Freeman Toyota

Internet quote off by $5,000! I was searching various Toyota dealerships for a new 2015 Toyota Camry hybrid XLE. I was quoted a very detailed quote on the vehicle they had in sto I was searching various Toyota dealerships for a new 2015 Toyota Camry hybrid XLE. I was quoted a very detailed quote on the vehicle they had in stock including the msrp, all options, dealer discounts and rebates. The salesperson sent all of this information to me in writing. He said in his first set of emails that this vehicle had no dealer adds! And bragged that some dealers do that to inflate the selling price. In the very next email he sent me, he reversed himself and stated that it did in fact have about $700 in dealer adds! That should have told me to run but I didn't. I asked the salesman to send me the stock # of the vehicle he was quoting me since I could not find it on the Freeman Toyota website. He sent it to me and I checked it against the msrp that he had quoted me and there was a $5,000 difference! I asked this salesman which msrp was correct? The one he quoted me in writing or the msrp on their website. He responded, sorry for the typo, the website msrp is correct. Now, he isn't just off a little, he is off $5,000. So instead of the selling price he quoted me of $24k, it suddenly becomes $29k. I immediately emailed the salesman and said this feels like "bait and switch." He writes me back and says, LOL, this isn't bait and switch! Unbelievable! I'm so glad that this Freeman Toyota employee thinks it's a laughing matter to be off by 5 thousand dollars. How can they let someone so incompetent be sending out written quotes and then be off by 5k dollars?? I emailed the GM of the dealership and at first he didn't respond so I emailed him a 2nd time. He responded by saying it was not bait and switch because I never entered the dealership. Again, unbelievable! He stood by his employee and said it was a mistake but the GM never once apologized even though I had been referred by syndicated radio host, Jerry Reynolds. The thing is, they sell so many cars that they don't care about this one screw up. It's not an isolated event, I believe this is how they operate. Please be careful if you ever deal with Freeman Toyota. Remember that your quote may be off by $5,000 also! More

Good at first then turned rude i was excited about getting my wife a new van until I dealt with Freeman, I wanted to purchase and the salesman told me everything should be fine and i was excited about getting my wife a new van until I dealt with Freeman, I wanted to purchase and the salesman told me everything should be fine and they got me the interest rate I wanted then when I get back to finance it changed and the salesman said he never said they could give me that interest rate . Plus the finance guy was rude and acted like he was better than me , I was upside down some in my previous car and the salesman actually suggested making it "disapeer" said that things happen to cars all the time and it would be better to start new .i took the base model home to show my wife and When I came back the next day to tell him my wife didn't like the base model he was rude and said that he shouldn't have passed on the sale he had going to talk with us. More

shady dealership business practices I bought a 2013 Toyota Corolla S on Feb. 4 and expressed I wanted a good deal without the extended warranty or Gap Ins. Upon agreeing on a price, I wa I bought a 2013 Toyota Corolla S on Feb. 4 and expressed I wanted a good deal without the extended warranty or Gap Ins. Upon agreeing on a price, I was sent to Finance and the finance guy added both to the contract. He did not explain anything except say sign here, here and here. I looked at the monthly payment and just missed the added insurance that was added for the total price. My bad for not having my glasses because I was so excited about the car. I left and got home and 3 days later found out of the added insurance. I called and went back to dealership which could not remove the added insurance I did not want. I filled out the forms to cancel the insurance and was pretty much ran out of the dealership. It has not been removed from my contract as of 6 weeks later. I am stressing, WATCHOUT, they will sneak whatever they can on the contract if you don't catch it. Also brakes are already gone...doesn't make sense. More

A Dealership for Car Buyers that like to be pampered. Only place in the area to get a 2015 AWD Sienna on 12-31-2015 and they have 3 left but you have to go in and ask as they don't show up on the website. Only place in the area to get a 2015 AWD Sienna on 12-31-2015 and they have 3 left but you have to go in and ask as they don't show up on the website. Had a free Sprite, signed the papers, talked to Accounting and drove home in less time than I usually spend at church. Thanks Everyone! More

Definitely one of the best! I am working on gettimg a second car thru them. Alvin is awesome takes care of you no "salesman" attitude more like family. I have already rexommended I am working on gettimg a second car thru them. Alvin is awesome takes care of you no "salesman" attitude more like family. I have already rexommended my friends to go there. Mitch in finance is #1 and can get you done!!! Those two men are the greatest please ask for Alvin when looking for your next vehicle! More

Smoothest Buying Ever This was by far the smoothest vehicle purchase I have EVER experienced (and I have prurchased MANY). Alvin (sales) and Wes (finance) did a wonderful/o This was by far the smoothest vehicle purchase I have EVER experienced (and I have prurchased MANY). Alvin (sales) and Wes (finance) did a wonderful/outstanding job keeping it simple, fast and more than fair. I have dealt with all kinds on salesmen as well as F and I guys you 2 guys were Stellar! Keep up the excellent work and I will send anyone looking to purchase your way. I can honestly say after this purchase that I am a Freeman buyer for life.... More

outstanding service! After having a horrible service else where. My husband and I came here to purchase a new Tc. ...well we ended up getting a camry. *love it* our sales After having a horrible service else where. My husband and I came here to purchase a new Tc. ...well we ended up getting a camry. *love it* our sales guy was very professional and nice. He went up and beyond what a regular sales person should do. Thank you fisel & toyota! I will definitely recommend this dealership. 10+ More

I should have trusted my gut and walked away from from this dealership. I have learned my lesson and will never shop or buy a car from this dealership again. They were very aggressive and unfriendly. A this dealership. I have learned my lesson and will never shop or buy a car from this dealership again. They were very aggressive and unfriendly. All the promises that they made were never kept. The price we agreed on and the monthly due date we agreed on was not what I ended up with. I tried to talk to someone about it afterwards and they were not helpful at all. Take it from me and stay away. More

We had a wonderful experience working with the Internet Sales Manager, Wes Gerhardt. He was prompt, informative and pricing was very competitive. So much so that we drove our new Scion xB home last night. Sales Manager, Wes Gerhardt. He was prompt, informative and pricing was very competitive. So much so that we drove our new Scion xB home last night. I highly recommend him and Freeman Toyota/Scion if you are in the market for a vehicle. Again, thank you Wes for making this such a wonderful experience! More

Alvin was fantastic in helping me get the vehicle I wanted. He is VERY knowledgeable, helpful, and personable. No hassles. No run-a-round. I've walked out of several dealerships when they start tha wanted. He is VERY knowledgeable, helpful, and personable. No hassles. No run-a-round. I've walked out of several dealerships when they start that. Alvin is great! More