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Freehold Ford

Freehold, NJ

4.8
756 Reviews

3572 Rte. 9 S

Freehold, NJ

07728

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Showing 756 reviews

June 16, 2025

Buyer Beware – Misleading Sales Tactics and Zero Accountability I’m deeply disappointed by my experience purchasing a Mustang Mach-E at this dealership. I feel completely misled and taken advanta More

by jbernicker1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dino Gemgnani, John Marotta Jr., Nick Genovezos
Jun 16, 2025 -

Freehold Ford responded

Dear jbemicker1, Thank you for taking the time to share your experience. We’re truly sorry to hear that your recent purchase of the Mustang Mach-E did not meet your expectations, and we sincerely apologize for the frustration and disappointment you’ve encountered. At Freehold Ford, we strive to ensure every customer feels informed, respected, and supported throughout their buying journey. We take this feedback seriously and are actively reviewing how we can improve the clarity of our sales process. We understand how important transparency is—especially for first-time buyers—and we regret any confusion or inconvenience this experience may have caused. Please know that your concerns have been shared with the management team, and we’re using this as an opportunity for coaching and development within our staff. Thank you again for your candid feedback—it helps us become better.

June 03, 2025

Bought a 2025 Ford Maverick from out of state and my experience with the whole team (including even the telephone receptionist) was just exceptional. They were all very nice and knowledgeable people to More

by Trains
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dino Gemgnani, Shane Mager, Nick Genovezos, Dennis Ippolito
May 16, 2025

Went in to have my 2019 F150 transmission issue diagnosed. I was told that I needed a $7k rebuild. Spoke to Ford who reached out to you guys for some info. They were told that you were not willing More

by Tomdrop160
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Worman
May 28, 2025 -

Freehold Ford responded

Hi, Thank you for your feedback. We take all concerns seriously and are sorry to hear that your recent experience did not meet your expectations. We would appreciate the opportunity to review your visit and address any miscommunication or concerns. Please reach out to our service department at 732-462-3656 so we can discuss this further. Thank you, John Marotta General Manager

May 08, 2025

Jaclyn was fantastic everything went super smooth. This is our 4th time using them and each time has been excellent. Constant communication and assistance. We appreciate doing business with you! More

by rracanelli
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jaclyn Spidaletto
May 09, 2025 -

Freehold Ford responded

Thank you so much for the kind words! We’re thrilled to hear that Jaclyn made your experience smooth and that we’ve had the pleasure of assisting you for the fourth time. Your continued trust and positive feedback mean a lot to us. We truly appreciate your business and look forward to serving you again in the future! The Freehold Ford Team

May 06, 2025

Working with Yvonne Bermudez was an absolute pleasure! She was extremely helpful throughout the entire process and very patient. Yvonne is very personable and quick witted which made the process painles More

by chips1976
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yvonne Bermudez, Mike Worman
May 09, 2025 -

Freehold Ford responded

Thank you so much for the kind words! We’re thrilled to hear that Yvonne made your car shopping experience enjoyable—it's fantastic to know she was able to make the process painless and even fun! We’ll be sure to pass along your feedback to her and the Sales Manager. Your A++++++++ rating means a lot to us, and we truly appreciate your trust in Freehold Ford. We look forward to serving you again in the future! Thank you, The Freehold Ford Team

April 28, 2025

We had shopped the same car with the same trade-in an 3 Ford dealerships and freehold ford gave us the best price and the most money for our trade-in right off the bat without having to do “the dance”. Al More

by jola
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yvonne Bermudez, Dennis Ippolito
May 01, 2025 -

Freehold Ford responded

Hi Jola, Thank you for your fantastic review and for coming back to Freehold Ford for your second purchase! We're so glad to hear you had a straightforward, no-nonsense experience — that’s exactly what we strive for. We’ll be sure to pass along your kind words to Yvonne; she’ll be thrilled to hear she made such a positive impression. We truly appreciate your loyalty and look forward to welcoming you back again in the future! Thank you, The Freehold Ford Team

March 21, 2025

Good service. Helped with finance process. Gave suggestions how to handle financing the new vehicle More

by Amkash1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aidan Wittevrongel
Mar 24, 2025 -

Freehold Ford responded

Amkash1, Thank you for your kind review! We’re thrilled to hear that our team helped guide you through the financing process and provided useful suggestions. We strive to make the car-buying experience as smooth as possible, and we appreciate your feedback. We look forward to assisting you again soon! Sincerely, John Marotta, General Manager

March 10, 2025

Nick and Shane were great to work with. Fun and friendly guys. Low pressure. Both hustled to get our purchase wrapped up. Traded in for an Expedition - Nick even helped us move stuff from t More

by james.niglio
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shane Mager, Nick Genovezos
Mar 10, 2025 -

Freehold Ford responded

James Niglio, Thank you for your wonderful review! We’re so happy to hear that Nick and Shane made your experience enjoyable and hassle-free. It’s great to know they went the extra mile to help with your trade-in and new purchase. We truly appreciate your feedback and look forward to assisting you again soon! Sincerely, John Marotta, General Manager

March 03, 2025

Awesome staff, easy process. I’ll definitely be back. This was a great experience and I got the car I wanted More

by ziino.chris
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dennis in finance , Jaclyn Spidaletto, Dino Gemgnani, Aidan Wittevrongel
Mar 03, 2025 -

Freehold Ford responded

ziino.chris, Thank you for your amazing review! We’re so glad to hear that you had a great experience with our staff and that the process was easy. We're thrilled you found the car you wanted, and we look forward to serving you again in the future. Your satisfaction means a lot to us! Sincerely, John Marotta, General Manager

February 26, 2025

This is my 4th Mustang with Freehold Ford. My sales person was great again. The whole staff at Freehold Ford ir perfect. More

by stephen.r.strand
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jaclyn Spidaletto, Yvonne Bermudez, Mike Worman, Kyle Hutter, Frank Lopes
Feb 26, 2025 -

Freehold Ford responded

Stephen Strand, Wow, four Mustangs! That’s incredible, and we truly appreciate your loyalty. It’s great to hear your salesperson and the team provided another fantastic experience. Enjoy your new ride, and we’ll be here whenever you’re ready for the next one! Sincerely, John Marotta, General Manager

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