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Freeman Toyota - Service Center

Hurst, TX

4.6
5,707 Reviews

5,707 Reviews of Freeman Toyota - Service Center

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May 06, 2021

I was in and out in the time expected. I was able to visit a bit with my awesome salesperson Amber Minor while in the building. My Camry only had 1800 miles on it since I purchased it 10/31/2020 More

by cdclark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Nabors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey Carver
May 05, 2021

We are pleased the service and the convenience of the service. We always bring in our cars to get serviced and maintained at Freeman Toyota. More

by RGARCIAJR13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Malorie Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2021

Always trust your friendly folks in the Service Dept.! Gotta say a big thanks to Steve Curry! He is the best Service Advisor! Always leave with the confidence my vehicles are well tended to! More

by CW_PIRK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2021

1st time with this dealer took good care of me great customer service. Offered me a car while my car was serviced .good job. T More

by CASMITTY79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
De'vante Washingon
May 05, 2021

We always like to deal with Tim Farrand who is very professional and always takes care of our needs with our car can’t say enough good about him very courteous and professional More

by JIMMYALFORD0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Farrand
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2021

De'vante is a true professional from start to finish on all my service needs. He kept me updated at all times and made the experiance great. GREAT JOB ALL!! More

by Joe J.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
De'vante Washingon
May 04, 2021

In my eyes and in my opinion, this dealership is In my eyes and in my opinion, this dealership is employing top-rated customer advisors in all departments I've interacted with. I had the distinct pl More

by TLujan1279
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominque, Santos Flores
Jul 02, 2021 -

Freeman Toyota responded

Thank you TLujan1279 for the five-star review. We are so glad to hear that Santos and Dominique was able to provide you with a good experience at our dealership. In the future if there is anything else we can do for you, please feel free to call or come by anytime. We appreciate your support and the recommendation of our dealership. Welcome to the Freeman Toyota family! Best Regards, Terri Grimes Customer Relations Manager

May 04, 2021

Always great service. No unwelcome surprises. Been coming here for several years. Always great service. No unwelcome surprises. Been coming here for several years. Always great service. No unwelcome More

by DAVID.V.BURNS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sydney Crosby
May 04, 2021

My appointment started off rough. Had to wait for someone to wait on me. I sat in my car for about 10 minutes. I think there was some confusion with who was supposed to be my service rep. I had De'Vante and More

by dstanton2013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
De'vante Washingon
Jul 02, 2021 -

Freeman Toyota responded

I am delighted to learn that you have enjoyed your service visit! Thank you for sharing your favorable review of our Service Department and De'vante Washingon. Thank you also for your kind words concerning our service and staff which I will surely pass on to our Service Manager & his team. We look forward to welcoming you back to Freeman Toyota, hopefully soon. Best Regards, Terri Grimes Customer Relations Manager

May 04, 2021

Took longer than normal when an appointment is made. But the experience is always great! The vehicle got lost in the shuffle after the wash. More

by errol4tx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Santos Flores
Jul 02, 2021 -

Freeman Toyota responded

Thank you for taking the time to review our Dealership. I am delighted to hear that your overall experience was a pleasant one and that you were happy with our service. We are very appreciative of your kind comments and I will certainly pass on your positive feedback to our team. On the other hand, I am sorry to hear of your minor disappointment with the time frame. We are committed to maintaining the high level of communication and service and please be assured I will pass your comments on to our Service Manager. Again, thank you for the feedback and we look forward to welcoming you back to Freeman Toyota, hopefully soon. Best Regards, Terri Grimes Customer Relations Manager

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