Freeman Toyota - Service Center

Arrived 15 minutes early for my appointment for an oil change. My Service Advisor did not have time to greet me. The gentleman who did come to my car advised me that it would take and an hour and a half t change. My Service Advisor did not have time to greet me. The gentleman who did come to my car advised me that it would take and an hour and a half to two hours for my oil change. My inner voice told me to take my car and reschedule at a later date. But, I decided I could wait the hour and a half. Two hours passed, Two and a half hours passed. After waiting two hours and forty-five minutes I decided to go and check with the clerks at the service counter to see if they could page my service advisor as she had not looked my way nor spoken to me all while I was waiting. It took her a few minutes to come after she was paged. She said "they're almost finished, it should be just a few minutes". Ten minutes later, a serviceman came with my keys and asked me if I wanted him to wash my car. I replied "NO" because I could not understand why that wasn't already done in three hours. I was very disappointed with the service I received this time. More

Lance took great care of me on my most recent service (90,000 mi) on my 2017 Tacoma! I came here in the first place because Ed Wallace commended. This is where I bought my Tacoma. Keep it up! (90,000 mi) on my 2017 Tacoma! I came here in the first place because Ed Wallace commended. This is where I bought my Tacoma. Keep it up! More

Service here is always great! Came in with an uplanned visit but Steve got me in and out quickly! Came in with an uplanned visit but Steve got me in and out quickly! More

Great reliable services and I love the video diagnoses of my vehicle. Definitely will come back. my vehicle. Definitely will come back. More

Hayley was a very good customer sales representitive she explained herself very clear, I like working with her explained herself very clear, I like working with her More

Tim was very informative, professional, courteous and kept me informed of the progress. Will recommend him to my friends. kept me informed of the progress. Will recommend him to my friends. More

The chairs in the waiting area were not comfortable. My husband could barely walk after the appointment. My husband could barely walk after the appointment. More

Great service and nice amenities, but the wait can be very long, even with an appointment. I waited 2 hours for a tire rotation. very long, even with an appointment. I waited 2 hours for a tire rotation. More

Thia is the only place I will ever in my lifetime buy a Toyota from. Toyota from. More

Great service. I have 3 Toyota vehicles and will purchase another when I need one from Freeman I have 3 Toyota vehicles and will purchase another when I need one from Freeman More