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Freeway Chevrolet
Chandler, AZ
1,039 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,039 Reviews of Freeway Chevrolet
July 21, 2011
I had to get my vehicle towed to Freeway Chevrolet, I wasn't able to accompany my vehicle but I spoke to Dave and he told me he would take care of the situation. He called me once my car got there and he wasn't able to accompany my vehicle but I spoke to Dave and he told me he would take care of the situation. He called me once my car got there and he called me back with what they found out. His professionalism and personal, take ownership attitude was a nice change from the norm. I will definitely come back to Freeway because of the service Dave provided. More
by swimaster99
Employees Worked With
Dave
July 21, 2011
This is not my first time dealing with Craig. Everytime he explained to me about the work that needs to be done on my truck. Thank you, for the great service. Semper Fi he explained to me about the work that needs to be done on my truck. Thank you, for the great service. Semper Fi More
by hankreyvin
Employees Worked With
Craig
July 19, 2011
We were able to get our service vehicle in promptly and that is important for us since we are a service company ourselves and need to be able to keep our trucks on the road. We really appreciate the promp that is important for us since we are a service company ourselves and need to be able to keep our trucks on the road. We really appreciate the prompt service. More
by 1031university
Employees Worked With
Craig Hartman
July 19, 2011
Brought the car in for a tire sensor issue and it was done quick and Brian got me a loaner car as soon as I got there, no waiting and it's fixed....YAY! done quick and Brian got me a loaner car as soon as I got there, no waiting and it's fixed....YAY! More
by Harley480
Employees Worked With
Brian
July 18, 2011
I was very satisfied with the service i received. My salesman went out his way to help me get into a car and he did. Top it all off it was a brand new car at a great price. Also not having very great cr salesman went out his way to help me get into a car and he did. Top it all off it was a brand new car at a great price. Also not having very great credit. I thought that was amazing. Thanks for evrything. Loving my new ride. More
by Bmatthew
Employees Worked With
mike preville
July 15, 2011
I am very impressed with the service part of the dealership. I have had a couple of things done and although a dealership tends to be pricey I appreciate the care they put into my vehicle. dealership. I have had a couple of things done and although a dealership tends to be pricey I appreciate the care they put into my vehicle. More
by harrylfisher
Employees Worked With
Can't remeber his name right off hand
July 12, 2011
Hi, I worked with Tyler. He was nice and helped us get Hi, I worked with Tyler. He was nice and helped us get what we wanted. However, we had a situation on Sat. where the truck we bought apparently was Hi, I worked with Tyler. He was nice and helped us get what we wanted. However, we had a situation on Sat. where the truck we bought apparently was getting inspected for quality and it turned out we had to wait 2 hours to drive off because it needed brakes. 5 minutes later Tyler let us know it would not be til Monday when we get our truck that we just purchased because the service dept. closed. It was out of his hands. I talked to his manager who heard me out and gave me the reason of making sure everything is good/fixed/ready for us and our safety. I appreciate that and the purpose but I still expected to drive off with the truck I spent 4 hrs. at the dealership for between negotiating, settling and signing paperwork. Then on Monday no one called me or my fiance to let us know when the truck would be ready. Tyler claimed it would be ready on Mon. It is 3pm my fiance and I had to call the sales managers to get any follow up, one manager Jim Mays claimed he couldn't even find me in the 'system', he had to call me back. Then they let us know it would not be ready til the next day. At this point I had lost all trust in Freeway Chevrolet to deliver on their word. One sales manager, John whom my fiance talked to claimed it was his fault and he was going to make sure it was ready at 8pm. We called and it was. We are happy with our purchase. I am not happy with the service after signing the dotted line. By the way, Tyler never returned our call on Monday. No one ever said, 'hey I'm sorry this is an inconvenience, can I do anything to compensate'. Instead we were told I'm sorry but I have another car for you to use" and no follow through customer service call saying "Hi, I checked on your truck and it will be ready for you later tonight/tomorrow" etc. This wasn't a nasty situation, purely inconvenient and lack of customer service. I realize things could have been worse, nonetheless, it leaves a bad taste. I'm happy it is all done and we have our truck. More
by lromero1976
Employees Worked With
Tyler
July 12, 2011
Mary and staff were friendly and courteous. The APR I received was very competitive. I would recommend Freeway to friends and family. Thank you very much. received was very competitive. I would recommend Freeway to friends and family. Thank you very much. More
by robash65
Employees Worked With
Mary Johnson, Joey Graves
July 07, 2011
The service was great! Came in for an oil change but started talking to a guy about the airconditioning problem I was having. They sent Raul over and he said they would check it out. Gave me a ride home started talking to a guy about the airconditioning problem I was having. They sent Raul over and he said they would check it out. Gave me a ride home and called later that evening saying they were still looking for leak so next day got me a loaner car. Called following day and had it done so went to pick up @ 1 and I said something to Raul about did they happen to do oil change. Nope but like I said it was a mix up so Raul took truck back immediately and they did oil change. Thank you! Candy Mallette More
by cmallette
Employees Worked With
Raul Bejarano
