Freehold Ford

Buyer Beware – Misleading Sales Tactics and Zero Accountability I’m deeply disappointed by my experience purchasing a Mustang Mach-E at this dealership. I feel completely misled and taken advanta Accountability I’m deeply disappointed by my experience purchasing a Mustang Mach-E at this dealership. I feel completely misled and taken advantage of — especially by Nick and Dino, who were both unhelpful when I later raised concerns. First, despite expressing that I wanted a new vehicle and was keen on purchasing a car with the most advanced technology, which naturally would've been the 2025 model (newest at the time), I later found out it was actually a 2024. This was not made clear during the sales process and felt like a deliberate omission. Now, another issue has arisen from the purchase, which is making the entire ordeal feel more like a nightmare. During the sale, I was explicitly told the dealership would cover the installation costs for a home charging station. I was upfront about living in a homeowners association and provided details about the project site. The team assured me this wouldn’t be a problem. What they didn’t tell me was that: • I would be required to use their vendor, with no option to choose my own. • The dealership’s financial contribution was capped, and any additional cost would fall on me. • There could be significant out-of-pocket expenses — which I later learned would be around $5,000. Overall, while the information may have been provided in writing, the differences were not clearly explained during the sales process, which left me feeling misinformed. As a first-time buyer, I would have appreciated more transparency and guidance from the sales team. For those considering a new vehicle, I highly recommend avoiding this dealership, and regardless of which Ford dealership you do use, I recommend asking detailed questions, reviewing all documents carefully, and recording the interactions if possible and legal in your state More

Went in to have my 2019 F150 transmission issue diagnosed. I was told that I needed a $7k rebuild. Spoke to Ford who reached out to you guys for some info. They were told that you were not willing diagnosed. I was told that I needed a $7k rebuild. Spoke to Ford who reached out to you guys for some info. They were told that you were not willing to help me any longer and I should find another dealer. Funny thing. I got the software updated and it’s working fine now. You almost conned me out of $7k. I will be reporting this to every agency I can think of. You tried to rob me! More

Jaclyn was fantastic everything went super smooth. This is our 4th time using them and each time has been excellent. Constant communication and assistance. We appreciate doing business with you! This is our 4th time using them and each time has been excellent. Constant communication and assistance. We appreciate doing business with you! More

Working with Yvonne Bermudez was an absolute pleasure! She was extremely helpful throughout the entire process and very patient. Yvonne is very personable and quick witted which made the process painles She was extremely helpful throughout the entire process and very patient. Yvonne is very personable and quick witted which made the process painless. I typically hate car shopping and Yvonne actually made it enjoyable. Freehold Ford was great to work with. The Sales Manager was very respectful and did a great job of explaining all options. Overall I give Freehold Ford and mainly Yvonne an A+++++++++. More

We had shopped the same car with the same trade-in an 3 Ford dealerships and freehold ford gave us the best price and the most money for our trade-in right off the bat without having to do “the dance”. Al Ford dealerships and freehold ford gave us the best price and the most money for our trade-in right off the bat without having to do “the dance”. All staff was a pleasure to work with and we appreciate their professionalism. I would highly recommend our sales associate Yvonne, she’s a doll. This was our second purchase at freehold ford, and we’ll be back again! More