To say the least I was disappointed with your service department. I took my Nissan in for an oil change. When I checked in, I was told by the service manager that the procedure would take an hour and the courtesy car wash would take 15 minutes. After waiting 2 hours I went to the service manager and questioned the status of my car. The service manager checked the computer and said he would check the status. He came back and told me that the car needed 2 tires, transmission fluid change, and both the cabin filter and air filter needed to be replaced. I asked the service manager if the technician checked the filters he said Yes. I then explained to the service manager that the technician could not have checked the cabin filter or air filter because I replaced both filters the day before I brought the car in for service. He then tried to cover up his comments by saying the technicians only go by millage and do not always check the filters. At this point I asked the service manager if the technician would pull out the new filter and replace it and then charge the customer, he had no answer.
I told the service manager to please get my car. After waiting two hours the car was not even washed. The service manager brought me my car and I left. To say the least, I was VERY disappointed with your service.
I also had the tires checked. The fronts tires are at 6/32 and the back tires are at 4/32. The Nissan only has 34,500 miles on it. What kind of tires is Nissan putting on these cars?
Robert Moye 732 610 2854