Freeway Ford

Pretty much a useless stafff I had purchased a vehicle from this dealership in June and it started out pretty shady from the beginning. I had an appointment set up with an individ I had purchased a vehicle from this dealership in June and it started out pretty shady from the beginning. I had an appointment set up with an individual who never showed up. I waited an hour after the receptionist said that she would get the individual before I had to check in and see if he was still on his way or not. I was then directed to a nice individual who got the ball rolling on my purchase and then was pawned off on Shawn Tuggle. He handles special finance buys which is what I needed, he got me in the truck I wanted. However after the papers were signed it appeared customer service went out the window. They brought my truck out after a "car wash" and it looked as if they drove it past some kids whose job was to throw dirt on recently washed cars. A couple months after the purchase there was a decent rainstorm in which I discovered I had a good leak into the cab of the truck. I have video of it too!! So I reported it to both the dealership and Ford warranty company. It took weeks to get any resolution as they wanted me to pay to have after-market modification that has nothing to do with the leak taken out. The vehicle is defective and was sold to me this way due to their lack of inspection. I was eventually told that they would work with me to fix their mistake and waited two weeks for the service technician to call me to setup a date, never received a call and when I called to ask why I never got a call back I got the run around about how they reported the tech said he took care of me and what seems like other lies. I would never recommend this dealership to anyone, in fact I plan to go out of my way to be sure to tell people to never go there as their customer service was nonexistent and showed no accountability for their mistake or responsibility to fix it. Shawn Tuggle was useless after a buy and rude later on by failing to fulfill his duties in a customer service job. More

Repeated Failure to Remove From Mailing List I left voice mail requests on 2/11 1:50 P.M., 4/5 2;10 P.M. for Jordan Arnesen and 6/16 3;10 P. M. for Oly Nowinski to be removed from their Service D I left voice mail requests on 2/11 1:50 P.M., 4/5 2;10 P.M. for Jordan Arnesen and 6/16 3;10 P. M. for Oly Nowinski to be removed from their Service Dept. mailing lists. I made clear that I had no interest in their Service Dept., so that their mailings were a waste of their money and had an unnecessary heavy carbon footprint. Yet I continued to get mailings on 3/24, 6/16, and 9/21 (I just called the company during business hours, 6:30 P.M.,but received no answer from the operator. And the three phone calls above got voice mail during business hours.)) More

Purchased a Ford Edge from Dustin Gonzales in August of 2016 I had to find a car that could be flat towed behind our RV. When we learned that the Ford Edge could be flat towed, we found a 2015 with less than 13 I had to find a car that could be flat towed behind our RV. When we learned that the Ford Edge could be flat towed, we found a 2015 with less than 13,000 miles and it looked to be in fantastic shape. I spoke to Dustin Gonzales, in charge of internet sales at Freeway Ford. During our phone conversation he said that he would make sure it could be towed and level set my expectations around price and trade-in. My partner and I found him to be honest, very refreshing, helpful, he called the Ford Representative to see if the Edge was towable, and he listened to what we needed. I was able to test drive the car, let my partner see it and then we came back to the dealership and he had us in and out in a matter of 1 hour. Throughout the entire process he was responsive, positive and caring. I have not met an auto salesman with all of these qualities ever! I recommend Dustin highly and without reservation! More

Great Prices, Fantastic Service!! Dustin my sales person was great and got me a killer price and interest rate that no other dealer had. It was fast too. I was out of there deal comp Dustin my sales person was great and got me a killer price and interest rate that no other dealer had. It was fast too. I was out of there deal complete in a few hours and not all day or night. They answered questions and were very patient. I couldn't have asked for a better experience! More

Fast finance I was able to buy a new F-150 and work on the financial documents very fast. In few minutes after we closed the deal, I was able to drive my new car I was able to buy a new F-150 and work on the financial documents very fast. In few minutes after we closed the deal, I was able to drive my new car. More

Shawn Tuggle was very knowledgeable of the F-150's. I was in and out quickly and was very pleased with the deal I got. I will definitely pass on to friends whe was very knowledgeable of the F-150's. I was in and out quickly and was very pleased with the deal I got. I will definitely pass on to friends when they are searching for a new car or truck. More

Cody Roberts Just bought a Ford Edge with Cody Robert's excellent help. He was very knowledgeable and helped speed the process along since we had a time constrain Just bought a Ford Edge with Cody Robert's excellent help. He was very knowledgeable and helped speed the process along since we had a time constraint. The car was ready the next day and Cody made sure I was comfortable with all the new technology. He also gave us a great deal on the car. Everyone in the dealership was very competent and friendly. I would definitely recommend Barbee's Freeway Ford to friends. More

Cody Roberts ! Cody Roberts was very knowledgeable of the F 150s. He was by far the best car salesman I have ever worked with. He got me a great deal on the truck o Cody Roberts was very knowledgeable of the F 150s. He was by far the best car salesman I have ever worked with. He got me a great deal on the truck of my dreams ! Freeway Ford was top notch and they are lucky to have Cody as a salesman. The rest of the staff was awesome as well and had me out driving my F 150 in less than 2 hours !!! Best trucl buying experiance I have had to date! If your looking for an F 150 go find Cody, and he will answer any question you may have. He knows his products very well! More

Insurance Replacement After having my 2010 Expedition totalled, My insurance company sent me some paperwork on how to replace my expedition. Through Nationwide.com/replace After having my 2010 Expedition totalled, My insurance company sent me some paperwork on how to replace my expedition. Through Nationwide.com/replace my ride I found several in the Denver Metro area and the only Dealership willing to even talk to me was Barbee's Freeway Ford. As a matter of fact after I showed interest in two Expeditions I received a phone call from this dealership asking when I could come in. I went in Thursday 12 May 2016 and within 3 hours I was approved for financing. The Gentleman assisting me in this entire process was Cody Roberts. Friendly and knowledgeable. He did his best to help me out with a low down payment given the fact that I had just totalled my 2010 Expedition. The vehicle that I got just arrived to the dealership so out was not clean. Cody asked me if I could pick it up the following day I said yes. The dealership cleaned it up great and they put new tires on it. I am very pleased with this Dealership, my newer Expedition, and with Cody's efforts in helping me to get a replacement Expedition. More

Smoothest Car Deal Ever My husband and I were looking for a specific 2016 Ford F150 XLT 4X4 so we started our research online. There were 5 vehicles in the Denver metro area My husband and I were looking for a specific 2016 Ford F150 XLT 4X4 so we started our research online. There were 5 vehicles in the Denver metro area but Barbee's Freeway Ford had the best advertised price. We did a live chat with Cody Roberts and he went out of his way to answer our questions. We arranged to go see the vehicle and Cody was just as accommodating as he was on the live chat. No fluff, no pressure. Just straight up answers. It was our smoothest car buying experience ever. More