Freeman Toyota - Service Center

My advisor was very kind and professional. Kept me up to date with my services. Great customer service Kept me up to date with my services. Great customer service More

I went in for my 5k warranty and I got out in less than an hour so I am satisfied. I would have liked to get an oil change however it was a great experience overall an hour so I am satisfied. I would have liked to get an oil change however it was a great experience overall More

My repairs were done right by Freeman Toyota after a roadside assistance technician misdiagnosed the problem, saving me 100's of dollars (it was just a belt slipping rather than the alternator failing). roadside assistance technician misdiagnosed the problem, saving me 100's of dollars (it was just a belt slipping rather than the alternator failing). My service advisor at Freeman suggested I have them diagnose the problem before I just paid to replace the alternator and the cost to do the diagnosis was deducted from the bill when I had Freeman fix the actual problem. This is the second time that Freeman provided the right expertise to fix an issue caused by another shop. I am convinced that you get what you pay for and I trust Freeman Toyota's Service Department to keep my Toyota running well. And I appreciate the courtesy of Freeman's service advisors. More

Freeman Toyota, did not fulfill the terms of my tire insurance coverage. This is the second time, they didn't replacing my tires. Even though it met the requirements that was set forth by the policy. insurance coverage. This is the second time, they didn't replacing my tires. Even though it met the requirements that was set forth by the policy. More

Waited over 2 hours for oil change and alignment only to be told alignment couldn’t be done due to equipment issues. I would’ve been fine with it if the service advisor would’ve communicated that with me in be told alignment couldn’t be done due to equipment issues. I would’ve been fine with it if the service advisor would’ve communicated that with me instead of trying to find her myself after 2.5 hrs when initial estimate was 1.5 hrs for the service appt. Took another 30 min to check out and get my car. She was annoyed that I was annoyed. More

Steve did a great job keeping me informed on the progress of the brake pad replacement. Vehicle was completed in a timely manner, all good! of the brake pad replacement. Vehicle was completed in a timely manner, all good! More

This time the service took longer than usual I was changed more than previous service. I am told there is a new service manager who is driving customers elsewhere, he has stopped all discounts. Last s changed more than previous service. I am told there is a new service manager who is driving customers elsewhere, he has stopped all discounts. Last service I paid over $ 1,200.00 which didn't match the estimates given. More

Freeman Toyota's service department delivered high quality repairs during both of my recent visits and fixed problems caused by two other repair shops. quality repairs during both of my recent visits and fixed problems caused by two other repair shops. More

Service and staff cordial and polite. Facilities a bit lacking of plugging accommodations and pass time as I spent around 5 hours at facility. But it was clean for the most part. Facilities a bit lacking of plugging accommodations and pass time as I spent around 5 hours at facility. But it was clean for the most part. More

Horrible condition my car is left in. Hood not secured, oily hand prints on door and hood. Rims dinged from tooling Hood not secured, oily hand prints on door and hood. Rims dinged from tooling More