is the second vehicle I purchased from Freedom Nissan. I have used their service facility on many occasions and it seems I have had nothing but problems. I hate to complain but I feel it is important that others know these things happen. More

To Whom It May Concern: I had my car serviced on March To Whom It May Concern: I had my car serviced on March 26th. The service was exceptional. John took care of me in the serivce department. James To Whom It May Concern: I had my car serviced on March 26th. The service was exceptional. John took care of me in the serivce department. James provided me a ride back to my work and was very friendly and courtesy as was Derek when he picked me up to getm my car. Exceptional customer service. Thank you, Lynn Blouin More

At first I was a little disappointed in a service that I At first I was a little disappointed in a service that I had done at the dealership, however after making the right people aware of the situation th At first I was a little disappointed in a service that I had done at the dealership, however after making the right people aware of the situation this dealership went WAY above and beyond what they needed to. They defiantly won my business back... Thank you Julia and Denny... More

I purchased a used Jeep Grand Cherokee about 2 1/2 months ago. I also had to purchase an additional warranty. I never was given, or offered, the car fax report. I since obtained one myself and found that the ago. I also had to purchase an additional warranty. I never was given, or offered, the car fax report. I since obtained one myself and found that there were 2 owners before me - one had it for 9 months and the other for a little over a year. It makes me wonder why two people didnt' kepp the car long. The other day I took the car through a car wash and water poured in form three different places. Seeing as I needed an appointment for an oil change I asked to have this looked at. I was hearing alot of air sounds from the sun roof area, so suspected the water might be coming in there somewhere. I also asked them to look at my dashboard because it was rattling alot and to check out the transmission because there was an audible thunk when the car was downshifting. Keep in mind I only had this car for 2 1/2 months. The work was done on the water problem without notifying me - and of course it wasn't covered under the warranty. Supposedly they found that the seal around the windshield was corroded or rotted or something. The transmission problme of course wasn't covered either, so I told them not to do anything to it becasue I couldn't afford it. I explained I had only had this car for 2 1.2 months and now I was going to hav eto shell out over $600??? This is a 3 year old car with about 55,000 miles on it and it's having trnasmission problems already? Shouldn't some of these things have bee checked when the dealer fot the car. Doesn't Freedom Nissan back up their used vehicles. I was also told that the rattling I heard in the dashboard was form items in my glove box. It is NOT from items in my glove box - it is very definitely in the dashboard area. I know the difference. Obviously it wasn't taken for a test drive to see where the rattle was coming from. Nothing was done to ry and make this right. I don't expect to buy a used car - that was made ot look real nice on the outside, and have huge repirs two months after I get it! Prior to this I had to take it back twice becasue one of the backup lights didn't work and again because there was a noise under the car that sounded like pebbles rattling that I heard when accelerating up a hill - I was told this was from a shield or something that had rusted out - which they fixed at no cost, however the noise is still there. If the noise had been form the shield I would think I would have heard it all the time, not just when I was accelerating up a hill. My husband was going to purchase his next car from them, but neither of us will do business with this dealer again. While I do appreciate that they were able to get me into a car, even with my financial situation, I did not expect to be sold a car that is a lemon just to make the sale and try and make me feel good. You need to bakc up your cars. More

My wife and I have purchased vehicles from Freedom Nissan since the early 1990s. We have had Pathfinders, Altimas, Sentras and Maximas. Sometimes we bought new cars, sometimes pre-owned; sometimes we leased since the early 1990s. We have had Pathfinders, Altimas, Sentras and Maximas. Sometimes we bought new cars, sometimes pre-owned; sometimes we leased, sometimes we purchased and made monthly payments. Made no difference in how we were treated. We continue to go back because we are not treated as a sale or a number. We feel valued and appreciated. At this point they know almost better than we do what we will like and don't hesitate to make suggestions to us. Our experience with the sales and service staff have always been excellent. More

Over 37 years, I bought 2 Datson wagons from the original dealership & advised a friend's purchase of a Sentra from the current dealership. Sales personnel were honest & straightforward; I trusted them the m dealership & advised a friend's purchase of a Sentra from the current dealership. Sales personnel were honest & straightforward; I trusted them the more because they were unrelentong on prices. The cars were & are comfortable and mechanically reliable. All three were & are serviced regularly by the same delership(s). Srvice was & is prompt, explained in detail, and very reliable. I and my friend trust Nissan cars, the dealer(s), & their service departments highly. More

I needed an oil change and was in the area. I stopped by without and appointment and was in and out in about 40 min. Great service. They even washed my car!! without and appointment and was in and out in about 40 min. Great service. They even washed my car!! More