Freeland Chrysler Dodge Jeep Ram

I have been thinking about the purchase of a new Jeep for over a year. I finally decided to inquire about a new 2012 Jeep that I found online at Gary Mathews of Nashville. I sent an online information reques over a year. I finally decided to inquire about a new 2012 Jeep that I found online at Gary Mathews of Nashville. I sent an online information request late one evening. The next morning I received a call from Chris Jones, Internet Sales Manager. Only after a minute speaking with Chris; I was totally comfortable and eager to proceed. He said with assurance that he could fine me exactly what I was looking for, which he did. A very short time later Chris called back; and he indeed found exactly what I was looking to purchase. I couldn't believe it. The Jeep configuration was even better that I imaged. The price was even better than I expected as well. Roye, the financial officer was extremely helpful, friendly, and knowledgeable. He helped arrange the best finance option for me. The overall experience with Gary Mathews of Nashville was awesome. My daughter and I appreciate what they were able to do for us. Ricky Hoskins Smyrna, TN More

We were en route from Michigan to Florida in our RV Sprinter van. On the freeway, we started to experience lack of acceleration. We were advised to go to Gary Mathews to see Joey, considered to be The Sprinter van. On the freeway, we started to experience lack of acceleration. We were advised to go to Gary Mathews to see Joey, considered to be The Master Mechanic of Sprinter Vans. We were immediately greeted by Charles Moores who was both professional and friendly. He, too, assured us that Joey had the expertise to solve our problem. Joey did, indeed, help us out by diagnosing the problem and finding a solution within an hour. (We were already thinking that we might have to find a hotel for the night!) Much to our relief, we were back on the road in little over an hour. Now that is remarkable service! We left the Nashville area with very positive feelings for Gary Mathews of Nashville. More

This was the second vehicle I have bought from Gary Matthews an Walter was my salesman both times. This vehicle was a new 2012 Jeep Wrangler Unlimited. The experience was very smooth as I told Walter e Matthews an Walter was my salesman both times. This vehicle was a new 2012 Jeep Wrangler Unlimited. The experience was very smooth as I told Walter exactly what I was looking for vehicle and price wise and he wad able to walk me easily through the process. I had done research prior to my purchase so I was very pleased with my buying experience. I will refer anyone to Walter and Gary Matthews who is in the market for a car. Thanks for all the help. More

My salesperson Mr. Jack Utz was so very kind and helpful in every aspect of my car buying experience. In the past couple of years I have been fortunate enough to meet the right salesman and been able to wa in every aspect of my car buying experience. In the past couple of years I have been fortunate enough to meet the right salesman and been able to walk away with the car I wanted. Mr. Utz made sure me and my daughter were taken care of and was very considerate of our needs. I would highly recommend him to any friends or associates who are looking for a car. Great Job and also to mention the financing manager was also very thorough and helpful in the closing process. Great Job Gary Matthews Dodge. More

I left several messages for Ken (General Manager) to call me regarding a 2011 Chrysler 300C I purchased and had problems with. After calls were not returned, I went to the dealership to personally see him. me regarding a 2011 Chrysler 300C I purchased and had problems with. After calls were not returned, I went to the dealership to personally see him. I filed a complaint with Chysler and eneded up being approved for a replacement. I left messages for Ryan Russell to call me regarding the incorrect vehicle year on paperwork I signed on the replacement car. Calls were never returned. I left messages for Renee' to call me regarding to see if she had received the permanent license plate for the replacement car because the temporary tag expired on 2/12/2012. I finally got a return call from Renee' on 2/9/12 after I called on 2/9/12 and asked to speak to someone else and told her (I think her name was Sarah) about the non returned phone calls. The initial purchase of the first 2011 Chrysler 300C was good. More

I have got to say, I used to do all my own services on my vehicles, but with the ease and cost efficency of Gary Mathews in Nashville, it is simply smarter and easier to bring it in for their service dept to vehicles, but with the ease and cost efficency of Gary Mathews in Nashville, it is simply smarter and easier to bring it in for their service dept to do. They always let me know if there is something I should be concerned about with my vehicles and they are upfront with issues. I currently own 3 vehicles, '01 Ram 1500, '04 Dakota, and '07 Suburban and they are in the Gary Mathews service system. I have reccomended my son to bring his car there for service as well. More

