Freeway Chevrolet

Poor customer service Follow up to previous review from 8/17. I started looking at new cars at another dealership but wasn't finding anything comparable to the used one I l Follow up to previous review from 8/17. I started looking at new cars at another dealership but wasn't finding anything comparable to the used one I looked at on Monday at Freeway. On Wednesday, I noticed that they had dropped the price several hundred dollars. I decided to go back to see if they would be more willing to negotiate. I went to the same salesman, William, who had not bothered to call me back in regards to the price drop. He said the prices are adjusted on the website and they don't even know about it. I told him I would purchase the car at the listed sale price without the tracking system or they could discount the car for that cost. He called stick-in-the-mud sales manager Marty who looked at me with the same blank, expressionless stare and then went off to create the proposal. The salesman came back with a line for $500 in accessories, when I asked, he didn't even know what that was for. He called Marty who said it was for the tracking system. I drew a line through that item and adjusted the price. William took it back to Marty but Marty said no deal! I called the tracking system company and the representative said that they could absolutely deactivate the system but that it was at the dealer's discretion. Unfortunately, Marty was not present when I did so. William would not even go to Marty again so I told him to run the numbers. He came back with a 4.99 APR. I said no, I knew that I could get a better rate through my credit union. William said they did not do business with that CU. I told him to go run the numbers anyway. He came back and said oh yes, we do do business with that CU after all! I agreed to purchase the car and the paperwork was turned over to Lisa, one of the finance managers. She was very pleasant and personable unlike how I had been getting treated up to this point. She came back a few minutes later and said she had gotten me a better APR. As we were completing the paperwork, the APR dropped again!! She saved the deal and made the experience a lot better. As she was giving the paperwork back to Marty, he never said thank you or anything - same blank stare on his face. William barely managed to say thank you. What happened to the days of trying to make a friend and being personable? It seems like they absolutely did not care if I bought that car or not. I went back to pick it up last night when another salesman, Robert, standing outside in the heat wearing a shirt and tie, waved at me as I pulled in. He immediately came over to greet me and offered to get me a bottle of water. I told him I was here to pick up a car that I bought and he said congratulations and took be in to find William. Again Robert said congrats and wished me well. More

Dennis Renko is a superstar! Made me feel so special and his customer service was beyond excellent. I will absolutely reccommend him to family and friends and I love my car! Thank you! Also, Dennis (other his customer service was beyond excellent. I will absolutely reccommend him to family and friends and I love my car! Thank you! Also, Dennis (other Dennis) in Finance is also beyond awesome! He jumped through hoops to get me approved and got me an *excellent* rate. He rocks. I am so greatful to both of you at Freeway Chevrolet. I even got to ring the bell when I had finished the sale! More

2nd time coming We just made a trade for our chevy sonic that we purchased here in 2015, Again excellent service, Malcolm was very knowledgeable and understanding, an We just made a trade for our chevy sonic that we purchased here in 2015, Again excellent service, Malcolm was very knowledgeable and understanding, and not pushy at all and tried to meet our needs with budget. Lisa Kutcha at finance was so nice and vey helpful at explaining all the added paper work. We came in late around 8:00pm and they were still very cordial, we didn't feel rushed at all, Thank you so much for the great service! More

Excellent services. Sales rep very personable and easy to work with. I rank buying cars up with root canals but you team did their best to help us. to work with. I rank buying cars up with root canals but you team did their best to help us. More

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I was very impressed with the quality of service and workmanship that I received last week at Freeway Chevrolet. Cheryl Rollison, my Service Advisor, greeted me promptly and kept me informed throughout workmanship that I received last week at Freeway Chevrolet. Cheryl Rollison, my Service Advisor, greeted me promptly and kept me informed throughout the process. She does a terrific job! A++++++ More

Service Everything was perfectly done--awesome service. Just to point out some service people were not wearing masks, had to use the same pen from service per Everything was perfectly done--awesome service. Just to point out some service people were not wearing masks, had to use the same pen from service person to sign cc authorization More

Great experience! Great experience. No problems. Very smooth. Was hoping to get the car delivered so I could test drive it. Buy that didn’t work out. It worked out. T Great experience. No problems. Very smooth. Was hoping to get the car delivered so I could test drive it. Buy that didn’t work out. It worked out. Thanks Malkum! More

Dead battery I had a battery go bad a little over 2=years ago and had them give me a 4 yr battery, it lasted a little over 2 yrs, I called them up and took it righ I had a battery go bad a little over 2=years ago and had them give me a 4 yr battery, it lasted a little over 2 yrs, I called them up and took it right in yesterday in and out in 1 hour with a new battery, no complaints at all, I was ready to buy one from Autozone but remembered I had an extended life, 49.00 to get it installed, it was well worth the money not to have to do it myself in the sun at 111 deg More

Nick and Dwayne were very upbeat. We never felt any pressure to buy additional items. Very nice experience from beginning to the end. Thank you pressure to buy additional items. Very nice experience from beginning to the end. Thank you More