Freeman Toyota - Service Center

Service advisor had no idea what he was doing, quoted the longest possible time to fix the issue when it really did not require anywhere near that much time. Then when my wife was there to pick up the vehicl longest possible time to fix the issue when it really did not require anywhere near that much time. Then when my wife was there to pick up the vehicle, he was too busy with what sounded like a personal call to provide prompt help to get the vehicle and leave. More

I always trust Toyota OEM parts and service, which is why I get my vehicle serviced at the dealership. I have a had a mix of experiences at Freeman Toyota, when it comes to their Service department, from the I get my vehicle serviced at the dealership. I have a had a mix of experiences at Freeman Toyota, when it comes to their Service department, from the time they forgot to tighten the lug nuts on one of my tires after a service and I drove off the lot onto 820 and my tire almost flew off (Very dramatic experience). They took ownership of their mistake and tried to make it right by fixing the damages rotor, so I keep giving Freeman Toyota my business based on their proven integrity. However, this latest service experience was simply poor. Everyone's time is valuable, not just mine. The service rep left for Break/lunch without checking to see if my vehicle service was complete (Which it was), I wasted an additional 45 minutes, and would have wasted even more had I not been lookin out into the parking lot and seen that my car had been parked in the completed section and Keys turned in to have the invoice completed. I brought this to another service reps attention and they were kind enough to gather the documents and print an invoice for me. If I had not facilitated this, I would have been sitting in the waiting room for additional time, just completely wasting my time. I am providing constructive feedback because I KNOW your service team can do better. I am a life long loyal Toyota customer and I know this level of carelessness is unacceptable. More

Excellent service. Tim is a great service advisor. Freeman is awesome dealership. I have purchased two cars from Freeman over the past two years and can't recommend high enough. Freeman is awesome dealership. I have purchased two cars from Freeman over the past two years and can't recommend high enough. More

No complaints, everything was great and fixed right. Loaner was awesome, and our vehicle was ready earlier than originally promised. Will definitely return next time service needed. Loaner was awesome, and our vehicle was ready earlier than originally promised. Will definitely return next time service needed. More

In and out totally pleased as is normally the case. Normal periodic maintenance was performed with zero defects noted. Steve Curry took great care of me. case. Normal periodic maintenance was performed with zero defects noted. Steve Curry took great care of me. More

Thank you once again Freeman Toyota... but especially TIM F !! We love the peace of mind we get when we bring our cars to you! F !! We love the peace of mind we get when we bring our cars to you! More

Had a factory recall on our 2017 Tacoma TRD for the fuel pump and was in and out the door in less than 2 hours! Great job! pump and was in and out the door in less than 2 hours! Great job! More

Freeman always gives the 5 Star experience, Tim goes above an beyond to make sure I am taken care of from start to finish. Thank you Tim and team. above an beyond to make sure I am taken care of from start to finish. Thank you Tim and team. More

It was clean. I was there before 6:30 AM on a Saturday for an oil change and I was out in a little under 1 hour. for an oil change and I was out in a little under 1 hour. More

It was a joy to have Desmond as my advisor. He’s extremely pleasant and has a rare gift for customer service. There was no charge for the recall. extremely pleasant and has a rare gift for customer service. There was no charge for the recall. More