I have owened my Sprinter for 7 years and have visited probably 15 different dealerships . No dodge dealership comes close to Matthews , Joey the mechanic is a highly skilled craftsman and takes the small probably 15 different dealerships . No dodge dealership comes close to Matthews , Joey the mechanic is a highly skilled craftsman and takes the small amount of time needed to relate to the customer and keep them informed of the problems . I have never been to another dealer where any one gave a da@# about me or my vehicle , the service I received was above the bar and saved me considerable $$ from what other dealers would have charged. I am so happy that I found this dealership. If I keep my sprinter for another 7 years no one but Matthews will ever touch it, and I will tell every sprimnter owner I encounter about them. they don't get 5 stars the get 500 stars, they are that much better . More

After having a bad experience at another dealership (Ford)it was refreshing to do buisness with a dealership that I felt treated me fairly. They were patient, not pushy (it took me two days to decide)a (Ford)it was refreshing to do buisness with a dealership that I felt treated me fairly. They were patient, not pushy (it took me two days to decide)and were very informative about the whole process. Having been a longtime Ford buyer (no more) I was pleasantly surprised with the quality and workmanship that the Dodge Challenger we bought has. It is a very underated car. We have owned several Mustangs and test drove several Camaros. There is no comparison, the Challenger hands down. This is my second purchase from Gary Mathews and the staff this purchase as well as the first (6 months ago) of a Dodge Caliber a very pleasant experience. Also Tanya, a sevice writer, at Gary Mathews made my service experience there also pleasant. She obviously was concerned and caring about my cars service. Another plus for Gary Mathews. More

My husband and I talked about getting a new vehicle for over a month. I went to a different dealer everyday and did alot of online searches. I recieved a call from Walter Whitehead to come in to see him, a over a month. I went to a different dealer everyday and did alot of online searches. I recieved a call from Walter Whitehead to come in to see him, after my next day arrival Walter was very helpful,he was very friendly and his attitude to make sure that I got the best deal possible was outstanding!!!!!!! I left wanting to keep my options and choices open and continued to visit more dealers. No other dealer compared to Gary Matthews! I recieved a follow up call from Walter to see if I had made a decision he asked that I come back in because he knew that I loved the Chrysler 200. I confirmed with him that night that I would be back in the following morning to buy that car. The customer service from the staff was excellent. I have bought a few cars/trucks in the past and no other dealer compares to Gary Matthews. I would recommend this dealer to everyone if your looking to purchase a vechile and you will certainly be in good hands if you talk to Walter Whitehead. I give him and GM's 5 stars ***** The price was good and my time there was quick and easy. Thank you so much and I love my new car. Tanisha Knight More

I met with Chris Jones on 11/17/11 after inquiring about a truck on-line. The color was not my preference. He found truck meeting my needs at a dealer in Decatur, AL. I told him I was leaving town on 11/ a truck on-line. The color was not my preference. He found truck meeting my needs at a dealer in Decatur, AL. I told him I was leaving town on 11/18 at noon so if the truck was not available by then, I would not be able to take delivery until 11/28/11. He promised to call me early on 11/18 and let me know status. He didn't call so I called and spoke with Donnie who promised to let me know shortly when the truck would be available. He called me back and said it would not be ready on the 18th so I told him I would take delivery on the 28th. I received an email from Donna Haley on 11/18 asking me to evaluate the dealership. I responded that I would do so AFTER taking delivery (she had not been informed that delivery had not occurred yet - lack of communication by Chris). On 11/22, I received a telephone call from the Business Mgr. asking if I could bring-in the title for my trade-in that day. I told him I was out of town until 11/28 (another lack of communication). On 11/25 I spoke with Donnie to confirm the truck would be available on the 28th which he did. On 11/28, I arrived at the dealership at 9:30 a.m. Chris asked if I could wait for the truck to be detailed - HE HAD ALL WEEK TO COMPLETE THIS! Since I was going to have to wait, I asked if a couple of accessories could also be installed. When the service writer told me the accessories had been installed, I asked if the truck had been detailed and she said it had not been done. Chris was no where to be found so the service writer said she would have it detailed. When the detailing was finished, I asked if Chris was going to give me an orientation on the truck. He was "at lunch" so Joe Chandanais gave me the orientation and also took the truck and filled the tank. I finally left the dealership at 1:30 p.m. (4 hours - accessories took less than 1 hr.). The detailing was poorly done - carpets were not clean; windows were dirty, scuff marks on the doors, etc. Seriously doubt that I will every purchase another vehicle from Gary Mathews dealership. Get Chris Jones some remedial training on customer satisfaction! More