Bill Wilsie

Service Advisor, Lonnie, did not return phone calls (direct to him) for over an hour as I was trying to check the status of my Tacoma. He didn't call back until the receptionist sent him an email to ca (direct to him) for over an hour as I was trying to check the status of my Tacoma. He didn't call back until the receptionist sent him an email to call me. Then, he said there was a problem with paperwork, though the Tacoma was in warranty. I have no idea when service on Tacoma was actually finished, but I believe it was probably finished a couple of hours before I found out that the service was complete. He then supposedly ordered a Lyft ride for me, but after waiting 15 minutes and me not receiving any text or phone call that a Lyft was coming, I called and told him to cancel it. Apparently, he never ordered the Lyft based on text I received showing the ride was ordered and then immediately cancelled. So, my wife had to take me to pick up the Tacoma during rush hour. We would have had a much better experience if I had been contacted as soon as the Tacoma was ready. I do not want Lonnie as an advisor if I ever bring a vehicle back to Freeman's. More

by GLENNKATHY81 Verified Customer Verified Customer

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The service writer was very honest and punctual. He kept me informed throughout the entire process. He kept me informed throughout the entire process. More

by 1ALFONSO8829 Verified Customer Verified Customer

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The service was good but with the new guy Mitch raising the prices of everything for the same services is pushing away return business the prices of everything for the same services is pushing away return business More

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This crew is top notch, won’t find a better place to bring ya car! bring ya car! More

by Tacotruck Verified Customer Verified Customer

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Took over 2-1/2 hours with appt. Technician stripped out my oil pan drain plug and service manager said it was my problem and said I would have to replace oil pan next oil change. Th Technician stripped out my oil pan drain plug and service manager said it was my problem and said I would have to replace oil pan next oil change. They also gave me an oil service sticker showing due over 20,000 miles in the past. More

by mike@misterpierce.com Verified Customer Verified Customer

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The best service team, they always take care of my concerns and cars immediate needs. concerns and cars immediate needs. More

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Bill helped me in Kendall’s absence and he did a great job helping me with my transportation and kept me informed on the progress of car/need to order a part. job helping me with my transportation and kept me informed on the progress of car/need to order a part. More

by LYONSLA Verified Customer Verified Customer

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Great people service management sales clean friendly knowledgeable great selection parts in stock right price knowledgeable great selection parts in stock right price More

by PDRQUICK Verified Customer Verified Customer

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My experience was excellent. My Tundra has 262000 miles on it. I would not take it any where else. My Tundra has 262000 miles on it. I would not take it any where else. More

by Jcole11 Verified Customer Verified Customer

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On of the good service center in the dfw. thank you so much for your service and taking care of our vahicle. thank you so much for your service and taking care of our vahicle. More

by Babuezkc Verified Customer Verified Customer

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