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Freehold Ford

Freehold, NJ

Overview
Reviews
4.7
766 Reviews
Call Dealership (732) 462-3131
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3572 Rte. 9 S

Freehold, NJ

07728

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Showing 31 service reviews

May 16, 2025

Went in to have my 2019 F150 transmission issue diagnosed. I was told that I needed a $7k rebuild. Spoke to Ford who reached out to you guys for some info. They were told that you were not willing More

by Tomdrop160
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Worman
Report | Print
May 28, 2025 -

Freehold Ford responded

Hi, Thank you for your feedback. We take all concerns seriously and are sorry to hear that your recent experience did not meet your expectations. We would appreciate the opportunity to review your visit and address any miscommunication or concerns. Please reach out to our service department at 732-462-3656 so we can discuss this further. Thank you, John Marotta General Manager

February 05, 2025

I have been a customer with Freehold Ford for many years, through several vehicles. They are the best in service and quality customer service. I recommend them to all my friends when need be. More

by michaelgia54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Worman, Kyle Hutter
Report | Print
Feb 05, 2025 -

Freehold Ford responded

michaelgia54, Wow, thank you for your loyalty and for trusting us through multiple vehicles over the years! It means so much to hear that our service and team have consistently met your expectations. Your recommendations truly mean the world to us. We look forward to serving you for many more years to come! Sincerely, John Marotta, General Manager

January 24, 2025

This is by far the best auto dealership I have ever purchased and had my cars serviced at. Currently own a F150 and an Explorer. More

by Joe S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaclyn Spidaletto, John Marotta Jr., Shane Mager, Kyle Hutter
Report | Print
Jan 24, 2025 -

Freehold Ford responded

Hi Joe, thank you for leaving us a 5 star review. We're very honored to have helped you purchase and service your F-150 and your Explorer! We appreciate your business with us and look forward to working with you again soon! Sincerely, John Marotta, General Manager

January 23, 2025

Needed a new battery on the holiday. Freehold Ford sent me their mobile unit and installed in my driveway. Best dealer ever! More

by Gabby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Hutter
Report | Print
Jan 23, 2025 -

Freehold Ford responded

Hi Gabby, thank you for leaving us a 5 star review. We're glad we were able to help get you a new battery with our mobile team! We appreciate your kind feedback and hope to work with you again in the future! Sincerely, John Marotta, General Manager

December 19, 2024

Every time my F150 is serviced at Freehold Ford, I receive excellent service and results. More

by joe S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerry Nucifora, Kyle Hutter
Report | Print
Dec 20, 2024 -

Freehold Ford responded

joe S, Thank you for your continued trust in Freehold Ford! We’re thrilled to hear that your F150 has always received excellent service. Our team takes pride in providing top-notch care, and we’re grateful for your loyalty. We look forward to continuing to serve you and your vehicle in the future! Sincerely, John Marotta, General Manager

November 22, 2024

Clean waiting room, very friendly staff and work was completed in a timely matter. I will be back for my service needs. More

by Biggens77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Worman, Kyle Hutter
Report | Print
Dec 13, 2024 -

Freehold Ford responded

HI Biggens77, thank you for leaving us a positive review. We're delighted to hear that you had a positive experience with our team. We take pride in maintaining a clean and welcoming environment, and it's great to know that our staff and timely service met your expectations. We look forward to serving you again soon! Sincerely, John Marotta, General Manager

November 15, 2024

Mike at ford service in freehold is the best. He is most accommodating and has been my go to for many many years. More

by Brownticia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike in sales, Mike Worman
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Dec 13, 2024 -

Freehold Ford responded

Hi Brownticia, thank you for leaving us a 5 star review. We're very glad that Mike on our service team made your experience great! We appreciate your feedback and look forward to working with you again for your next service appointment! Sincerely, John Marotta, General Manager

February 22, 2024

While waiting for an oil change I had the most pleasurable sales experience without pressure and after getting all the information I was looking for I did a purchase. Good night have been easier More

by tikcaveman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Naheem Overton, Mike Worman
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November 11, 2023

Awful. We bought Ford Escape from them and it was maintained through their service department. Complete transmission failure at 67,000 miles. They would not More

by magdyifk
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dino Gemgnani, John Marotta Jr., Yvonne Bermudez, Shane Mager, Diane Estrella, Mike Worman, Mike Goldstein
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August 19, 2023

the dealer is friendly helpfull take care of the problem that i have on a timely manor More

by fleminggf
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jaclyn Spidaletto, Kyle Hutter, Mike Goldstein
Report | Print
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