Freeman Toyota

One of the worst car buying experiences I’ve ever had, that’s saying a lot since my husband and I have purchased many cars. Our finance guy Brandon Nabors completely screwed up our loan. A loan we brought that’s saying a lot since my husband and I have purchased many cars. Our finance guy Brandon Nabors completely screwed up our loan. A loan we brought with us from USAA. He literally just had to follow the instructions. He completely left out our trade in and I had to spend hours on the phone with USAA to fix something they said they could not believe a major dealership would get wrong. I personally found the mistake 3 weeks later. They hadn’t even started to wonder why they didn’t have the title to my trade in. Not to mention, no one returns calls. MAJOR mistake and I ask to speak to the finance director Nate, he never calls me back. Finally got it straightened out but it was a beating. I will never shop at this or any within the group again. Was told by the lady handling the issue that Brandon had made mistakes before and “this will be taken care of”. I don’t few confident of that, considering this isn’t the first time. Beware. Their only job as a finance employee is to finance cars and they can’t even get that right!! Our experience with our sales rep Alvin was perfect and he followed up after. Nice guy to deal with and very responsive. More

I had such a great experience purchasing from Don Little. He was super quick, fair with the deal, and just straight up about the price, carfax,etc. Further, the truck was in awesome condition. Highly reco He was super quick, fair with the deal, and just straight up about the price, carfax,etc. Further, the truck was in awesome condition. Highly recommend purchasing your next car or truck from Don! More

Bryan at Freedom was awesome! I just leased a 2020 Tundra through Bryan at Freeman Toyota. He was the best salesman I've ever worked with on any purchase of any vehicle ever! He wa I just leased a 2020 Tundra through Bryan at Freeman Toyota. He was the best salesman I've ever worked with on any purchase of any vehicle ever! He was not pushy, answered my questions and delivered by new beautiful truck to my house! I wouldn't do it any other way ever again. I look forward to working with him again in the future! Thanks again guys! #FreemanRocks More

SERVICE DEPT/SERVICEDEPT MANAGER SO HAD RECALL FOR MY DASH AND TECHNICIAN FORGOT TO REPLACE A BULB IN THE DASH THAT CONTROLS TRACTION CONTROL , SO NOW THAT i AM TRYING TO GO BACK TO SO HAD RECALL FOR MY DASH AND TECHNICIAN FORGOT TO REPLACE A BULB IN THE DASH THAT CONTROLS TRACTION CONTROL , SO NOW THAT i AM TRYING TO GO BACK TO GET THAT DONE, MANAGER IN SERVICE REFUSES TO FIX IT, BUT HE WANTED ME TO PAY FOR SOMETHING HIS TECHNICIAN FORGOT TO BEGIN WITH! I WILL NEVER GO BACK HERE FOR ANY RECALLS EVER AGAIN OR ANY SERVICE REPAIRS. I WAS CONSIDERING BUYING A NEW VEHICLE, WILL .NEVER GO TO FREEMAN TOYOTA FOR A NEW VEHICLE OR ANY REPAIRS. More

I really appreciated the kind service. Everyone was extremely helpful and made a stressful situation much easier and a little exciting. Mark Smith was my dealer and did a terrific job. extremely helpful and made a stressful situation much easier and a little exciting. Mark Smith was my dealer and did a terrific job. More

Bad service. Falsely report repairs to car fax. Overall one of the worst experiences I have had with a dealership. I would avoid going to purchase a vehicle here. one of the worst experiences I have had with a dealership. I would avoid going to purchase a vehicle here. More

Good But Not Great My wife bought a 4Runner here many years ago. When it was time for me to get a new car, we decided to go Freeman. The salesmen were polite, honest, an My wife bought a 4Runner here many years ago. When it was time for me to get a new car, we decided to go Freeman. The salesmen were polite, honest, and easy to work with. The one big complaint I have with sales is that the process took a little longer (JB said that was his first week working there.) They also forgot to put the temporary tags on the vehicle. Other than that, the sales process at Freeman is relatively hassle free and easy. My issue is with the finance department. Brandon said we HAD to finance through toyota and that he had absolutely no control over the APR. THAT IS A LIE. The guys in the finance department are paid on commission for how much APR you receive. I told him I could finance and get a lower APR through my insurance company. He told me I would have to wait until after he sets everything up. Brandon lied telling me I had to finance through Toyota with a higher APR (over 5%) I know this for a fact because they use EECU and I logged into my account and saw that I could finance a vehicle with an APR that is significantly less than what Brandon said was "fixed and regulated by the government, which I have no control over." Walk out of this place is the finance people give you crap. If you go to used cars, ask to see Alvin. That guy is awesome. He remembered my wife from years ago and somehow remember what vehicle he sold her. While we were sitting and waiting on JB, Alvin came over just to say hi and ask how we were doing (not with the sale but in general) More

Buying experience from Rick and the Freeman team was incredible. He bent over backwards to make sure we were able to test drive as many cars as we wanted, provided a very laid back and stress-free buyin incredible. He bent over backwards to make sure we were able to test drive as many cars as we wanted, provided a very laid back and stress-free buying experience. If I could give more stars, I would! More

This was the best car buying experience I've ever had. Our salesman Rick was wonderful and we were done in record time. Thank you! Our salesman Rick was wonderful and we were done in record time. Thank you! More

Horrible service Had to get my car's computer updated due to a recall. 4 hours to do a 5 minute update. Ridiculous. Not sure how they stay in business. Had to get my car's computer updated due to a recall. 4 hours to do a 5 minute update. Ridiculous. Not sure how they stay in business. More