Freeman Toyota

Took a vehicle in for the toyota care complimentary service when purchased for 2yrs/25k. Service advisors were very nice and their wait center is very nice as well, but when I went to change the oil af service when purchased for 2yrs/25k. Service advisors were very nice and their wait center is very nice as well, but when I went to change the oil after the coverage ended I was frustrated to find that not only did the tech(s) over tightened the oil filter housing cap but they did the same as well with the drain bolt. Oil was fairly low and the engine air filter was extremely dirty, and although highly unlikely, I'm wondering if they even replaced it at all during the last service(20k miles). I Had to buy a new filter housing cap and check if any stripping was done on the filter housing assembly and oil pan threads. Thankfully an independant shop assured me no damage was done to either components(filter cap was ok, but I will need to change with the purchased part #15620-36020 during 60k oil change for my own peace of mind, but drain plug had to be replaced for minor stripping) and even showed me the they were fine but the fact that I had to take time out of my day to take to a shop for a relatively easy and minor service that most owners can do with is just mind boggling. Of course the fault lies on me for not checking the work was actually done, however that is not an excuse on the dealership. With the way cars are being built and being heavily relied on "Dealer-Only" service related items more and more, it is very concerning to see that if a a simple service appt is being botched how can we as the consumer expect major services to be done correctly ?! I genuinely hope this was just one bad experience. With all that being said unfortunately I cannot recommend this dealership service center, although I hope you do not have to deal with this minor issue, or any at that. More

Great Service Fast and friendly service with fair pricing. A nice facility with shuttle or available rentals. Car wash is complementary too. In all a great expe Fast and friendly service with fair pricing. A nice facility with shuttle or available rentals. Car wash is complementary too. In all a great experience! More

excellent customer service I have visited this dealership multiple times for service on my priuses and my matrix. always without an appointment and they have fit me in. really a I have visited this dealership multiple times for service on my priuses and my matrix. always without an appointment and they have fit me in. really appreciate the flexibility!! More

Too Long A Wait For Servicing Had to wait a half hour in line in my car before a service representative spoke to me. I think they overbook. The actual servicing for 10,000 miles to Had to wait a half hour in line in my car before a service representative spoke to me. I think they overbook. The actual servicing for 10,000 miles took 2 hours, longer then they told me. I waited in their facility which could be updated with more comfortable chairs. More

7 hours for a 450.00 service. After a 30 minute wait to speak with a human being I was told my 1.5 hour labor service with 100 in parts and oil would be 450.00.... and only took 7 After a 30 minute wait to speak with a human being I was told my 1.5 hour labor service with 100 in parts and oil would be 450.00.... and only took 7 hours....... I'm done! More

Worst customer service EVER! A total money grab for them....they way overbook "appointments" and then completely compromise customer service. The most inefficient operation I have A total money grab for them....they way overbook "appointments" and then completely compromise customer service. The most inefficient operation I have EVER encountered. Jerry, the service manager, ought to be fired and replaced with a young educated individual schooled in operations. The service technicians are polite, but 20 cars ahead of me when I arrive 5 minutes early for an "appointment"? Show some respect for my time!! I don't have 2+ hours to wait for an oil change! More

Jerry fixed everything after a phone call, thanks! My mom was initially over charged for a "preferred service" but after a call to the Service Department Manager, Jerry, everything was taken care of. I My mom was initially over charged for a "preferred service" but after a call to the Service Department Manager, Jerry, everything was taken care of. I'm happy to report that my faith in Toyota is restored and that this department is run by a family and manager that can be trusted and depended on just like the reliable Toyota itself. More

Terrible Customer Service My experience started after I purchased a certified used 2012 Sienna 3 months ago. After just 2 months the A/C on my car gave out in heat of mid Ju My experience started after I purchased a certified used 2012 Sienna 3 months ago. After just 2 months the A/C on my car gave out in heat of mid July. I scheduled an appoint. on the Freeman website for Sat morning and brought my car in to the service department where I was greeted by James. At first he had a hard time finding my appoint. and after I told to him that I had made it on the website using the schedule appointment page, he explained to me that the website appoint. function wasn't up and running perfectly yet. I told him my problem, they did diagnostic on my car for the day and I used the shuttle program to get home and back from the service department. When I came to pick up the car, James informed me that the car required A/C service and the location of parts need replacement were in hard to reach areas of the dash/engine which justified the hefty price tag for diagnostics at $156 which I originally thought shouldn't cost me anything since my car was a certified used vehicle and I had purchased the platinum extended warranty. He told me regardless of my warranty I still needed to pay the diagnostic fee. He told me I would get a call the following Tues/Wed when the part arrived to reserve an appt. The service I needed would only take 3 hrs. hrs. Tues & Wed came and went with no call and it wasn't until the following Monday when I finally was able to get someone on the phone after leaving messages for James everyday Wed-Sat. I had a car with no A/C and two small children for over a week in July on one of the hottest weeks of the year. On Mon. I set up an appt. with a rep who told me the part came in as scheduled on Wed the week prior. I was greeted at my appt. by Curtis who informed me my service would take 3 days not 2 hrs and I could rent a car complimentary. 3 days into service, Curtis called to tell me my car would take 4 days instead of 3. On Friday, I returned my rental, picked up my car from Curtis and received my receipt with $1800 worth of service covered by warranty. Not once being told I am owed a refund for my diagnostic fee. After almost 2 weeks later James calls me to inform me that the part I need is covered by warranty and I can come it to get service. I called him back explained I received service already, and was expecting a refund for my paid diagnostic fee. He sounded confused and tells me he will call me back in 10 min. Never heard back from him, I called and left him a message, and after 3 days I finally called Freeman to talk to the GM of service dept. David calls me back and tells me the GM Jerry is unavailable. Hey tells me he is sorry for my experience and will send me my diagnostic fee back ASAP and inform the GM of my experience. That's it! No remuneration, no compensation, no asking what he can do to make it better or make it up to me, giving me a reason to try give them another shot. In fact, it seemed like he was doing me a favor by getting the money they owed me back to me. With so many other great options in Sonoma to use for Toyota service why would you go somewhere, where the reps have inconsistent stories, terrible communication with their customers, and are willing to take your money they are not owed. Disgraceful and unethical business practices. More

The Freeman Toyota "service department" is not about service. Bought a new vehicle, but after five visits and 25,000 miles we still have unresolved warranty repair issues. They simply refuse to about service. Bought a new vehicle, but after five visits and 25,000 miles we still have unresolved warranty repair issues. They simply refuse to honor the new car warranty. More interesting, however, is they try to sell you parts you don't need! Parts I replaced myself just 2 months before! My advice is to avoid this place. More