Freeway Chevrolet

Attempted to schedule my service appointment online but received no confirmation. After 2 days, I contacted the dealership via an email to John Friedman. He informed me that he had not received my online received no confirmation. After 2 days, I contacted the dealership via an email to John Friedman. He informed me that he had not received my online request but would be more than happy to schedule my maintenance on the date I requested. When I arrived at the dealership for my appointment, there was no record of my scheduled appointment on file. A gentleman did, however, greet me warmly, ask me if I needed help and escort me to a service advisor (Vincent Cantara). Vincent Cantara was finishing up paperwork when I was escorted into his office. After a few moments, he asked for my maintenance requests. I told him it was my first scheduled oil change but that I would also like to have my tires rotated and the nitrogen levels checked since I had to add air previously. He took my information and service certificate and lead me to the waiting area. I did not mention that my emails to John Friedman included servicing of my back window, which is making a poping sound when opened. I did not want to wait even longer for service since it was clear no one was expecting me. After an hour wait in the lounge, I was informed my Vincent that my service was complete, my car was being washed and that I could check out at the cashier counter at my convenience. The cashier was very friendly and upon reaching my car, I was asked for my check-out slip to verify ownship of the vehicle. Overall, I was very pleased with the service that was completed. I was frustrated by my inability to schedule an appointment online and that I did not specify my concerns with my window due to my inability to wait longer at that time for repairs to be made. More

Mike Preville contacted me with the information I wanted. When I arrived he had the car I was looking for. Their was no need for me to go out on the lot. Negotiations were fairly quick and after getting a fe When I arrived he had the car I was looking for. Their was no need for me to go out on the lot. Negotiations were fairly quick and after getting a few answers we did the deal. Mr. Tracy Soliu in finance was quick and did not push me for any add-ons when I said no to a couple. Overall this buying experience was quite smooth. Also Mike Preville continues to stay in contact with me. I'm a happy customer and love the car.......Hugh Renfro More

I am glad to have this opportunity to give give my thanks for the great service I received. Not realizing how long it would take me to arrive for my appointment, I got there close to a half hour early, but t for the great service I received. Not realizing how long it would take me to arrive for my appointment, I got there close to a half hour early, but the young man that helped me got me lined out and the car right in to be worked on. Assistant Service Manager Roger Young got me all squared away and a short time later told me the costs and how long it would take. I also had the windshield replaced so the work all together would take 3 hours. Since this day was also my anniversary, I needed to be able to shop for a present for my wife so Rodger got me a ride to the mall and had me picked up when I finished. The car drove home just fine and there is no howling back end. Thanks for a job well done and the great way it was handled. Also my thanks to Roger and the van driver who delivered and picked me up from the mall. Regards, Max Beebe More

This was the second vehicle we leased through your company and in both cases we worked with Jay in finance, who was very helpful and thorough in the processing of our lease agreement. We were in and o company and in both cases we worked with Jay in finance, who was very helpful and thorough in the processing of our lease agreement. We were in and out of the dealership including the test drive and final signiture in 3 hours, a recoed for us. Derek Smith took his time to show us exactly what we were looking for in our new lease. When it came down to price and the features we were looking for in a vehicle, Derek was able to locate a vehicle that had the features we were looking for at the price we wanted to pay. This was another very positive experience for us, and we thank you. Bob Buerrosse & Roger Fain More

We purchased a used 2010 Chevy Impala from your dealership about two weeks ago. The car had approximately 14,400 miles on it and is in beautiful condition however there were some very minor dents a dealership about two weeks ago. The car had approximately 14,400 miles on it and is in beautiful condition however there were some very minor dents and rubs on the body that, as part of the purchase price, we requested to be repaired. The request was granted and after taking delivery of the vehicle repairs were scheduled, once we called and pushed a little. Unfortunately, my idea of "repaired" is that the dents be removed and the rubs smoothed out and then you repaint. Your Company's idea of "repair" is to cover them up with paint. So, we have a $22,000 car with a cheap cover up job on some minor dents that is a major disappointment. So, while we are very satisfied with the overall purchase of our car, we would caution anyone to be sure and nail down all the detail and to get everything in writing. It would save a lot of hurt feelings and disappointment. More

I had my car in for routine maintenance. On arrival I was greeted immediately by Raul who explained everthing that would be done to my vehicle. I waited in the lounge it was clean and comfortable. When my ve greeted immediately by Raul who explained everthing that would be done to my vehicle. I waited in the lounge it was clean and comfortable. When my vehicle was completed Raul expalined the work and also recommendations for preventitive maintenance. My vehicle was delivered washed and ready for me to drive away. More

Craig Hartman has been the best customer service person that I have ever dealt with. I was in a customer service industry while I was working, and would have hired Craig in a minute. WE told him what our that I have ever dealt with. I was in a customer service industry while I was working, and would have hired Craig in a minute. WE told him what our problems with the car were, and everything had been handled. No problem..... John R (the mechanic) was also very professional. He handled the problem, and we left happy. Thank you, Sharon & Harry Walter More

The Truck was going to be brought over from one of your other car lots and we assumed that the car would already be there at the lot we were buying from. We drove two cars all the way down from Prescott,A other car lots and we assumed that the car would already be there at the lot we were buying from. We drove two cars all the way down from Prescott,AZ late in the afternoon and the truck we were buying was not there. I had to go with the salesman over to the other lot to pick it up and drive back over. To make long story short, we got there about 5:00pm and didn't leave till about 9:30pm and didn't get back home till 11:30pm. The car should have been there when we got there and the deal should have been over and done with at least by 7:00pm More

Great customer service. This was my first time purchasing a new car and everyone there made shopping for and purchasing a car very enjoyable. The salesman Aaron was knowledgeable about the cars and helped me a new car and everyone there made shopping for and purchasing a car very enjoyable. The salesman Aaron was knowledgeable about the cars and helped me track down the car that I was looking for. I wanted a car with very specific features and although the exact car wasn't available, John made it happen with the after market features. When I dropped off my car to have a sunroof installed I was provided with a very nice loaner car to use. Overall the experience was very easy and pleasant. More

I recently went with my daughter Felicia and helped her purchase the new Chevy Cruz. Michael was extremely helpful and knowledgable about the car and took very good care of us through the whole process. Yo purchase the new Chevy Cruz. Michael was extremely helpful and knowledgable about the car and took very good care of us through the whole process. Your finance dept. was exceptional as my daughter traded in her PT cruiser and put $5000.00 down and he helped her finance the rest. This was her first car loan and he made the process pain free. I also send all of our company vehicles (Starrick Plumbing) to Chris along with my own vehicle for repairs. We have been doing this for several years and have had nothing but great service from you guys. Chris always makes sure we have a ride back to our shop while the work is being done and I always have a nice clean car when I pick it up. Keep up the good service and we will be back to buy more. Sincerely, Kenny Kidd Felicia Kidd More