Freeman Toyota

Multiple employees told me my service appt would talk one hour, it took two. When I went to ask what was taking so long, my paperwork was sitting on the checkout counter- all finished, they said the lady who hour, it took two. When I went to ask what was taking so long, my paperwork was sitting on the checkout counter- all finished, they said the lady who was in charge of my service was on the phone. When they finally got ahold of her, she said she was stuck on the phone with Allstate? What does that have to do with my car? Was I waiting an extra hour because she was on the phone? When I got home, I looked over the paperwork, it said my cabin filter was in immediate need of replacement but no one ever told me or asked and so it wasn’t replaced. Now I have to go back and I don’t even want to. Not sure if I’ll come back for service Appts anymore, probably just go to a local car shop instead. More

I scheduled the appt for oil change via internet. I brought my car in and my car just sit there for an hour doing nothing when I asked for my car status and until Charlene involved. No one bothered to brought my car in and my car just sit there for an hour doing nothing when I asked for my car status and until Charlene involved. No one bothered to come to the lobby asking for me. More

Ken Laird and surrounding team took care of me from start to finish. Freeman Toyota of Hurst is a fantastic dealership to buy your vehicle. to finish. Freeman Toyota of Hurst is a fantastic dealership to buy your vehicle. More

Always love the service. Excellent work. Service was completed in a timely manner. Great job. Tim, Desmond, Charlene and Sergio are great. completed in a timely manner. Great job. Tim, Desmond, Charlene and Sergio are great. More

Amazing service before and after the sale!!Matt and Amazing service before and after the sale!! Matt and Jacob did a great job. Thanks Amazing service before and after the sale!! Matt and Jacob did a great job. Thanks More

They are doing great job. Staff are awesome and kind. Great service great location t Great service great location t More

Service was completed in a timely manner and correctly. Everyone encountered were efficient and friendly. Everyone encountered were efficient and friendly. More

Not comfortable that one can recommend to someone. Had to come back several times and yet the problem is not solved. come back several times and yet the problem is not solved. More

l took my vehicle in to get my air condition looked at and when I left it was working but now one week later it has stopped working. Also, they took my glove compartment apart to look at the blower and d and when I left it was working but now one week later it has stopped working. Also, they took my glove compartment apart to look at the blower and did not put back together. At this point I am not happy with the service I received. More

Techs are not properly trained. Dealership potentially damaged my engine by constantly repeating oil change is due every 10,000 miles when Toyota requires 5,000 miles for flex fuel engines. Was not mad damaged my engine by constantly repeating oil change is due every 10,000 miles when Toyota requires 5,000 miles for flex fuel engines. Was not made aware of this difference until recently speaking to service to schedule next oil change, one knowledgeable tech brought it up.. Even at drop off for service i had Techs telling me in person,, oil change was only due every 10,000 miles. Checking toyota web site getring mixed message from dealership service dept, Flex Fuel Sequoias are not approved for 10,000 miles. Have had 2 oils changes in 20,000 miles. Very perturbed at what possible damage could have been done now as oil changes are the most important item for an engine. More