Freeman Toyota

Great Experience Had an excellent experience today purchasing a new Highlander from Freeman Toyota. We had contacted them online first so the price of the car was alre Had an excellent experience today purchasing a new Highlander from Freeman Toyota. We had contacted them online first so the price of the car was already established before we came in. Michael Cybulski and Aarron Trzesniewski both helped us and they were fabulous. Toyota has excellent incentives right now with cash back savings and 0.9% financing. They worked with Costco to provide even greater savings and we ended up purchasing a new car at a great price. The dealership is under remodel but you can wait at Lexus while the paper work is being completed. There you will find an assortment of complimentary beverages, popcorn and cookies. We had to take out toddler with us and thankfully there were toys for kids to play with and our salesmen went to great lengths to engage/ include our toddler in the process. Both gentlemen were patient with us, we had to come in after my husband gets off work and they helped us evaluate what was the best vehicle/ value for our families' needs. When I came home I did a quick search to assure I got the best deal within 500 miles and I was happy to find there pricing was better (by thousands) than the nearest competitor. I am grateful for the consistent quality of the Toyota vehicles we've purchased and for the lack of haggling, honest information and support we found with Mike and Aaron at Freeman's. More

Great customer service Víctor Maldonado was a great salesmen the service was awesome friendly people and great customer service . This dealer is awesome I will bring more pe Víctor Maldonado was a great salesmen the service was awesome friendly people and great customer service . This dealer is awesome I will bring more people to this place More

excellent I went there because they told me they are grate helping getting a new car and it is true they are grate excellent customer service I went there because they told me they are grate helping getting a new car and it is true they are grate excellent customer service More

Great Service Fast and friendly service with fair pricing. A nice facility with shuttle or available rentals. Car wash is complementary too. In all a great expe Fast and friendly service with fair pricing. A nice facility with shuttle or available rentals. Car wash is complementary too. In all a great experience! More

excellent customer service I have visited this dealership multiple times for service on my priuses and my matrix. always without an appointment and they have fit me in. really a I have visited this dealership multiple times for service on my priuses and my matrix. always without an appointment and they have fit me in. really appreciate the flexibility!! More

Always have a great experience. We have been buys cars and trucks from this dealership from a long time and get our vehicles serviced here. Overall the dealership is good but Brad An We have been buys cars and trucks from this dealership from a long time and get our vehicles serviced here. Overall the dealership is good but Brad Angell is an amazing person. He would give you required attention, understand the gravity of the situation and do what is required to get it done. This is my second 4runner in 2 years from this dealership and i would say that dealing with John Coffaney was a pleasure. Good job guys. More

John is best ive ever dealt with I was shopping all over LA/OC for a TRD 4runner. Prices were $5-10k over sticker and dealers were pains in rear, too many calls, not polite, not knowl I was shopping all over LA/OC for a TRD 4runner. Prices were $5-10k over sticker and dealers were pains in rear, too many calls, not polite, not knowledgeable, etc. I've also shopped for tacomas same experience in LA/OC. salesmen don't know the 4x4s well but blow smoke or are arrogant saying Toyota trucks sell so well pay sticker or more and no negotiating. Enter meeting John Coffaney. Orders me EXACTLY what I want and substantially UNDER MSRP. I flew to Santa Rosa from LA with girlfriend and he picked us up at airport. He took two hours programming my cell to vehicle and literally explaining every single feature and gadget and button and making sure I knew what it did and how to use it. Friendliest salesmen I've ever dealt with. And patient I was called and emailing him all the time. The deal was so good I was worried at times I might be getting tricked but that wasn't the case!! I've sent at least 3 other guys to him from LA/OC who ended up buying their 4runners from him too. No hassles no BS He gives you build sheet and bottom line price the FIRST time you speak to him. I've never had such a positive car buying experience. I'm shopping for my dad now in Pittsburgh and dealers are such a hassle won't give me bottom line price,have me talk to a minion internet sales person, then "sales manager" and then GM before I can get a price!! I am seriously considering buying a Tacoma or 4runner from John again and shipping it or driving it cross country back to Pittsburgh to avoid the typical car buying nightmares!! More

Too Long A Wait For Servicing Had to wait a half hour in line in my car before a service representative spoke to me. I think they overbook. The actual servicing for 10,000 miles to Had to wait a half hour in line in my car before a service representative spoke to me. I think they overbook. The actual servicing for 10,000 miles took 2 hours, longer then they told me. I waited in their facility which could be updated with more comfortable chairs. More

7 hours for a 450.00 service. After a 30 minute wait to speak with a human being I was told my 1.5 hour labor service with 100 in parts and oil would be 450.00.... and only took 7 After a 30 minute wait to speak with a human being I was told my 1.5 hour labor service with 100 in parts and oil would be 450.00.... and only took 7 hours....... I'm done! More

Worst customer service EVER! A total money grab for them....they way overbook "appointments" and then completely compromise customer service. The most inefficient operation I have A total money grab for them....they way overbook "appointments" and then completely compromise customer service. The most inefficient operation I have EVER encountered. Jerry, the service manager, ought to be fired and replaced with a young educated individual schooled in operations. The service technicians are polite, but 20 cars ahead of me when I arrive 5 minutes early for an "appointment"? Show some respect for my time!! I don't have 2+ hours to wait for an oil change! More