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Freeman Lexus

2.9

3 Lifetime Reviews

2845 Corby Ave, Santa Rosa, California 95407 Directions
Sales: (707) 545-9255

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3 Reviews of Freeman Lexus

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April 24, 2017

"Summer Fun!"

- Dana8a

We just drove up the coast to get a convertible LCertified Pre Owned for the summer. They answered our call and emails, sent us video of the car and it was such a great deal we drove 6 hours from Santa Barbara to go get it. Great Job Blake and Greg. Sunset with the top down, a warranty from Lexus and some service to boot. Wendy LOVE, LOVE, LOVES her car.

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Recommend Dealer
Yes
Employees Worked With
Greg Adair
April 15, 2017

"Horrible service department "

- Dissatisfied customer

April 2017. I needed four new tires and an oil change. I made it clear that I absolutely, positively HAD to have my car ready by 2:00 pm, or I couldn't leave it. Brought it in at 8:30, per my appointment. I tried to check the status at 1:00 but my service adviser (Calli) was gone until 2:00. At 2:00 I was told it would be one more hour. At 3:30 I walked into the service area and saw my car was not being serviced. Eric, the service manager, was as unconcerned as the service adviser. Nobody cared...at all. I was planning to buy another Lexus, but not anymore.

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Recommend Dealer
No
Employees Worked With
Eric and Calli
December 08, 2016

"Insulting Pre Service Inspection"

- Brevity

When you go in for service, the first thing they do is an almost microscopic inspection of your car exterior for the smallest imperfections. This isn't simply self-protection. They don't examine the interior and dishonest customers could also claim an upholstery rip was their fault. Anyway the smallest exterior issues (where there is no dent) are easily resolved in a minute or two with rubbing compound. This is more than just paranoid lawyers. After all restaurants, garages, and some medical centers, do valet parking with the same potential for abuse. Yet, none of these do this kind of inspection in my experience. This can only be construed as an attempt to intimidate customers but doing so to an honest customer is simply insulting. I can easily take my Lexus to a Diamond Certified, privately owned, repair shop that doesn't insult me with this kind of behavior. If Freeman Lexus thinks this is necessary I think I won't go there for service.

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Recommend Dealer
No
Employees Worked With
Eric
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