Freeway Chevrolet

My visit was perfect. Chris smiled the entire time. I don't remember all of the names of the personnel I was in contact with, but the person who helped me into my car with my wheelchair smiled, the cashi don't remember all of the names of the personnel I was in contact with, but the person who helped me into my car with my wheelchair smiled, the cashier even at closing smiled, Chuck in Parts smiled & so helpful. More

Found this dealer on the internet. Called and got immediate attention to my requests. After expressing my vehicle interests, Brian Banks got back to me within 24 hours with exactly the vehicle I was immediate attention to my requests. After expressing my vehicle interests, Brian Banks got back to me within 24 hours with exactly the vehicle I was looking for.....a new Chevrolet Malibu. Brian reviewed all the numbers with me on the phone and he beat all other dealers on price. Better yet, He invited me to come by and drive the car before month's end because Freeway was running a promotion. I had gotten several offers from other dealers, but Brian's car knowledge and his very warm and friendly demeanor convinced me to select Freeway Chevrolet as the dealer of choice.....GLAD I DID!! Hal Feldman Tucson, AZ More

This dealer referred to me by USAA. They sent emails and and responded by phone when I inquired about a car. Both Brian Banks and Jim Rule were very pleasant to talk with on the phone. Brian called back wit and responded by phone when I inquired about a car. Both Brian Banks and Jim Rule were very pleasant to talk with on the phone. Brian called back within 24 hours to tell me that Freeway Chevrolet had exactly the car I was inquiring about.......and at the price I wanted to pay. Brian invited me to come over before the end of April because Freeway was having a promotion. I showed up on April 30 and closed the deal that we discussed on the phone two days before. They are truly MEN OF THEIR WORD. During my test drive at the dealership, Brian impressed me with his car knowledge along with his very pleasant demeanor. I plan to visit Freeway again when I am ready to purchase another car. I own several cars and enjoy exploring High Tech cars and trading up. More

The problem that I encountered was that while I had taken my car in for an oil change, they also needed to replace the 'bow tie' on the back door. We said that we would wait for the car, thinking that it wo my car in for an oil change, they also needed to replace the 'bow tie' on the back door. We said that we would wait for the car, thinking that it wouldn't take long. After waiting 2 hours, we inquired as to when the car would be done and were then informed that the whole back door needed to be dismantled to change the bow tie and it was taking longer than they anticipated. We were told that it would be at least another 45 minutes before it was done. In all, it took 4 hours and the only time we were able to get any information was when we inquired - no one came to us to explain the situation or to apologize for the wait. Had we known it would take so long we would have brought another car with us so that we could run the errands that we had to run. Instead, we spent half the day unexpectedly sitting at the dealer with nothing to do. I also just received notice that another part came in that needs to be replaced - first I have heard anything about that! There was something on the receipt about a cracked handle, but no indication that it hadn't been fixed while we were there and no one talked to us about it. How long will it take to replace this new part? I am not prepared to spend another 4 hours at the dealership... More

Our experience was quick and speedy for a new car sale. Faster than we have ever had before. Our sales rep, Brian Banks, was very friendly and informative on our vehicle. He knew and understood what we wan Faster than we have ever had before. Our sales rep, Brian Banks, was very friendly and informative on our vehicle. He knew and understood what we wanted and what we needed. This was the third car we have purchased through Brian Banks and will not be our last. We love being able to deal with the same person. The financing/loan process ended on a very positive note. Overall the purchase of our newest vehicles has been the best experience thus far in our car buying experiences. More

Roger has remembered my first request from day one! "My wife doe not want to talk to you; all she wants to do is drop the vehicle off, get a ride back to work and discuss the repairs with my husband." Roge wife doe not want to talk to you; all she wants to do is drop the vehicle off, get a ride back to work and discuss the repairs with my husband." Roger has done just that followed my requests and let me know if repairs were a safety issue or if they could be held off for financial reasons. Roger is a credit to Freeway and Chevrolet. He has my business for as long as he remains at Chevrolet. More

I brought my Chevy HHR (bought at Freeway Chevroled in October 2009) in for service as I had intermittently been hearing what sounded like a liquid sloshing noise emanating from the right side of the vehi October 2009) in for service as I had intermittently been hearing what sounded like a liquid sloshing noise emanating from the right side of the vehicle. After a test drive by one of your employees it was found that a styrofoam ice chest in the trunk was rattling around and causing the noise, along with a loose license plate. Did I feel dumb, or what??? Chris explained the cause of the noise to me, took me for a drive so I could hear the noise had stopped with the removal of the styrofoam box, and never once treated me like a total idiot. Very diplomatic of him, and appreciated by me a lot. Now my vehicle is noise-free. Thank you, Chris! P.S. I love my HHR! More

My vehicle was in for warranty work and Raul my service advisor, kept me informed of the status and the cause of the problem in a professional manner. The vehicle was cleaned to a spotless condition and re advisor, kept me informed of the status and the cause of the problem in a professional manner. The vehicle was cleaned to a spotless condition and ready to pickup when I arrived at the dealership. More

Joe was very helpful and addressed my concerns immediately. He was very thorough in explaining what the problem was and what was required to fix it. He also helped my weight the advantages and d immediately. He was very thorough in explaining what the problem was and what was required to fix it. He also helped my weight the advantages and disadvantages of postponing a couple of other items needing repair on the vehicle. More

I THINK OVERALL YOUR CUSTOMER SERVICE IT IS GREAT I WILL RECOMMEND YOU TO MY FAMILY AND FRIENDS. EDDIE WAS ON THE TOP ANSWERING QUESTION AND PROVIDING INFORMATION FOR PARTS AND LABOR FOR MY CAR. HAVE MY C RECOMMEND YOU TO MY FAMILY AND FRIENDS. EDDIE WAS ON THE TOP ANSWERING QUESTION AND PROVIDING INFORMATION FOR PARTS AND LABOR FOR MY CAR. HAVE MY CAR READY ON TIME. I REALLY APPRECIATE YOUR SERVICE. More